Blue Lagoon Resort

very good hotel, all inclusive cocktails, private pools and good armosphere

Loved this hotel. Close to beach, variety of facilities for the children, all staff were very friendly, clean rooms, great food and variety. Would definitely recommend the hotel.

Visted as a gift to my wife for her birthday, ive got to say i really enjoyed this resort, for quite a few reasons. customer service ( 5 Stars ) Excellent customer services here from the staff who were very helpfull and at dinner time they asked what drink you would like and would bring it over,On a morning the staff would come round and ask if you wanted tea or coffee and would fill your cup and the moment your cup was empty it was prptly refilled before you had chance to realise. Reception staff were very helpfull asked them numerious times to book us a taxi and they sorted it proptly for us and were always friendly. Facilities ( 4 stars ) Pool was good and decent temperature and in good condtion, was very nice and plenty of interactive features. The waterpark is good but the lazy river was very boring. Rooms, ( 4 stars ) Our room was nice with excellent air condtion and excellent balcomy however the drain in the bathroom kepted over flowing and sometimes smelt a bit weird. room was cleaned daily. Area ( 4 stars ) As the resort is on the outskirts of kos the area has a coulpe of untidy areas and the beach could of been in better condtion as the board walk there was broken slats on the wood walk way in places some dangerous in places. entertainment ( 5 stars ) some excellent shows on an evening and really enjoyed the disney one. overall 4.5 Stars Few areas this place let it self down or needed a bit of improvement

Travelled as a couple mid October. Arrived late at night no food or drinks available which was a shame. Taken to our room ground floor which had a very strong smell of damp, asked to change rooms the next morning and was told they could but we would have to spend another night in the same room. Moved to another room and no smell as third floor. Resort Huge with lots of pools, crazy golf, playgrounds, bars, restaurants, water park. Although some close mid October. Rooms Dated and basic but clean, comfortable beds but not what we would class as 5 star, but if you just want a shower and sleep ok. Limited amount of toiletries that are not replaced. Fridge works but only 2 bottles of water again not replaced but you can top up at the bar. TV only bbc news in English. Hairdryer good. Safe deposit you pay for and it is a key with your room number on so you have to take with you rather than a code safe. Food We eat in all the restaurants. Buffet restaurant- same food most nights, soup, salad, meat, fish, and kebabs. Food was eatable although classic med could do with being warmer and plates cold. Used both restaurants- one you need to pre book for evening meals. Chinese restaurant Lovely food, excellent service. Italian Again great food, shame it closed down for the season when we’re there so if travelling soon it will not be open. This is not advertised anywhere in the hotel or on tui website. Greek Did go although disappointed as a buffet menu and very similar to main restaurant and not very Greek. All other restaurants closed. Drinks/Bars Main bar good service, drinks we felt were good quality but we mainly drank beer and wine. Piano bar Was lovely exceptional service shame it closed mid way though our stay. Pools Lots of them - adult only, family and kids. Although not travelled with kids unable to comment on pool temp. The ones we did try were freezing. Sunbeds Lots of availability never had a problem Location Not in a classic resort, small supermarket a lot cheaper than the resort shop just a 10 min walk. Bus stop outside of hotel 2.5 euros to Kos town. Hint - buy tickets at the office at Kos town as they only charge 1.3 euros. Beach Did use but did walk one day. Payable sunbeds and drinks. Stone and sand. Overall a good holiday would have been better if everything was available but the price we paid we felt a good holiday. If you are expecting a 5 star (British) standard hotel you might be disappointed a good quality 3/4 is what you are getting.

This review is based on my own personal experience. Firstly this hotel is massive, great location and great amenities, they have pools for adults and separate pools for children and families which I think is a great touch especially if you want a quiet day. The hotel staff are very well mannered and friendly. They work very hard to do their best to make your stay enjoyable, nothing is too much of a big ask. The food on the other hand has to be the worst I’ve ever had at an all inclusive, especially as this is rated as a 5*…… I would not class this as a 5* for food, barely makes a 4* in my eyes. The food is practically the same each day, the only good thing they have is the cooking stations where certain food is cooked fresh in front of you. We went to all the restaurants which you had to book, they were all abysmal which is sad to say, do not bother booking any of them as they are pretty poor, the Greek one is the worst which is ironic. We did not enjoy any of the food and none of it was authentic, it was good from lunch but presented differently. We stayed in a twin room which is not suitable for a family however TUI thought it was appropriate to put us in one, the Twin Room Is very small and is only fit for 2 adults and even that is a push. There is nowhere to put your belongings and it was more of a student room than a 5* hotel room. We did try and change and even offered to pay for an upgrade but were told the hotel was full…. We spoke to fiend staff members who we became friendly with and informed us the hotel was never full, we were even told this by TUI Reps which was disappointing as instead of helping us fix the issue we were just lied to. The only down side was the cocktails, the free ones are awful and they do a premium range which you have to lay for, they are roughly €15 euros each…. Again should be included for all inclusive and 5*. Overall it’s an OK hotel, not 5* at all, they have too many negative points to make it that. I would only stay here again if I got a really good deal and a better room, other than that I wouldn’t recommend it.