GRECOTEL Plaza Beach House

Started off rocky, ended up genuinely impressed — and that’s largely down to one person: Maria, the General Manager. We arrived expecting the resort in the brochure and initially found a few things that didn’t match up — including a room view, some pool access issues, and the gym and kids’ club not quite living up to the description. We raised it, and this is where the hotel really turned things around. Maria personally got involved and sorted every single issue, properly and quickly. We’re now in the room we should have had from the start, the pool situation has been resolved, and the kids’ club is actually running the way it’s supposed to. It’s rare to see a General Manager get this hands-on with guest problems rather than leaving it to a front desk shuffle, and it made a huge difference to how the rest of our stay has gone. Breakfast, for what it’s worth, was excellent the whole time — croissants, good coffee, no notes. Credit where it’s due: hiccups happen, but it’s how a hotel handles them that counts, and Maria and her team handled this one brilliantly. We’re now properly enjoying the rest of our week and would recommend this hotel based on how the issues were resolved, not just the initial booking. Ask for Maria if anything comes up — she gets things done.

Very welcoming staff and always plenty of staff to assist however rooms are outdated and on top of each other, pools full of young kids and little to no quiet or sunbathing areas

Excellent service and happy and helpful staff. Very delicious and exclusive buffet. Clean and nice areas and pools.

Lovely week with the family, the staff at this hotel and indeed the entire town are simply wonderful.

Great hotel, friendly staff, a little bit of a walk into old town but plenty of bars and restaurants near by.