Blue Bay Resort

Horrendous experience. Our first room was far from a 4 star rated hotel room and was incredibly basic. We upgraded to a hot tub room that we paid extra for as we were not happy with the first room in the annexe (we should have listened to the reviews as these also noted them as sub par). We then ventured to Heraklion on the fourth day of our stay and were called at 3pm to say that the maids were unable to access our room. We explained that there was no key in the other side (there couldn’t be as it is a turn lock) and I gave permission for them to access the room to try and fix it. Returned at 6:15pm and called to say we were unable to enter our room we were told there was something wrong with the lock and it needed to be looked at by maintenance. 2 hours later and our whole door lock needed to be changed. Spoke to management and was told it was completely out of their control and there was nothing they could do after being away from our room since 8:30 that morning. No apologies or good will. Spend your money elsewhere as I would not recommend the hotel nor the service,

Had a lovely 2 week holiday at Blue Bay. My partner and I arrived at the hotel after a long day of travelling at 3am. The man on reception was friendly and had a packed lunch prepared for us as he checked us in. The rooms could probably do with an upgrade as they are slightly dated, however the bed was super comfy and the room was spotless so no complaints. We were in the second building which is a couple minutes walk up the hill from the main building. It wasn’t a problem for us as it was slightly quieter which was nice, there was another bar and pool in our building too however we did tend to use the main pools in the main building. Breakfast was nice, same sort of things every day, and after a few days we got into a routine of skipping breakfast and going for lunch and dinner instead. There was never an issue to find sunbeds even as late as 1 or 2pm in the afternoon there was always some decent sunbeds available. The food here is very very impressive. Although we were here for 2 weeks and did skip dinner a few times to eat out, we never found it too repetitive and even still, I would the food over and over again because it was so tasty. Desserts are also approved. They had such lovely and different desserts which was the highlight of my holiday! In terms of the drinks, alcohol was a bit of an issue because as well as the local wine and beer, it was only Ouzo and Raki available and we werent massive fans of that. Anything else was an extra charge unfortunately but we made do and it wasn’t a huge deal for us. Staff are all very friendly and helpful and welcoming and the area is lovely. Not a huge amount to do but if you are after a relaxing holiday with a nice walk into the village then I would highly recommend. The walk to the local beach is steep and although there is a free shuttle at certain times, we only spent a day there and that was enough for hs. We did prefer the beach in Agia Pelagia village as it was busier with more bars and shops and water sports. Would also highly recommend the quadbike tour with the company that are just outside the hotel - £37 each for a sunset tour and it was definitely one of the highlights of our trip. We did also do a day trip to Santorini which was lovely. We had a lovely time here and would definitely like to come back in the future

Lovely hotel in a fantastic location overlooking the Mediterranean Sea, super clean ( cleaners out all the time ), the staff are super friendly and can’t do enough for you, good choice of food in the buffet restaurant never the same thing twice, had a great time here and would definitely come back, highly recommend a visit

Good location and atmosphere, room was tidy and a lovely balcony (especially for sunrise) Shower room was good, would’ve been great if the shower was powerful enough to shower under! Did read anywhere before about how steep the walk to the dining room…. Staff were very courteous and helpful. Overall a 8 is the score.

had a brilliant time here for 2 weeks 👍the cleanliness was great 👍. very hard working cleaners there .. the staff was fantastic 👍if there’s any thing you need they will do there best to sort it out . like pillows , kettle etc & iron & board in your room nothing seems too much trouble for them ! there’s plenty sun loungers around the pools which is brill 🤩& the food was great 👍, lots of all different things to choose from ! the view from the hotel is fantastic , there’s a beautiful little beach 5 minute walk down the hill ..where there is a restaurant , few shops & great bar where they show the football & serve snacks etc …the beach is a little pebbley & they have all sun loungers etc there , overall this was one of the best relaxing holidays we’ve had & would definitely go here again 🤩👍 alls i can say is amazing!!! 🤩