Apollon

While the facilities and the pool bar staff at Apollon Hotel were lovely, our milestone family holiday (celebrating two birthdays, including my 60th, and our wedding anniversary) was completely ruined during the final week by the management’s handling of a maintenance issue.We returned to Room 225 one afternoon to find a wardrobe mirror panel had spontaneously cracked. We reported it immediately. Instead of handling this professionally as standard property wear-and-tear, the hotel manager cornered us a few days later and aggressively demanded €60 for a replacement. He baselessly accused us of "falling into the door," simply because the maid denied breaking it.We stood our ground and refused to pay for damage we did not cause. Because the hotel did not have a credit card on file, the manager eventually backed down, and we checked out successfully with a zero balance. However, the anxiety, stress, and false accusations cast a massive shadow over what should have been a happy celebration. If you stay here, inspect your room thoroughly upon arrival and do not let management bully you into paying for structural room fatigue. THE HOTELS RESPONSE: Dear Mr. Plant, We would like to express our deep regret for the inconveniences you encountered. The only certain thing is that we had no intention of spoiling your vacation, or, of course, the special festive occasion of your birthday. Nevertheless, we are obliged—both for ethical and professional reasons—to present our own view on the matter. All hotel rooms are meticulously inspected on a daily basis by the head of the housekeeping department, both for any damage requiring repair and to verify thorough cleanliness. It is fortunate that you have provided in your previous review in Google, the photograph of the mirror; we regret to say, however, that the damage cannot be considered a standard property wear-and-tear!! The lady who services your room has been working for our Hotel for many years. She would have had no reason to deny having done it, had the damage been her fault. Accidents can happen to anyone. What is often difficult is taking responsibility for our actions, without this being perceived as a criticism directed at you personally. Even if we had one of your credit cards on file, our company would not make any charges whatsoever without the cardholder's consent. We have never done so, nor do we intend to ever engage in such arbitrary actions. At our hotel, we trust the integrity of our employees, but naturally, we also respect the views of our guests. No one wanted to terrify or bully you; If you considered the Hotel Manager's behavior inappropriate, we apologize; there was absolutely no such intention. We herewith wish to thank you for visiting Apollon Hotel, We really regret the inconvenience that occured With sincere regards for Apollon Group Hotels Guest Relations OUR FINAL RESPONSE: Your explanation relies entirely on assumptions rather than facts. You state that your staff would have 'no reason to deny' breaking the mirror, completely ignoring the obvious reality that any employee would fear the professional consequences of breaking hotel property.Your passive-aggressive comment regarding 'taking responsibility' is entirely inappropriate. We have taken full responsibility for our actions; we simply refuse to take financial responsibility for an incident we did not cause. A housekeeping department's daily inspection does not prevent structural glass fatigue or spontaneous thermal cracking, which is a well-documented phenomenon with large glass panels in air-conditioned environments. You admit that 'accidents can happen to anyone,' yet you automatically assume the accident was ours without a shred of evidence, a signed report, or an admission of guilt.Cornering guests on their 60th birthday to baselessly accuse them of 'falling into doors' is not respectful of your guests' views—it is a clear attempt to force payment. We checked out with a zero balance because you had no legal or factual basis to hold us liable. The matter, alongside your customer service handling, is now being formally investigated by TUI under UK Package Travel Regulations.

The location is good with a 20-25 minute walk into town and only 8 euros taxi. The hotel has a lot going for it, it's generally very clean throughout and the pool area is nice but should be bigger, or a 2nd pool added. I enjoyed the food but my wife struggled to find options as she doesn't eat chicken. The staff were brilliant and special mention to all the young girls and lads that work very long hours behind the bar and restaurant. We had a couple if issues with the room and were put in the 400 block at the very back of the complex, the more accessible rooms are reserved for German guests. :@(. All-in-all, it's a nice place to stay and a good location for getting around the island.

We recently stayed at Apollon Hotel Kos and had a mixed experience overall. The hotel itself is very clean, and most of the staff are genuinely wonderful—especially the two young ladies at reception, who were always so welcoming to us and our daughters, and the evening bar staff, who really made the atmosphere fantastic at night. However, a few of the older staff members were noticeably grumpy and had an attitude when approached, which was disappointing. While the hotel is nice, it fell short in several areas: All-Inclusive Package: Extremely disappointing. Our understanding of "all-inclusive" is unlimited food and drinks, but the inclusive drink menu was minimal. You even had to pay extra for a coffee by the pool! The snack bar was poor quality and served the exact same thing every day. While main meal times had decent variety, the overall package is nowhere near a true all-inclusive experience. Pool & Families: The pool itself is lovely, but it is not suited for younger children. We traveled with our 4 and 6-year-olds and found there was virtually nothing for kids their age to do. I wouldn't recommend this hotel to families with young children based on what was advertised. Housekeeping Inconsistency: For the first few days, our room attendant left cute towel arrangements that our kids loved. It suddenly stopped, while our relatives staying at the same time continued to get them. Reception promised to look into it, but nothing was done. Not a dealbreaker, but the inconsistency felt unfair. Overall, Apollon Hotel isn't a bad place to stay, but it is definitely not a 4-star hotel, and it was nowhere near worth the £8,000 we paid for our stay. If management revised their pricing, improved the all-inclusive offerings, and addressed the minor service inconsistencies, it would be much better.

We stayed at the Apollon Hotel in Kos for four nights and had a fantastic experience from start to finish. The rooms were absolutely spotless, the whole hotel felt fresh and brand new, the service was excellent, and there was a really lovely atmosphere throughout our stay. The main reason I wanted to leave a review, though, was because I have coeliac disease and need to follow a strict gluten-free diet. I felt extremely well looked after and would happily recommend the hotel to anyone with similar dietary requirements. I emailed the hotel before our stay to make them aware of my allergy, and they advised me to mention it again when checking in and to ask for the restaurant manager each time I visited the restaurant. At every meal, the manager personally walked me through the available options and helped identify what was safe for me to eat. There is a huge amount of choice at each meal, although there wasn't much in the way of specific allergen labelling. Despite that, the care, attention and reassurance I received from the restaurant manager and the other staff throughout our stay was exceptional. They took my requirements seriously and gave me real peace of mind when eating at the hotel. The food in general was prepared to a very high standard, both in terms of quality and presentation. Naturally, my own options were sometimes a little more limited because of my allergy, but knowing that the staff were taking such care to guide me towards suitable choices made a huge difference. It meant I could relax and enjoy the meals without constantly worrying, which made the whole stay much more stress-free and enjoyable. Overall, we had a brilliant stay and would absolutely recommend the Apollon Hotel — both generally and, in particular, to anyone travelling with coeliac disease or a gluten allergy. A big thank you to the restaurant manager and the wider team for taking such good care of me.

A spotlessly clean hotel, where housekeeping work very hard to maintain standards. An excellent choice of good food, overseen by polite, friendly staff. Bar staff work hard to ensure that everyone is served quickly and they are all friendly and polite. I can't praise the reception staff enough, nothing was too much trouble. A wonderful holiday! Thank you all so much.