Theartemis Palace

Woderfull place for a holiday, full of history and tradition. I strongly recommend it!

Very nice hotel and lovely staff would recommend

The hotel has excellent facilities . It has 2 outdoor pools and an indoor pool and gym. All very nice. Only the small indoor pool is heated . Our room was spacious and for the most part clean. However like a previous reviewer we had ants in the bathroom. The breakfast was quite extensive and very good . It is one block from the beach. However to walk to the old town is about 40 minutes. We did it once . You really need a taxi. Unless you book a deluxe room you need to pay 4 euros a day to use the safe in your room. The hotel is not a luxury hotel. I would say 4 star tops . The staff are very nice and helpful . We appreciate their efforts to get us into our room early. If we did not have the ants in our room and our bathroom had not flooded every time we used the shower I would have rated it higher . We asked for a walk in shower and got a bathroom with just a hole in the floor for drainage and no stall for the shower

Lovely hotel a few niggles though ! We are currently in the annexe which is lovely and quiet , good room which is perfectly clean , mirror in room would be useful as you can’t style your hair ! We had an issue in room which was fixed immediately and was given a complimentary spa voucher for a massage. ( didn’t rate the spa ! Glad I didn’t pay ! Not very welcoming and no privacy when discussing treatments . It was also chilly , massage was good though , just wish the lady doing it had worn something other than black jumper ? ) . Unfortunately it has not been good weather whilst we’ve been here ,so all the entertainment has been in the small bar , lots of people were trying to get a seat but it only held about 80 people which is not catering for a big hotel like this ! Good entertainment though ! Awful music played through speakers throughout the day ( rap and thump thump ) and we asked for it to changed as average age was over 50 but it was refused . Breakfast was very good plenty of choice and staff were very good . Reception staff very good . Overall a lovely hotel and enjoyed our stay .

During my stay here I had a few issues, now I want to start with the positive as I don’t want to seem like I’m just focusing on the negative, the food was great, the pool bar staff were amazing and prompt with their service. Now in our room we had an ant problem, we noticed that after cleaning our room service the cleaning lady had dropped some food on the floor and hadn’t noticed which meant there were MANY ants in our room when we arrived back (see pictures below) we got back at 11:30pm at night so when we were offered someone to come to clean the room again we declined as it was late. I then posted a FAIR review on bookings.com but the next day when we checked out I got confronted at check out by two members of staff one I can only assume is the manager who did not introduce herself she just went into how she was disappointed I left a review about this and how they offered to help and how it could have been our fault for having food in the room (even though they offer room service and WE kept the food above ground the whole time). The point of my review was missed and makes me think how many people have they done this to that has intimidated them to remove their review (like it did me, now I am back home I have decided to leave a review again as I feel like that was very unfair to do, a review on your service is due post visit and if you haven’t lived up to that service it will be posted, good and bad and that’s just something that needs to be accepted when asking people to review your property as i would have liked to have seen a review like this when I was planning my stay so I could know any issues.