Grecotel Casa Paradiso

We truly had a lovely stay on Kos at Grecotel Casa Paradiso 🤍 I'd like to emphasize that everything about the hotel was excellent, but our night at the à la carte restaurant was really something special. We had such a warm welcome because of Maria and the dessert was unforgettable: a perfectly warm, soft cookie with vanilla ice cream on top. Maria is the host you'd want to have anywhere, and she credits her beautiful team where needed. These people are special 💫 Also a special shout out to Jeremy, Ryan and Maria behind the bar for making us the best cocktails during our stay!

A truly wonderful resort! I couldn’t disagree with any of the negative reviews more! We loved our stay here, the photos do not do it justice it is beautiful! The food was excellent, a wide variety which changed daily. Loved the fresh station of fruit and veg grown on the grounds and picked that day. The drinks available were also fantastic, again a wide variety and brilliant bar staff happy to make whatever you request. The setting is so pretty and the private beach was a real plus. There is also plenty of sun loungers around the pools and I was glad to find there was a zero reservation policy. The service was also impeccable, all the staff we encountered were friendly and happy to help. Loved the style of the place, thought it felt very luxurious given it is a family resort. All was clean, fresh with a Mediterranean style which was very welcoming. The beach was practically on the resort and it was about 20mim walk to the nearest town for bars, pharmacy, supermarket ect. To go further you’d need a taxi or bus but there’s direct transport links to Kos Town from outside the resort. Without stating the obvious, if you are considering this resort and don’t want children around then I would advise seeking an adult only hotel. Though we stayed as a couple with a young baby and it is a perfect getaway for both families and couples alike. We hope to return one day !! 💙🤍

everything was perfect ! location, facilities, staff, room, clean, ...

Stayed here for 7days 14-21july really amazing place the staff are super friendly special mention to Helene & Lucky at the pool bar. Cristo the lifeguard and Maria & Jon at the main bar really made our stay very pleasant and very good cocktails throughout the holiday.

Unacceptable 4-Star Experience: Infrastructure Failures, Overcrowding, and Extreme Self-Service - full season July . As a seasoned traveler, I am well aware of European hospitality standards and what a legitimate 4-star resort should deliver. While I want to acknowledge that some of the restaurant staff are exceptionally warm, the food is delicious, and the resort itself has potential charm, friendly smiles and good meals are strictly not enough to compensate for a holiday defined by operational breakdown, safety hazards, and chronic mismanagement. 1. The First Room & Structural Plumbing Failure Upon arrival, we were placed in a room with a severe, nauseating sewage smell. When I raised this issue, management initially claimed the resort was fully occupied. It was only after formal legal escalation that the Rooms Division Manager acknowledged in writing that alternative rooms also had plumbing failures—proving a systemic infrastructure defect across the property. Once we have changed the room i realised that our old room had new clients the next day without even fixing the issue. While the replacement room was free of sewage odors, it came with a new set of intolerable problems: Extreme Noise Pollution: We were relocated to the most congested section of the resort, directly above the main pool and main restaurant. For 7 days, my 3-year-old child and I were subjected to slamming doors, heavy foot traffic noise, and constant shouting from corridors . Outdated Infrastructure: The air conditioning unit was an antique model from the 1990s, struggling to cool the room efficiently.Water Pressure & Temperature Fluctuations:Showering was a daily battle. Water pressure was extremely low, and hot water randomly fluctuated to ice-cold mid-shower.Power Outages: sometimes Early in the morning, the electricity was completely cut off without warning. 3. Lack of Basic Amenities & Subpar Housekeeping No Complimentary Drinking Water:For a 4-star all-inclusive resort, providing zero drinking water in the room is unacceptable. Guests are expected to haul water back to their rooms themselves.Freshly delivered "clean" towels regularly arrived stained and dirty. Mirrors and bathroom surfaces were left completely unwashed throughout our stay, and basic 4-star amenities (slippers, bathrobes, complete vanity sets) were missing 4. Extreme Overcrowding, Long Queues & Inadequate Facilities. Total Self-Service System:The resort operates on an exhausting self-service model everywhere, even for basic dining drinks like water or wine. As a mother managing a 3-year-old toddler alone, having to constantly walk back and forth across crowded dining areas for drinks is unreasonable and exhausting. Understaffed & Unconvenient Bar Bottlenecks There is only one bar servicing two main pools in the central area leading to constant 15-minute queues. Down by the sea, the bar is located near the beach pools, but there is no bar directly on the beach itself, no service , and plastic cups everywhere . Grossly Inadequate Toilets & Showers:Having a microscopic number of public toilets and showers for an entire resort crowd is a serious sanitary bottleneck. Guests and toddlers are forced to wait in lines just to use a basic restroom near the pool and beach zones. Dangerous, Slippery Flooring:The tiled floor around the pool zones and especially near the children’s slides is dangerously slippery, lacking basic anti-slip matting. Children—including my 3-year-old daughter—were constantly slipping and falling. The Sunbed Nightmare:Across all 4 pools on the property, finding a sunbed was virtually impossible. For over 3 consecutive days, I was forced to sit on a chair with my toddler near the pools because every single sunbed was taken or reserved.Toddler Restrictions: While the Kids' Club requires parental supervision for children under 4, the resort provides zero dedicated space for parents to spend quality time playing with toddlers Inside of kids club . When a guest pays €400 / day for 1 adult and small child , they expect peace, comfort, and professional service. Instead, I spent my entire vacation managing infrastructure failures, chasing basic amenities, sitting on a chair and dealing with severe operational deficiencies. Normally, guests leave a holiday feeling relaxed and wishing they could stay longer. In our case, we could not wait to leave.