Akti Beach Club

First impressions arrived late check in was quick and thank God no form filling. You pay tax per room per night. The porter Amr took our suitcases to the room. Ioanna at the main bar was very welcoming. Room was spacious however there was no net curtain so not pratical to have the curtains opened as people walking pass could see inside. The bathroom has an open shower with small glass which meant water splashes everywhere. Storage is very limited especially in the bathroom. Nowhere for them to put clean towels so these were left on the sink. Unfortunately luck was not on our side as we had no hot water for two days so we were moved rooms and then ended up battling with woodlouse. Previous room on the ground floor did not have this insect issue unsure what was wrong with this room. Worse thing was I killed them and after the room was supposedly cleaned the marks where still there. It was reported and cleaned the following day. The cleaner was lovely and i did help assist her. They did offer to move us but we had no strength to pack and move again. I continued killing them for the duration of our stay. We were giving late check out which i think was the least they could do as I practically turned to pest control/cleaner on what should have been a celebration holiday. There are no kettles in the room which again should be basic. Pools are freezing however once in im sure you will warm up or not. Big umbrella issue as there are a few big ones then a few smaller ones which you cannot move. Should invest in moveable umbrellas. There are also no tables to put drinks on by the pool. Drinks are not 5* standard as cocktails are premixed they could at least had around 3 or 4 not premixed as even a high 3* hotel has this. The older guy at the animation pool bar also needs to smile more as he seemed rather grumpy. Plastic cups are used during the day round the pool and they have a chemical/medical smell like TCP and become soggy however at night they use glasses. Breakfast was good however no hash browns. The women doing the eggs is very friendly but they need a bigger grill or someone else to help as using 20mins to get fried eggs is ridiculous. She really did her best under the demand. They could offer varied fish option at dinner or lunch however there is a variety of food and fresh oven pizza and you will never go hungry. Iman making pizza had great hospitality also Gigi was so helpful and her pancakes at night were a hit. Dinner and lunch both drink self serve which again not 5*. Dinner should at least be table service. They have limited indoor seating and by limited im talking roughly 35people. I supposed in the hotter weather this wouldn't be so much of an issue. Guy serving at the main bar got angry as he misheard the women he served before me then start cursing in his language he then got frustrated with me on a very basic order. Get another job if you carnt deal with bar work. Overall staff here are nice just a few bad eggs. There was a young guy and i wished I took his name as he was always smiling. Hotel has a shuttle bus to kardamena village however this needs better organisation as its literally a big rush to board. No consideration for those with disabilities or babies. Entertainment timing is a little off. Afternoon starts at 4pm which leaves a very long gap from lunch. Entertainment team need to engage with guest a little more. Unsure if this is the same in high season. Kids club is 10-6pm and they have a baby club this was actual one reason I choose this hotel however the timing for baby club and kids club were different which makes things slightly difficult if you have kids of different ages. It was coming towards end of season so they weren't following the activity programme but daughter enjoyed. The evening entertainment was shockingly bad. Overal hotel is nice and spacious with ample pools however i think the hotel needs to consider reducing there rating as they dont have the details to make it 5*.

