Domes Noruz Chania, Autograph Collection

What a fabulous quirky hotel. Rooms all different and love the pools round the main pool (with own private pool).Food and service superb! and the wine was just as good ..defo be back

Spent 7 nights at this hotel. We were here during 5 days of very strong winds and heavy rainfall, which is not the hotels fault. On arrival met by a young lady and booked in. Shown to our room and our cases were delivered by a couple of young men. Our room was ok, a quirky design with a sink and a long black pipe descending from the ceiling supplying the water. Not suitable in my opinion as after using the toilet you had to leave the bathroom and enter the bedroom to wash your hands. The shower was decent, there is a port hole type window that looks in to the bedroom, bizarre. No shelf space in the bathroom. All toiletries had to be put in cupboards on the wall in the bedroom. Wardrobe space was very limited and hardly suitable for 2 people to hang their clothes. Couldn't reach the 2 top cupboards unless there was a ladder, so that was a waste. Bed was ok. TV had the usual plethora of non Englisg channels and the usual 2 English news channels. On to the outside bath and plunge pool. The bath had no grab rails. The plunge pool was a waste as it was freezing cold. The pools too were very cold. As we were B&B board the breakfast was uninspiring to say the least. They try hard but having travelled widely, in comparison they could do better. The hot breakfast choice was disappointing and in my opinion limited. There was a good choice of fruits,breads, cereals cold meats and cheeses. The staff were attentive and friendly. However due to the bad weather and guests not eating outside the hotel adopted a queueing system and guests were sat in a waiting area until a table became available. It wasn't until the fifth day after complaining that the hotel had very little to offer in bad weather were we made aware of a streaming device being available to use free of charge. I have seen mention of a library in other reviews but we were unaware of its existence. The gym was a sparse affair with limited equipment ie one treadmill one rower one cross trainer inside and a free weights station, some similar in outside area near the dining room. We never used the spa so I cannot comment, however, the indoor pool was chargeable and I found this to be somewhat troubling for a 5 star resort. On mentioning this to a member of staff at breakfast she went away and came back to say that the heated pool was now free. Not good on our penultimate day. The staff were made aware of our complaints as they were raised at the time. Overall very disappointed for the cost of this resort. I fail to understand some of the over the top glowing 5 star reviews because I must have been staying in a different hotel. Would we return, no.

Great hotel, lovely spa treatments and service - good gym, good poolside service and great to be near beach. A few inconsistencies with room were immediately resolved on sharing. Service was good overall, albeit would be great to offer more welcoming and atmospheric bar options on an evening if RAW is closed. This is a tiny point, but as I shared with the team direct, expectations are higher when advertised as 5star. It was a lovely place and stay overall. Eating at RAW and quality massages were a highlight

An Exceptional Stay — The Perfect Place to Celebrate Our 40th Anniversary! As a Marriott Lifetime Titanium Member I can be a bit hard on the details… but our stay at Domes Noruz Chania was truly exceptional and one of the highlights of our trip to Greece. What really sets this resort apart is the incredible staff. Throughout our stay, everyone demonstrated a wonderful combination of warmth, genuine hospitality, and professionalism. The service was especially outstanding in the restaurants, where the team made every meal feel like a special occasion. It’s clear that the staff take tremendous pride in creating a memorable experience for their guests. The food was equally impressive. The breakfast buffet was excellent, offering a terrific selection of both traditional Western favorites and local Cretan specialties. Dinner was another highlight. I absolutely loved the grilled lamb chops and orzo pasta, while my wife particularly enjoyed the cod dish. The quality, preparation, and presentation of the food were consistently excellent. Our accommodations were amazing, featuring a beautiful private pool and a loft-style bedroom that made the room feel especially unique and luxurious. The entire property was gorgeous, with impeccably maintained grounds, inviting pools, and beautiful beach areas. Every detail contributed to a relaxing and elegant atmosphere. We chose Domes Noruz to celebrate our 40th wedding anniversary, and the resort made the occasion even more special. Upon arrival, we were greeted with a thoughtful welcome gift in our room recognizing our anniversary — a wonderful personal touch that meant a great deal to us. From the beautiful setting and exceptional accommodations to the outstanding cuisine and genuinely caring staff, Domes Noruz exceeded our expectations. We couldn’t have chosen a better place to celebrate such an important milestone. Highly recommended, and we would gladly return!

I stayed at Domes Noruz Chania for a third time as a solo traveller in May, it was a fantastic stay. They were a bit short staffed at breakfast time (but it was the start of the season so understandable). The hotel has two pools, a sea facing pool and a 'quiet' (non-sea facing) pool. Both are lovely and the staff working at the bar by the pool were excellent. All the staff I encountered were lovely. Wine was quite expensive at the main bar, though I was given the name of a great wine at a more reasonable price and so I stuck with that one. There is a fantastic taverna next door, another right behind it, together with a small kiosk at the end of the street if you wanted to buy any snacks or drinks. Highly recommended.