Atlantica Beach Resort Kos

I sharing this with 💯 honesty and openness I reached out to Tui with ref to our holiday experience and received this response I then went to ABTA through the correct channels and basically received a response that Tui will not budge . Guys as most of us work extremely hard to pay for our holidays I like others would expect at least what they are advertising Please really think before you spend your money on this hotel This is my response from Tui with a gesture of a £100 voucher on a holiday that costs us in the region of £3000. Thank you for getting back in touch with us, and I'm sorry that you've felt the need to write to us again. I can see that you've raised some really important points in your response, and I completely understand why you feel the way you do. You've clearly taken the time to set out your concerns in detail, and it's evident that the issues you experienced at the Atlantica Beach Resort Kos had a significant impact on what should have been a relaxing and enjoyable break. I can only imagine how frustrating and disappointing it must have been to deal with ongoing problems with the room maintenance, the shower that remained unrepaired throughout your stay, the concerns around cleanliness and pest control, the limitations with the all-inclusive offering, and the additional point you've mentioned about the pool bar glasses not being properly cleaned. These are all matters that would understandably have affected your ability to relax and enjoy what should have been a special time away. I can also appreciate your frustration with the response you received and why you feel it doesn't reflect the extent of what you went through. You trusted us with your holiday, and it's clear that the experience fell short of what you were expecting and what you had every right to expect from a 4T+ property. I'm genuinely sorry that we let you down in this way. Having carefully reviewed everything you've shared, including all the points raised in this follow-up message, I can confirm that the maximum gesture we're able to offer in recognition of the issues you experienced is the £100 holiday voucher that was previously provided. While I understand this may not be the outcome you were hoping for, and I truly wish I could offer more, this does represent the full extent of what we're able to offer on this occasion. Your feedback is being taken seriously and will be passed on to the relevant teams for careful review. We genuinely value hearing from customers like you, Deborah, as it helps us understand where things have gone wrong and what needs to improve. I'm truly sorry for the disappointment and frustration this holiday has caused you, and I sincerely hope that your next break is everything this one should have been. You deserved so much better. Kind Regards, Rahma Customer Service Advisor After Travel TUI Group TUI UK & Ireland 71/72 Kingsway | Swansea | SA

Debbie was really good and nice

Avoid this resort – Misleading 5-star rating, health hazards, and terrible service Do not be fooled by the online photos. While the residential area might look nice, the main resort is a 3-star at best. We arrived midnight last week and were forced to change 4 different rooms throughout our stay due to dirty conditions, clogged drains, and ants. The most alarming incident occurred in room 224: when I opened the cabinet with the fridge, a mouse jumped out, and we found mouse droppings inside. Being pregnant, exposing me to rodents and feces was a severe health hazard and caused immense emotional distress. The rest of the experience was equally disappointing: Amenities & Dining: The mini-fridge was completely empty. The food at the main buffet was bland, lacking basic salt and pepper. Furthermore, "Dante Restaurant"—advertised as an à la carte dining experience—is nothing more than a standard buffet. Customer Service: Despite paying the mandatory €105 5-star hotel tax, the quality was nowhere near that standard. To top it off, they initially tried to charge us €180 for a late check-out. After I protested, they gave it for free only on the condition that I sign a waiver forfeiting any right to compensation from the hotel or TUI. Unprofessional management, misleading advertising, and unsafe conditions. I strongly recommend staying somewhere else.

Unbelievable location .. planes do go over but you zone out pretty quickly 2 bottles of water on our doorstep daily with house keepers available daily Check out room to store suitcases available & lockers for hand luggage Shower area available if flight is afternoon/evening with towels & shower gel on tap Beach on your door step Separate area for adults 👌 definitely needed as family area is busy & very noisy Excellent food choices …advise going as if opens for service Friendly hard working staff There are plenty of sun beds Great local bus service TUI rep very helpful Karmadeena ( mins only by coach 2 euros each way) a way to see the locals in their home town whilst catering for most. Negatives were …. single beds x2 put together as a double / very very small bathroom & as adults we are given plastic glasses

Very good massage with very deep relaxation from Debi