TUI BLUE Elounda Breeze

⚠️ AVOID: 5-Star Price for a 2-Star Health & Safety Nightmare ⚠️ Do not book this resort. My anniversary trip was completely ruined by what TUI advertised as a premium 4/5-star flagship "TUI BLUE" resort. It is a neglected, structurally unsafe property. After a grueling airport transfer that vastly exceeded their promised 90-minute limit—driven by a coach driver actively using a handheld mobile phone on the highway—we arrived at a complete disaster. We were assigned Room 2024, which featured: • Severe Safety Hazards: A massive open hole left completely exposed in the bedroom ceiling, alongside loose, dangerous electrical wiring hanging down wrapped in tape. • Disgusting Hygiene: Dead insects, pest remains, dirt, and old hair left uncleaned along the skirting boards. Brown liquid stains splattered across the walls. • Unsanitary Environment: Large piles of black rubbish bin bags dumped directly outside guest doorways on the communal walkways. Torn, damaged furniture exposing raw foam. The TUI "Premium Service" is Non-Existent: The resort has collapsed into a complete "DIY / get-it-yourself" system. When we complained about these health violations, TUI forced us into an emergency transfer under extreme duress. Instead of a free like-for-like swap due to their failure, they forced us to pay an extra £1,061.00 (including an insulting £113 cancellation fee and £50 admin fee) just to escape to the Porto Elounda resort. Because TUI downgraded our board basis, we had to spend an additional 686€ out of pocket just to eat and drink. TUI's customer service has been shocking. They recently called to claim Elounda Breeze is "similar standard" to a luxury spa resort, and offered a pathetic £35 voucher as compensation for an absolute *** show that caused severe anxiety and ruined our anniversary. I am uploading the photographic proof of the holes in the ceilings, exposed wires, and filth so other holidaymakers can see the truth. We are now taking TUI to ABTA Arbitration and court. Save your money and your safety—avoid TUI BLUE Elounda Breeze. Rooms: Dirty, cold and twin beds slide around the room, no double beds. The mattresses were so hard we could not sleep and opur arms went numb just from lying down! No water pressure in the shower. Safety: Safety glass broken, electrical wiring hanging out of walls. Steps broken, trip hazards everywhere, rubbish left to sit in the sun. Food and drinks: Disgusting, unhealthy, dripping in fat, everything is fried or a cake! My omelette for breakfast was inedible and dripping in fat, three paper napkins dabbed of the worst of it but i could not eat it. My husband and I both had terrible stomachs during our stay at Elounda Breeze. Noteworthy details: Staff are rude, unhelpful and if they tell you that they cannot give you back your 'hotel tax (15 euros a night as the Greek government think it is a 5 star, no idea why) then they are legally bound to. If they refuse this is a criminal offence even if when they do give you back your money they scowl at you and say things in Greek under their breath at you!

Stayed here for 3 nights in October 2026. We had a nice time, our 2 year old particularly, but I wanted to leave an honest review to help out others who are thinking of staying here. As we visited in October, unfortunately the weather was not on our side so one of the 2 days we had it rained all day. Not the hotels fault of course but I did feel that more ‘rainy day’ activities could have been put on as it was difficult to fill the day. The benefit of going in October though was that the hotel was really quiet and so we never had to queue for anything, which others have complained about. Food: Disappointing unfortunately. As we were only there for 3 nights, we were not allowed to visit one of the 2 restaurants which I did feel was unfair (we have still paid to go), so I can’t comment on those. The food at the snack bar and buffet restaurant was fine, it was just very similar each day so I would have been really fed up with it if we were staying longer. Some of it seemed cheap, and not good quality. The best food was anything Greek, so I enjoyed a lot of Greek salad, gyros and tzatziki. We only went to breakfast once and that was the highlight, lots of choice and was all tasty. Drinks: No complaints. The wine and beer was often help yourself in the restaurant and snack bar. It was drinkable and pleasant. You could get cocktails at the main bar in reception which were in proper cocktail glasses so added a bit more of a luxury feel if you wanted a ‘proper’ drink Rooms: we had a family room which was really spacious and clean. The beds were comfortable and we all slept well. My biggest gripe was that there was no bath, only a shower in a family room which is unusual and meant we were unable to properly wash our 2 year old. For children: The childcare team were absolutely lovely. We loved the baby lounge which is open all the time, our little one spent hours playing with the Wendy house, and pushing the baby dolls round in the pram. We also attended a stay and play and were really impressed with the amount of toys and activity stations there were for the children. The toddler and children’s discos were fun and overall our 2 year old had a fabulous time. Resort itself: Loved the look of it and the more traditional style amphitheatre. There were a few areas though where a lick of paint would have made a huge difference, such as the decking around the snack bar. The pool was unheated so a bit too cold for us in October but there were some brave older kids going down the slides, they seemed to be having a great time. The staff were also friendly and helpful. We went down to the beach once, as others have said, it is more like a cove but I actually thought that was better for children as they can’t swim too far out or anything. We didn’t see any jellyfish but we didn’t go in the water. The beach bar wasn’t open but there were only about 4 people using the beach so I don’t blame the resort for that. I could definitely have spent some time there if the weather was nicer. Overall, I liked the resort and enjoyed my time there, but would need to see an improvement in the food if I was to return.

We have just returned from a family holiday at elounda breeze and we were very impressed, the hotel is in a beautiful location, very scenic, the hotel itself was superb, one thing that stood out to us is the cleanliness of the whole resort, the staff were very attentive and catered for all our needs, special note to the chefs/ catering staff, the food for me and my family was very good, lots of variety and choices, and thoroughly enjoyed the themed nights, the Tui staff were were also fantastic, we had a fantastic time and we would most definitely re- book to return to Elounda breeze, we love Crete and the people and staying at Elounda breeze backed why we will return here again next year…thank you

First of all nice hotel great food.then you have torrential rain and thunder storms were you have to put towels down to stop rain getting in then you have to deal with ants coming in your room . then you have shower I'll give one star definitely need to to upgrade showers head really small head then you have hairdryer I'll give one star definitely need to upgrade advice take your own it takes at least half an hour to 3 quarter to dry your hair they are bad. Wifi and TV had to phone reception a good few times to sort it out not good at all definitely a 1 star but a part from that's you pay good money for a room with a private pool which you pay a lot for could of definitely been more up to standard we had to pay 60 euros for a another room on the day we left and that room was definitely better with shower still small head but better and and hairdryer was better they definitely need to look in to this

I am here right now 11 Oct, the food is Disgusting, same nearly every night and what is left over is in a dish the next day ....worst experience of Greece ever .