Grecotel LUXME Kos

This hotel is an excellent example of clever photography and marketing creating an experience that simply doesn’t exist when you arrive. The glossy photographs portray a polished, luxurious hotel. The reality we experienced was tired, poorly maintained and incredibly disappointing. We paid extra to upgrade to a room with a private pool. Apparently “private” is open to interpretation, because ours was directly overlooked by the balcony of the room above. At one point, the occupants above were actually filming us while we were in the pool. This made us extremely uncomfortable and completely removed any sense of privacy we thought we’d paid extra for. The pool itself had broken tiles and leaked so badly that it needed to be topped up every day. The room was tired and dilapidated, and certainly didn’t resemble the level of accommodation portrayed in the hotel’s marketing. Unfortunately, the lack of attention extended beyond our room. Bags of rubbish were regularly left around the hotel, sometimes sitting there for much of the day. These aren’t tiny cosmetic issues or unreasonable expectations — they’re basic standards of maintenance and cleanliness that you expect from a hotel presenting itself at this level. We complained to management about the condition of our accommodation. Their proposed solution was to offer us either a horse ride on the beach or a trip to a farm. I’m still not entirely sure how either was supposed to fix a leaking pool, broken tiles, a dilapidated room or the complete lack of privacy, but there we are. The taxi situation travelling to and from the Old Town was also horrendous. To be completely fair, this isn’t the hotel’s fault, but it’s worth mentioning for anyone considering staying here and expecting to travel around the island easily. There was, however, one genuinely fantastic discovery from our stay: Taverna Romeo, the restaurant just outside the hotel. Taverna Romeo was everything the hotel wasn’t — warm, authentic and an absolute pleasure. It’s run by a lovely husband-and-wife team serving proper home-cooked family food, and it deserves every bit of praise we can give it. If you’re staying anywhere nearby, GO. It was easily one of the highlights of our trip. Ultimately, our biggest issue with the hotel is the enormous difference between what is advertised and what we actually experienced. Had it been marketed and priced as basic accommodation, our expectations would have been completely different. But when a hotel sells you an image of luxury — and charges you extra to upgrade to a “private pool” — it’s reasonable to expect the product you’ve actually paid for. Sadly, we didn’t get that. The photographs sell the dream. The reality is very different. We wouldn’t return and certainly couldn’t recommend it.

Wonderful experience at Grecotel Lux Me Kos! We had a wonderful stay at the hotel and were very satisfied with the hospitality, service, and beautiful surroundings. The staff were friendly, polite, and always willing to help. Our room was very clean and well maintained, although it could benefit from a little renovation, as some of the furniture and facilities feel slightly dated. However, the cleanliness was excellent and the room was comfortable. A big thank you to Lefteris, the groom, for his outstanding service, kindness, and professionalism. He was always smiling, helpful, and willing to assist us, making our stay even more enjoyable! Also, many thanks to Nikos at the bar for his excellent service, friendliness, and positive attitude. He really stands out and makes a difference! Congratulations to the whole Grecotel Lux Me Kos team. Overall, we had an excellent experience and would definitely come back again!

This was our 3rd and probably last Grecotel holiday. We were under the impression it was a newly renovated resort - it isn’t. Pros: The grounds are beautiful. The staff are lovely, kind and accommodating. Close to Kos town. WhatsApp concierge service Cons: Rooms are so dated. Bedrooms are ok but the bathroom is not nice. One day our room wasn’t serviced despite asking 7 times. The sunbed war is real and unacceptable. The buffet is repetitive and could be organised better so you’re not in a queue like a child waiting for school dinners. It was ok. Kids loved it but wasn’t relaxing at all. Not the 5 star resort we anticipated or paid for. It just feels too overcrowded everywhere. Having to book a week in advance for the à la carte restaurants and getting up at 7 to get a lounger by a pool was not our idea of a relaxing holiday.

