Kipriotis Village

Very disappointing stay – cleanliness, maintenance and basic standards were unacceptable Unfortunately, our stay at this hotel was extremely disappointing. We experienced so many problems that it had a serious impact on our holiday. When we arrived, the original room we were given was in an unacceptable condition. There was faeces on the walls, mould in the bathroom, dirty floors and coffee marks throughout the bathroom. We took photographs of these issues because we were genuinely shocked by the state of the room. We were so concerned about the hygiene that we did not feel comfortable staying there. After spending hours trying to resolve the situation, we were offered another room, but it was in a similarly poor condition. In the end, we had no choice but to pay an additional €300 ourselves to upgrade to a suite. We had already paid for our holiday and should never have had to spend extra money simply to obtain accommodation that felt more acceptable. Sadly, even the suite had numerous problems. The bedroom sliding-door lock was broken, which made us feel uncomfortable about leaving our belongings in the room. We reported this to reception three times. We were told it would be dealt with, but nobody ever resolved the issue. We also experienced repeated problems with the hot water. On many nights, the water was freezing cold, and even after being told to wait around an hour and a half for it to heat up, it was still cold. Having to take freezing showers while on holiday was completely unacceptable. The heating and air conditioning did not work properly either, despite us raising the issue with reception. The phone in the bedroom was also not working, meaning we had to use our own mobile phones or walk approximately five minutes to reception whenever we needed assistance. Another serious concern was seeing exposed electrical wires hanging out of the wall. This was particularly worrying from a safety perspective and gave us little confidence in the maintenance standards. The housekeeping was equally disappointing. Our room was not cleaned as expected, and fresh towels were not provided, despite the paperwork stating that these should be refreshed every three days. We repeatedly had to ask for towels and carry them back to our room ourselves. The bin containing toilet paper was also left unemptied, despite the instructions, and began to smell. We eventually had to empty it ourselves every couple of days. There was also a wasp nest outside our window, which made opening the windows difficult because wasps would come into the room. The food was repetitive and disappointing, often seeming as though it had simply been reheated. Although we had meals included in our holiday, we ended up spending additional money eating elsewhere because we were unhappy with the food available. What made the experience even more concerning was that we were not the only guests experiencing problems. We spoke to other holidaymakers who also complained about cleanliness, hot water and towels. This made us question whether these were isolated issues or part of a wider problem with the hotel's standards. Overall, we expected basic cleanliness, functioning facilities, safe accommodation and a reasonable standard of service. Instead, we spent a significant part of our holiday dealing with problems, repeatedly contacting reception and paying extra money to try to make our stay more comfortable. We would not choose to stay at this hotel again, and based on our experience, we would struggle to recommend it to others. A holiday should be a chance to relax and enjoy yourself, not spend your time chasing staff to resolve basic problems that should never have occurred in the first place. The €300 we had to pay for the upgrade made the experience even more frustrating, especially when so many issues continued afterwards.

What a discussing place !Please Please don't go there! Words fale me!!!!

So..... We booked 3 rooms... The photos look lovely on the web site. We were all looking forward to this holiday. So where to start... First impression when you enter reception is this is lovely. The young lady at reception was lovely and on shift every day. We were given our room keys and off we went to find the rooms.. there are not that easy to find by the way especially in the dark. Rooms need a lot of TLC and are very dated but this did not dampen our view when we arrived. We had a garden view which I think is most probably the best view. Food is available from 11pm till midnight night for the late arrivals... This was very pleasant.. then off to bed.. Well all I can say about the first night is thank god for the massage chairs in the lobby .. the beds are made more to last than comfort.. it was like sleeping on a door. Oh and the smell you wake to when you open Ur bathroom door from the drains is not good. Food ...it is mostly the same food daily. Chicken does not taste like chicken at all. My husband and stepdaughter were both ill 4days into the holiday . Drinks are very limited as to what is available if U ask for a tea U get black coffee. The only cold beverage that was not watered down was the water. There was only the breakfast lunch and dinner on, no mid day snacks. There were 2 bar tenders one was lovely even though he didn't understand the guests and got confused easily he was nice the over one well .... Mr grump comes to mind.. out and about . Pools are good . Could not play and if the out door activities as there was no equipment to hire. So through the day it was just the pool or beach... The hotel does order you taxis to the town for 15 euros as the buses do not run on time and due to this it's like packing sardines in a tin.. I can honestly say NOT a 4 star hotel . This is more like a 2 .. I'm glad we all made the best of our holidays it's a memorable one lol 🤣. But NEVER again ... The whole hotel needs a revamp . Shop needs stock for people to buy things. Rooms do need housekeeping daily as in 7 days we only had our bins emptied twice, no bed or towels were changed. The 4stars have been removed from the entrance but you can still see where they were so I feel this maybe a recent thing... .. I read the reviews which are mixed and watched a lot of videos... But I booked as the hotel looked lovely.. this holiday was a memorable one and as a family we can laugh at the bad points...

What a lovely experience! I had the best birthday holiday because of their massage. I booked Aroma Relax Ritual. Massage therapist SOFIA was able to address what my body needs without me telling her. I love the relaxing music and I love the pressure that Sofia put on the massage. Thank you so much. It’s my favorite experience of my holiday! Plus very professional staff from booking to welcoming me on the day of my appointment.

