Castello Boutique Resort & Spa

A wonderful hotel for a peaceful and comfortable stay! The grounds are beautiful and well-maintained, the room was cozy, and the food was delicious and varied. I especially enjoyed the relaxing Adults Only atmosphere. I would also like to give a special thank you to Alexandra at the reception. From the moment I arrived, she welcomed me warmly, explained everything about the hotel, and was always ready to help. She answered all my questions with a smile, paid close attention to my requests, and genuinely did her best to make my stay as comfortable as possible. Thanks to her care and attention, I felt very comfortable and relaxed from the very beginning. Thank you to the entire team for a wonderful stay! I would be happy to come back again.

My Husband & I have just returned from a week at The Castello. We had a lovely room overlooking the gardens with a partial sea view. Bed was huge & very comfortable, lovely room with a fridge and the bathroom had a whirlpool bath which was fab!! We did have an issue during our stay which was dealt with swiftly by Deputy manager Katarina, who then gifted us a bottle of wine, fruit plate & spa experience which was lovely. The staff on the whole are exceptional!! A big thank you to Katarina, Natasha on reception, The lovely restaurant manager, Dora (who is a little gem!) & Ava in the restaurant and the lovely young man behind the bar! The only negatives were related to the lack of variety/quality of the food at breakfast & in the evening. In our opinion the food is definately not 5* and was disappointing! A 4 slice toaster at breakfast (that takes ages!!!!) needs rethinking! Eggs had to be ordered separately but involve a wait! Meats & cheeses uncovered with flies around! We were expecting ‘Cretan’ cuisine for at least some of the dishes, not burgers, spaghetti bolognese, meatloaf to name a few! Some of the dishes were also barely lukewarm! Such a shame as everything else was lovely. The pool bar food at lunchtime however was reasonably priced, hot and delicious! We are not sure we would return but would only book breakfast and dine in some of the lovely Authentic restaurants in Sissi instead.

We have just returned from our fifth stay (in the last ten years) at this charming boutique hotel. One might argue that it is not quite five stars, there is no longer a porter or night turndown and the breakfast was probably a little bit less varied than before although there are now hot options available to order. These were things from the SLH days some years back. Room 213 overlooks the pool area, is spacious with a decent walk-in shower, double sinks and a large balcony to sit on in the afternoon. The room was exceptionally clean and we found the housekeeping standards exemplary. Clean towels and linen most days, two of the service ladies are long servers and know what is required. Of the other staff very few seem to stay for multiple seasons, it is only a short season and they go off and do other jobs and generally do not come back unfortunately. Katerina the Assistant Manager was extremely friendly and helpful and she has worked for the resort in other roles in the past. Miltos and Alexandra on reception were charming and a joy to talk to at all times. The criticism we read about the Wi-Fi was not something we experienced, we both need to be in contact for our business activities and had no problems at all. The pool area is lovely and they have stopped flooding the grass now making it more pleasant to sit on and there is no intrusive entertainment which takes place exclusively in the Castello Village opposite. Some of the pool sunbeds are getting a little tatty but a bit of restorative work and varnishing over the winter would sort this. The position is very good and it is only a short walk into the village itself where there is a wide choice of good restaurants and a few shops, we did not find traffic noise a disturbance. It ticks the boxes for us and we will certainly return.

Not a review of the hotel as such,. but in over 50 years of travel have never experienced staff that were so friendly, kind and supportive lead by the assistant manager Katerina. My wife had a fall and Katerina arranged for her to see a doctor at the hotel . .The doctor referred her to a clinic in Heraklion 45 minutes away. Katerina had the hotel driver take us, wait 3 hours and bring us back. The next day I had a medical emergency at the pool again Katerina arrived and phoned for an ambulance and I was taken to hospital. Katerina was able to retrieve my passport and insurace for the hospital. She was also in regular contact with my wife offering emotional support and followed this up for the rest of our stay. Telling us anything we need just let he know we were so grateful because we knew she meant it. She also contacted us when we had returned home to check we were ok. Have to mention the rest of the staff who all showed genuine concern for my health. The Restaurant Manager, Bolavesh Jennifer ,Heghline apologies to the names I forgot. Special mention to Dora who was so kind and was always bringing drinks etc to our room Be assured if you need help or assistance the staff here will help you.

Just home from an excellent stay at Castillo boutique hotel. This was our 3rd visit and we were not disappointed. The hotel is friendly and staff very kind. Our room was beautiful with an individual pool, and was peaceful and private. Breakfast was adequate. We ate out for other meals where we were spoiled for choice at the wonderful restaurants, reasonably priced. Taverna Anatoli and Anixi were firm favourites. The main pool in the hotel is beautiful and so peaceful to swim in. The gym is small but functional. The value for money is good. We cannot fail to highly recommend the amazing spa. Both my husband and I had the best massages we have ever experienced ( and we’ve had many!). The therapists were excellent and thorough and provided a nurturing environment. Konstantina was wonderful. She welcomed us and explained our options so well, taking time to meet our individual needs. She was so kind with a lovely aura, and was caring and genuine. I also had a facial which left my skin glowing and my skin still feels the benefit. A very small negative of our stay at Castillo boutique is the room cleaning was not quite as attentive as previous visits, however it is still to reasonable standard. Last year the cleaning service was impeccable. We cannot wait to return to this sanctuary next year.