Heronissos Hotel

Hotel and rooms are lovely and room cleaned every day and was giving a free upgrade but had a brick wall and air con machine as our view. the food was not very nice unless you like spaghetti bolognese every day and what ever they made for lunch the left overs were mixed into something for tea and the drinks were all pre mixed and like paint stripper they were horrible we ate and drunk out nearly every day would stay again but as self catering.

Great Trip! Loads of local amenities and tourist opportunities, staff were Great and friendly especially hotel Manager Sofia, Receptionist Fotini, Bar Staff Giannis and Mike.

Booking with TUI for a a last minute break we arrived at the hotel just before 11 pm we were given the keys to our rooms but told to go back the following day as we were to be reallocated to another room, the room was as described by TUI, & matched the photos as seen on the website ,the following morning we went back to reception and we were given the option to stay in the first room or move to the room that we were to be allocated for the rest of the stay, this room was quite frankly one of the worst I have ever seen on my many trips to Greece and fell way below even a 2 star standard, it was in the oldest part of the hotel, had an external walkway , no balcony, was dark and was obviously a family room judging by the number of beds in it and extremely dated, at this juncture we both said no we'd stay where we were and only at this point were we told that we would have to pay an extra 100 euros each, in cash and not offered a receipt, we saw this happen time and time again during our stay where guests were either told they would have to move rooms like we were or put into one of the worst rooms for the first night then 'offered' an upgrade the following morning. This is quite obviously an on going scam carried out by this hotel and judging by previous reviews that I have since read has been on going for a considerable time so I feel that TUI must know about it and are happy for this practice to continue . So to the actual stay all inclusive is very basic , food is adequate , better if you eat meat but very poor choice for vegetarians , the place is spotlessly clean, the pool area and bar are good , though the water in pool is icy cold and the upstairs bar area and reception are in desperate need of refurbishment , fortunately its so well situated that you're amongst the shops and tavernas within a couple of minutes because you really wont want to eat here for every meal

Booked superior room and view was of a brick wall and odour of drains . Lift was very small and often not working . Food was usually undercooked or like the waffles burnt so had to be scraped off the tray. One of the managers blonde lady was helpful and managed to get our room changed but would say more a two or three star

From the excellent food to the outstanding service, everything made our stay special. The staff were genuinely welcoming, always friendly and attentive, creating a wonderful atmosphere throughout the hotel.