The weather could have been a little kinder but it is October! Overall, we enjoyed our week at Akti Beach Club, Kos. Whilst stating it is five stars, the international travel agents are closer in saying it is nearer to four star…..but it’s also not the best four star we have stayed in: towels could do with replacing as many have lost the pristine whiteness expected; a small welcome pack in the rooms would be a good addition eg a bottle of water in the fridge; and enough furniture on the balcony for room occupancy. Whilst there’s daily maid service, sometimes it was as little as making the bed.There was ample choice in the restaurant at a standard you would expect for a three/four star with a decent choice of eating areas and the lovely addition of show cooking stations: sushi, pizza, BBQ and Chinese. However, the drinks on tap need to be reviewed as the breakfast juice is of very poor quality; and the rosé very harsh. A couple of additions to the drinks package would be good too eg Cointreau or Tia Maria. And perhaps a review of the mini disco timing and content is needed. The girls directing the dancing did an excellent job but it was the same play list each night. Perhaps start the mini disco at 8:30pm and then have something for older primary children straight after so that the youngsters have all had a bit of a dance by 9:20pm? The swimming pool areas are varied and there are plenty of sunbeds. Although many of the sunbeds need replacing. The landscaping in the grounds is attractive. None of the pools are heated and at this time of the year the sea was warmer! Why do these hotels not heat at least one pool? Beach/sun lounger towel loan and exchange was very good. Very reliable free shuttle bus to Kardamaina and Kos is great, given the hotel’s location. If we were between bus times then it was straightforward to order a taxi (Reception staff booked) and it was a reasonable 10 euros to take you into the centre of Kardamaina. The beach is better here than at the hotel and there are plenty of shops, bars and restaurants with a small harbour. Generally, we felt the hotel could do with better maintenance and a little more TLC eg housekeeping had checked our room but we needed to put the bedside drawers back on their runners and screw the lightbulb in fully for one of the lamps to work. The main bar indoor seating is tired and grubby. Towels and buckets were placed around to catch the water ingressing during a moderate rainfall!! However, we feel compelled to acknowledge Despina, head of guest relations. She does an excellent job - handling situations efficiently and with customer satisfaction as the driver. Our designated room’s patio door would not lock. Whilst we brought this to the attention of Reception staff within hours of checking in, nothing was done and we spent a difficult and sleepless night worrying about our personal safety and the security of our belongings. Nothing was done the following morning (albeit Jet2 rep in England was excellent about alerting the hotel and his colleague in situ as well as giving us a step by step guide as to what course of action to take if nothing else was done). However, within minutes of Despina becoming aware of the situation she resolved the issue to our satisfaction: she apologised; organised a room upgrade; a complimentary massage; and dispatched maintenance to fix the door. She was professional and thorough throughout. As stated, overall we enjoyed our stay but would not return to Akti Beach Club until essential maintenance work and refurbishment is completed. Four star hotels do not have leaking roofs from a relatively moderate amount of rain!

Great hotel, with a few minor things, I think are worth a mention. Hotel is classified as a 5 Star. We stayed in the Adult only section. Food was very good with plenty of choices, only disappointment for me was no pancake eggs at breakfast. The waiters and waitresses are amazing. Also the bar staff were brilliant. Real plus was the atmosphere was tranquil during the day in this area, at night 7 days a week was low key entertainment. What in my opinion which let the hotel down, the sunbeds are very worn out and uncomfortable. Also worth a mention is being able to obtain a kettle, they are very limited. We had to wait almost a week before one was available. The location is perfect for a relaxing holiday.