We have just returned from two weeks at Grecotel LUXME Kos Imperial as a family of three. We paid around £13,000 for the holiday, staying in a bungalow with access to a shared pool. I'll start with the positives because there are plenty. The staff throughout the hotel were fantastic — friendly, hardworking and genuinely helpful. The hotel grounds are beautiful and extremely well maintained, some of the public areas are lovely, and the setting overlooking the sea is excellent. We've stayed at a number of high-end hotels in Greece, including Grecotel Corfu Imperial, Grecotel LUXME White Palace in Crete and Olea All Suite Hotel in Zakynthos, so we had a reasonable idea of what to expect from a five-star Greek resort and, particularly, from Grecotel at this price point. Unfortunately, the biggest disappointment for us was the bungalow accommodation. It was clean and perfectly functional, but very dated and, in our opinion, nowhere near the standard we would expect from a five-star hotel charging this sort of money. The bathroom in particular looked as though it was overdue a complete refurbishment, with old tiles, dated fittings and tired finishes. Some of the corridors and surrounding areas also felt very dark and dated. I've included photographs because I think potential guests should be able to judge this for themselves. The shared pool was another disappointment. We had understood that the pool was effectively for the surrounding bungalow rooms, which was one of the reasons we chose and paid extra for this room type. In reality, anyone at the hotel could use it. It became very busy, particularly with children, and certainly didn't provide the quieter, semi-private pool experience we had expected. The sunbed situation generally was also ridiculous for a hotel at this level. If you weren't putting towels down by around 7:30am, your chances of getting the beds you wanted were pretty slim. I don't particularly want to be setting an alarm on holiday to reserve a sunbed. Food was mixed. We found the main buffet and daytime snack offering disappointing, particularly considering the LUXME positioning and the cost of the holiday. However, some of the à la carte restaurants were considerably better, and we had some genuinely excellent meals. I've included some food photographs as it's only fair to show that side of the hotel as well. This isn't a bad hotel — far from it. The staff are excellent, the grounds are beautiful, the setting is lovely and there were parts of the holiday we thoroughly enjoyed. That's why I don't want this review to come across as overly negative. However, when a family is spending approximately £13,000 on a two-week holiday, expectations are understandably high. People work hard and save for holidays like this, and I think reviews need to be realistic about what you're actually getting for your money. For us, the dated bungalow, disappointing buffet/snack food, shared-pool situation and battle for sunbeds meant the overall experience simply didn't justify the price or feel like the five-star holiday we expected. We've had better experiences elsewhere in Greece at a similar level, including Grecotel's White Palace in Crete and Corfu Imperial, so unfortunately we wouldn't choose to return to Kos Imperial without a significant refurbishment of the bungalow accommodation. Overall: 3/5. Some genuinely excellent aspects and wonderful staff, but at this price point it should be considerably better.

We were originally booked to ho back to the Mtsis Blue Domes but following several really bad reviews we decided to change to the Grecotel LUXME Kos and WOW we are so glad we did The service and the evening ambience here absolutely set it aside from other 5 star resorts in Kos. Every single member of the team here genuinely felt happy to serve and support you, nothing was ever too much trouble and service genuinely came with a smile We eat at all the à la carte restaurants and the food in all was simply amazing ! The 1930 was probably our favourite. The ravioli and steak dishes were possibly some of the best we have ever tasted The buffet was also really lovely and a welcome touch was an outdoor adult only section. Despite having our 15 year old daughter with us we were allowed to sit in this area of the dining room which made a significant difference to our overall enjoyment here The room we had was a bungalow pool view room which was bigger than expected despite the bathroom probably in need of an upgrade it was absolutely fine. The air con worked so well we had to turn it down on a few occasions and the mini bar was re-stocked every day The staff here work so hard to ensure guests are well looked after. Drinks and food were both offered around the beach and pool areas. There was literally no need to ever move from your sunbed !! Perfect The resort is kept immaculate, I even saw some of the ladies cleaning the Pepsi machine one day with a toothbrush to ensure no stone was left unturned Entertainment was varied but come 9:30 kick off time there was a shortage of seats but we always managed to get a couple but in all honesty we spent most of our evenings enjoying the ambience and views from the 1930 bar which was just gorgeous No matter where we were located drinks were offered and brought to us within minutes of sitting down ! I’ve seen several reviews regarding the reserving of beds around the pool and this is an issue that the hotel could improve on. I am a bit sad and set my alarm for around 6:15 each day to take in the sunrise, from here I would place our towels out and stay with them. There were a high volume of beds already taken at this time and some families didn’t return till well after 10:30am which in my opinion is totally unacceptable. There was a lady walking round with a clipboard taking note of empty beds with towels on and times they were last seen. I did witness the same staff member removing towels and belongings and whilst this is welcome it’s needed much much earlier in the day. If you choose to reserve a bed you should be back with it within the hour or loose it. This is actually the hotels rule but sadly not enforced enough I would like to end this review with a few very very special mentions The gang at the beach bar Dritan Ernest Aisha Wow these guys work so hard and made such a wonderful offence to our holiday. Service with a smile and constantly checking if we wanted drinks. Genuinely lovely lovely people The Italian restaurant Special mention to George and Kris. George is a credit to this business. He provided the most wonderful service and should be recognised for how great he is and how special he made us feel (he will remember me for asking for about 5 extra peppercorn sauce as it was so good) and kris made sure we had the best wine available and kept our drinks topped up. Again just fabulous service It’s the exceptional service, fantastic food and wonderful evening ambience that will make us 100% return next year Thank you Grecotel ❤️