Day 1) upon arrival at the hotel we had to pay an €80 tax which is named 'environmental fee-climate crisis resilience fee' I had no idea about this but having spoken to other friends that's a thing so ok. I will circle back around to this later. Had to eat pasta and chips with a spoon as no forks. The hotel room only had one cardboard cup for the tea and coffee. Day 2) breakfast had hotdogs, dinner carbonara also had hot dogs. 3 pool bars none of which are open. No lifeguards in sight. Barman got annoyed at woman for making him walk to the other side of the bar for orange juice after saying he had none and she could see it. This is the main bar is an octagon shape and there are no obstacles behind the bar that would stop any bartender from quickly or slowly get to the other side the bar is around 15-20 feet in length from where I'm sitting on the outside. Dinner, paper plates wooden forks, couldn't read the soup label and looked like it said chicken lemon? Had a walk around to find the different restaurants that were advertised and everywhere else was closed with only the main shop market open and possibly one other shop that I assume is run by the single member of staff working down there. Wednesday 14th 10:35 breakfast already being closed down and nothing really left to eat apart from boiled eggs. 10:54 pool bar not open and no sign of any snacks. When there were snacks it was hotdogs pork burgers and ham sandwiches. So far my breakfast has been a black coffee as there are no milk alternatives for people who have a dairy intolerance. We went down to the beach for a bit of a change of pace and so my partner could have a dip in the sea. I was taken back by the state of the area considering the 'environmental tax' we paid and I ended up cleaning our area of cans and plastic cups but sadly didn't get the rest of the beach because it is not my job and would love to know who our €80 goes to. Thursday 15th. Decided to miss breakfast for a lay in, hit lunch at 1pm food good but all coffee machines turned off. And even though the burgers and meatballs are tasty it is still all pork. Only once has there been lamb kofta and honestly I'm getting really tired of pork for breakfast lunch and dinner. Billiards room. 3 pool tables only 3 cues and what seems to be only one white ball between all tables. The room was a wreck with exposed wires and parts of the ceiling panels broken and fallen on the floor and dirty tables with multiple drinks from another day. This is when I began to get more suspicious about the hotel itself, my partner has a medical condition, Factor 5 liden, so we decided to have a walk around as on the intro sheet it states there is a doctor on hand 24/7 (at a cost mind you) so we looked for where that may be and found a door for the doctors office blocked off by a fire extinguisher. Safe to assume that no such doctor is present even though it is stated clearly on the intro letter which I am now keeping for evidence. Friday 16th. We decided to go into Kos town to see if we could find some actual burgers or gyros and had a great time and ate at Babas street food which was lovely. At midday I had stopped by reception to tell the front desk we had been missed on the housekeeping service and our bins including the toilet bin ( where in Greece you put your dirty toilet paper into ) were overflowing and could we get clean sheets and towels. We were in town for hours and returned around 6pm back to our room and it still hadn't been done. I went to reception again to complain and asked if it could be done the next day while we were at breakfast so from 9:30 to 10 am we wouldn't be in the room. Whilst explaining the lady at the counter answered the phone and held her finger up for me to stop which I found rude, after the phonecall I explained everything that needed doing and the times we would be out. I headed to the dinner hall that begins at 6:30pm and got there at 6:45. I only wanted to have a drink and the beer pump was empty and the red wine pump gave me half a plastic cups worth before running out, that's 15 minutes into service and other pumps were not working. I'd also like to note that the coffee and hot water machines are only available at breakfast and not lunch or dinner. Saturday 17th. We attended breakfast at the times I mentioned the day before, when we left the room a cleaning cart was visible a few doors down from us so I thought great that'll be done by the time we got back. We stayed in the bar after breakfast to allow ample time for the cleaning till around 11am or after. We returned to the room and it still hadn't been done so I bagged up the two bins and threw them on top of the other rubbish bags left that had been left by the trees outside and decided that I'd had enough of going to reception if no one is going to bother. Also I had overheard a lady on the phone stating she has bed bugs! We have several itchy lumps from bites so I went back to check the bed. Thankfully no bed bugs however underneath the first sheet there are long dark hopefully human hairs there, several, myself and my partner have short to shaved hair. Lunch, pretty much again the same however there was grilled chicken, I couldn't eat this as it was rock hard with lots of gristle and bones so abandoned that. Dinner, the worst so far. I tried the 'tomato soup' which was not soup but a broth that my spoon was translucent in and tasted of nothing. More grilled pork that wasn't nice, I tried my luck with the pasta and Bolognese and that was the most disgusting thing I've ever had. First the smell was rank and it tasted just as bad, also it wasn't really even sauce as when I tilted the plate this clear oily like liquid was at the bottom of the plate. I abandoned dinner. It has come to our attention that we have been sent to a hotel that is possibly in the process of closing down. Many of the other restaurants/ bars/ snacks sheds are fully closed and also some of the children's activity areas are also closed hence why they run activities for the children in the main bar of the venue at 20:30pm till way past 11pm! We are now in the bar and the entertainer has begun for the kids, I am sat 12 inches away from my partner and can barely hear them talk. Sunday 18th. We had a lovely day yesterday in the town and had wonderful food in the local eateries. We came back to relax and when I popped back to the room much to my amazement the bins had been done even though it was Sunday and they state no housekeeping services run on a Sunday. The bed was still how we left it so where the towels however the patio door had been left unlocked! That put all of our belongings at risk for absolutely no reason as the patio area had not been cleaned.