Ultra All-Inclusive | Adults Only | Suite with Shared Pool 16th–23rd October | Jet2 Arrival & Check-In We arrived at midnight, but there was a snack bar open at reception should we have needed it (although we didn’t visit). The reception staff were lovely, gave us a bottle of water and provided us with all the information we needed. They were also more than happy to answer any questions we had. We were taken to our room by buggy, and the member of staff took our suitcases and brought them straight to our room, which was a really nice touch. Heavy Rain & Staff Effort 🌧️ On our first day, we experienced some really heavy rain, and I want to give credit to the staff for the incredible effort they put in to keep the hotel safe and minimise any further damage. They were constantly mopping up water, putting pallets down for guests to walk over large puddles and placing buckets underneath areas where water unfortunately leaked through the ceilings. The hotel clearly isn’t designed to deal with this kind of weather, but despite the challenging conditions, the staff did everything they could to help and keep things as safe as possible for guests. It was clear how hard everyone was working, and I think it’s important to recognise the effort they made in difficult circumstances. A huge well done to the team for doing everything they could to manage the situation! 👏 Food & Drinks 🍕🍹 There is food available almost constantly throughout the day at this hotel. The only time we noticed nowhere open for food was between 6:30am and 7:00am. We never struggled to find something to eat, and my boyfriend is quite a picky eater! However, with pizza and chips available at both lunch and dinner, there was always something he could have if he couldn’t find anything else he fancied. Overall, the food was lovely. Ice cream is available 24/7, and you can help yourself. We also visited the Amphitheatre pool bar for snacks twice, where they had chicken, burgers, hot dogs and chips available to help yourself to. The drinks are branded, which was a bonus. However, this may have been affected by the time of year and the end of the season approaching. On our second-to-last day, my partner asked for Smirnoff, but they had run out. He then asked for Pepsi, which was being served from large bottles rather than the usual dispenser, meaning it was flat. We experienced something similar with the sauces in the restaurant, as the mayonnaise and ketchup dispensers ran out and weren’t replenished. The food was lovely overall, but I would recommend going to breakfast a little earlier if possible. We went at around 10am one morning, with breakfast finishing at 10:30am, and the selection was more limited. Some of the food also hadn’t been kept particularly well, with the croissants being very hard. Staff & Service ⭐ Overall, the staff were good. Whenever we encountered an issue, I went straight to reception, and they sorted it out for us straight away. The shop staff weren’t quite as polite as the rest of the team, although they were okay. The waiters were welcoming and friendly, and we even bumped into one of them in Kardamena on his day off, where he stopped to say hello! Unfortunately, I wasn’t as impressed with the housekeeping staff. I appreciate that there can be a language barrier, but they wouldn’t even smile back when I smiled at them. On several mornings, I was woken up by them shouting to each other, which was frustrating. I also noticed housekeeping staff standing outside guests’ rooms, shouting to each other, leaning over balconies and smoking. In my opinion, this wasn’t what I would expect to see at a five-star hotel. They also cleaned our room while we were sitting outside on a few occasions. Although they did the job, they were very loud, slamming things around, and they never swept the area outside our room, despite it needing it. They would also slam the door when leaving. I want to give a special mention to the lady working at the adults-only bar, though! I believe her name is Stavroula, although I could be wrong. This woman genuinely made our holiday. By the second day, she already knew my order and would greet me with, “Orange and Malibu?” By the fourth day, she was spotting me walking towards the bar and having my drink ready before I’d even arrived! She was so polite, funny and welcoming, and she is a real asset to the hotel. Thank you for making our holiday that little bit more special! ❤️ Pools 🏊‍♀️ I can’t comment from personal experience on the other pools, as we spent most of our time around the shared pool outside our suite. During the week, we saw the pool area being cleared of leaves and brushed twice, but it wasn’t properly cleaned as far as we could see. I only went into the pool twice, as the water was a little too cold for me at that time of year. There were days when we came outside and the water was cloudy, to the point where you couldn’t see the bottom. On other days, there were dead bugs floating in the water, although there were also days when it looked perfectly fine. As it was too cold for me to use the pool regularly, I didn’t raise this with reception. However, if I had wanted to use it more often, I definitely would have, as we had paid extra for a suite with a shared pool. Beach & Location 🏖️ We did visit the beach, and although I wouldn’t say it was amazing, it was still nice to visit. If you’re expecting a big, beautiful sandy beach, this probably isn’t the one for you. It’s a stony beach with lots of rocks in the water close to the shore, but there are sunbeds and water sports available. The sea was a lovely temperature, though, so it was still enjoyable to go in. Please be careful when entering the sea, and I would recommend wearing water shoes. I ended up slicing my foot on a rock while in the water, so it’s definitely something to be aware of! The hotel also offers a free shuttle bus to Kardamena, which is really easy to use and takes around 10 minutes. It’s a great option if you fancy getting out of the hotel for a little while. Our Room 🛏️ Our room was lovely and was cleaned regularly, with the minibar usually being restocked. We did have an issue where it wasn’t restocked for two days, but as soon as I mentioned it to reception, they sorted it for us. The minibar included: * Red and white wine * A bottle of water * Two beers * Two lemonades * Two cartons of juice One thing I wasn’t impressed with was how the wine glasses were cleaned. Rather than being properly washed, they appeared to have just been rinsed in the kitchen sink. I noticed this because my lip gloss, which had been on one of the glasses during the first few nights, was still visible on the glass I used on our last night! The rooms also aren’t particularly soundproof. We could hear people shouting and laughing outside across the complex at night, as well as doors banging, which could be disruptive. Other than that, the beds were okay comfort-wise, and the air conditioning was great, whether we wanted the room warmer or cooler. Another big positive was having our own designated sun umbrella and loungers outside by the pool. This meant there were no sunbed wars in our section, which was lovely! We managed to keep our rooms for €50 on the last day until 6pm as we had a late check out which was really handy! Overall Thoughts ❤️ Overall, we had a lovely, relaxing week, which was exactly what we wanted from this holiday. Our shared pool area felt almost private, as we only saw our neighbours twice throughout the entire week. The hotel was generally very clean, the food and drinks were lovely, and the staff were very friendly and helpful overall. There were a few things that could have been better, particularly the housekeeping, the cleanliness of our shared pool and some of the small service issues towards the end of our stay. However, these things didn’t stop us from enjoying our holiday. I also want to acknowledge the incredible effort the staff made during the heavy rain on our first day. Although the hotel clearly isn’t designed for that kind of weather, they worked hard to keep the hotel safe and manage the situation as best they could. I do wonder whether our experience may have been slightly different if we had visited earlier in the season, as we could tell that the end of the season was approaching. Nevertheless, we had a lovely time, and I would definitely consider returning. If you’re looking for a relaxing, all-inclusive holiday with great food, friendly staff and the bonus of a shared pool, Akti Beach Club is definitely worth considering! 🌴☀️

The pizza guy is the best man in planet earth he makes any pizza you want him to makes and he is a brilliant chap definitely recommend