Dimitra Beach Hotel & Suites

This is based on the ‘beachside bungalow’ we stayed in. Location; Agios Focas is a quiet location at the end of the bus line (no1). Peaceful but within easy reach of Kos Town bus 2euros, or taxi. The sea is crystal clear, but the beach is pebbles and stone. You will need shoes to go in the sea. Accommodation; Our ‘beachside bungalow’ was really close to the beach, with our own sunbeds, lovely view, good hot water, big comfy bed, tea & coffee, all you wanted really. Daily cleaning was excellent. Note, there are a lot of steps on this resort, it didn’t effect us but it may not be suitable for everyone. Food/Restaurant; We found the food superb. Good selection, never had to queue, prompt service. Bar; Local draughty beer (Alpha), lovely cocktails (properly and expertly mixed), branded spirits. Service was always prompt and we never had to wait long for a drink, even when busy. I must say Lili our waitress was superb! Entertainment; Very good, especially the Frankie Valli and Drifters tribute. Entertainment generally finished by 11pm, which is great. Staff; The staff were probably the highlight, bar staff, waiter/waitress, cleaners, ground staff, reception, all were fantastic, friendly and efficient. Just 2 small points, 1. Some of the doors in the wardrobe area did’t fit very well. 2. We could have done without the ‘glow disco’ on Friday night….but perhaps were getting old! All in all it was a very enjoyable 2 weeks!

Staff where very helpful and friendly. Rooms were stunning with wonderful view and food was amazing.

After spending 15 nights at Dimitra Beach Hotel & Suites, I cannot understand how this resort is marketed as a 5-star hotel. My fiancée and I chose this resort to celebrate our engagement and spent nearly £5,000 on what we expected to be a relaxing and memorable holiday. Instead, we left disappointed and frustrated. The most serious issue was our original room, which had a strong drainage/sewage smell coming from the bathroom. We reported it immediately and repeatedly over several days. Housekeeping and maintenance attended multiple times, but the smell always returned. We were only moved to another room after making it clear that we would not continue staying in those conditions. Had we not continued to push the issue, I genuinely believe we would have been left in that room for the remainder of our stay. Cleanliness and maintenance throughout the resort were also below expectations. Ants were everywhere, both around the resort and inside the rooms, and insects regularly found their way indoors. Many sun loungers were broken, umbrellas were damaged or incomplete, and basic maintenance appeared to be lacking. Service was consistently slow. It took three days to gain access to a faulty safe containing our passports, cash and valuables, two days and multiple requests to receive an iron, and even simple requests such as obtaining pool towels required repeated visits to reception. The food was acceptable but nowhere near the standard expected of a 5-star resort. Tables were often left uncleared, drinks regularly took a long time to arrive, and staff appeared overwhelmed by the number of guests. Some of the plates and glasses provided were visibly dirty, and on more than one occasion we found hair in our food. The evening entertainment was repetitive and offered little variety during a longer stay. To make matters worse, after raising a formal complaint regarding the numerous issues we experienced, we felt our concerns were handled entirely on the resort’s terms rather than with any genuine focus on guest satisfaction. When my fiancée discussed compensation with the front-of-house team, the response left us with the clear impression that protecting revenue was a greater priority than addressing guest concerns. Since making our complaint, we have also felt uncomfortable and unwelcome. Rather than feeling valued as paying guests, we were left with the impression that our concerns were an inconvenience. Every hotel can experience issues. The true measure of quality is how those issues are handled. Unfortunately, Dimitra Beach Hotel & Suites consistently failed to resolve problems in a timely, professional, and guest-focused manner. Based on our experience, we would not return and would strongly encourage anyone considering this resort to carefully research alternative options before spending their money here.

Great hotel. Staff was great and George the manager very good and welcoming always making sure everyone is happy and takes time to talk to people. Food was very nice good variety. Only 10 mins bus ride to town which is perfect. Would definitely recommend and return.

We have just enjoyed a beautiful week at the Dimitra Hotel in Kos with our 4 and 5-year-old children and their grandparents, and we had a fantastic time. The hotel was exceptionally clean throughout our stay, and all of the staff were incredibly friendly and welcoming. The food was lovely, with plenty of choice. We particularly enjoyed the gyros most days and looked forward to the delicious banana smoothies at breakfast each morning. A special thank you to the hotel team for helping us celebrate my partner’s birthday. I had forgotten to bring his birthday cards, but the staff went above and beyond by decorating our room with balloons and arranging a birthday cake. We enjoyed the cake with a bottle of champagne on our balcony, which made the day feel extra special. The pools were beautiful and well-maintained, and our children absolutely loved them. The kids’ club was excellent, with a small children’s pool nearby and a park within easy reach. The entertainment team did a wonderful job keeping the children engaged with activities such as painting, colouring, and even doing their hair. They were fantastic with the kids and made a real difference to our holiday. The only slight disappointment for us was the à la carte Italian restaurant, which wasn’t quite to our taste. However, the staff there were still wonderful and helped us celebrate my partner’s birthday with another cake, which was a lovely touch. Overall, we had a wonderful family holiday and created some fantastic memories. We would happily recommend the Dimitra Hotel to other families and would definitely return again in the future.