Lagas Aegean Village

Booked through TUI and stayed a week at Lagas Aegean Village, Kos. Unfortunately can’t recommend it. Our room wasn’t cleaned the entire week - no fresh sheets, no toilet roll (had to get our own from reception toilets), no toiletries replenished. On departure day the cleaner was sat outside our door from 11am despite 12pm check-out. The worst part: my nephew was locked out of his room after maintenance fixed his AC and forgot to switch the electricity back on. He waited over an hour to get back in (reception sent someone to the wrong room first), missed his dinner slot as a result, and staff then refused to let him eat a plate of food outside once the dinner service had closed - because he was wearing shorts! He has allergies, which made this stressful, and management were dismissive when we raised it. Eventually got him a sandwich. Other issues: gym shut at 5pm, pool shut at 6pm, parasols banned whenever it was windy when other hotels all had theirs up (no shade anywhere), slow pool bar service, tables cleared while we were still eating, and generally unfriendly staff. A lot of small failures that added up to a really disappointing stay. Wouldn’t return.

A disappointing honeymoon experience – severe drop in quality over the years (1/5) We chose this hotel for our honeymoon, having previously stayed here four years ago. The hotel itself has a pleasant Greek style and must have been wonderful in its glory days. At first glance, it still looks nice, but the rooms are run-down and it is obvious that no money has been spent on renovations for years. Our stay was a series of service failures from start to finish: • Honeymoon gesture: Upon arrival, the promised complimentary bottle of champagne was missing from our room. When I mentioned this, they eventually brought it up, but by then, the welcoming gesture had lost its charm. • Hidden costs and rude management: Apart from the room and half-board, everything comes at an extra cost—including the sunbeds on the hotel’s own beach and the beach towels. We found this out the hard way: while at the beach, the hotel manager abruptly and rudely took away our room towels without providing any information. I had to walk up to the reception, where we were informed that beach towels require a deposit and a rental fee. • Keycard issues: After returning from the beach hungry on the first evening, our keycard failed to open the door. I walked down from the top floor to report it, and we had to wait nearly an hour before we could finally go to dinner. The issue was never fixed during our entire stay; we were given a physical key instead. No one ever asked or cared if this was an inconvenience for us. • Towel nightmare: On the second evening, we wanted to shower before dinner, but there were no towels in the room. I went to the reception again, and they promised to send them up. After waiting 40 minutes, we decided to shower anyway and had to dry off sharing a single small hand towel just so we could finally go eat. When I brought this up at the reception, the staff was arrogant, refused to listen to my complaint, and repeatedly interrupted me asking only for my "room number?". • Missing toiletries: On the third evening, there was no shower gel prepared, so we had to shower using a tiny leftover hand soap. Later, after dinner and a walk, we asked for 2 shampoos and 2 shower gels. A delivery arrived after a while, but it was still less than what we asked for. • Lack of apology: Throughout all these incidents, not a single staff member or receptionist offered an apology or said they were sorry for the inconvenience caused. • Check-out & Management: Upon checking out on the final day, I summarized these issues for the manager. Instead of taking accountability, he only offered excuses, and his tone was far from polite. In fact, about 90% of the reception staff and management were unfriendly and unhelpful. • Food & Facilities: The dinners served were on the level of an average school/workplace canteen. Looking at the hotel's website, it is telling that their awards and recognitions have steadily declined over time, with the last one received five years ago. It feels as though they reinvest only the absolute bare minimum into maintaining the property, with zero improvements being made. Having stayed here four years ago when things were much better, we experienced a massive drop in standards. We will definitely never return and cannot recommend this place to anyone. Save yourselves the frustration and pay a bit more for a different hotel—the peace of mind and proper service will be worth every penny. A word of advice to the management: take a study trip to a similar star-rated hotel in Spain. You will have a lot to learn. Overall, this hotel barely qualifies as a weak 3-star property.

We have just returned from a lovely stay at this hotel in Kos and, overall, had a great holiday. The rooms were modern, clean and serviced every day. The air conditioning worked brilliantly and, unlike some hotels, was included at no extra charge. The mini fridge was adequate, although we found it worked much better if we left the cupboard door slightly open to allow air to circulate. There was also a safe available in the room for €10 per week. The hotel itself is beautiful, built into the side of a hill with stunning views. We were fortunate that our room was close to reception, making it easily accessible. Some of the rooms higher up the hill are quite a steep walk, but the hotel runs a shuttle service throughout the day and night, which is a great addition. The pool area was lovely, always clean and with plenty of sunbeds available. It was refreshing to see that most guests didn’t reserve beds first thing in the morning, although, as always, a small number of people ignored this. Thankfully, it never became a major issue. Every member of staff we interacted with was friendly, welcoming and helpful. The animation team worked hard every day, organising activities in the pool, around the hotel and on the beach. Evening entertainment, however, was a little disappointing. It consisted mainly of karaoke, a movie quiz and bingo, with only two evenings featuring live entertainment – salsa lessons and a performance by The Divas, who were excellent. Unfortunately, these performances only lasted around an hour, which felt far too short. The hotel offers half board. Breakfast was fairly standard, with cereals, fresh fruit, yoghurts, cooked breakfast items, cold meats, cheeses, pancakes and eggs. Everything was fresh, although there was no made-to-order egg station and surprisingly no toaster. Dinner was where the hotel really excelled. Every meal we had was hot, well cooked and full of flavour. There was a fantastic selection of traditional Greek dishes, fresh salads, roasted meats including lamb, pork and chicken, all beautifully tender and moist. There was also plenty of fish, including octopus and calamari, as well as a variety of pasta dishes. If you’re expecting chips, chicken nuggets, beans or pizza every night, you may be disappointed. Personally, I thought the food was excellent and exactly what I’d hoped for from a Greek hotel. There are, however, a few areas where I think the hotel could improve. A complimentary bottle of water for guests arriving late would have been a thoughtful touch. After a long day of travelling, having to buy water immediately wasn’t the best welcome. The pricing of bottled water throughout the hotel was also inconsistent. The same bottle cost €1.50 from reception, €3 in the bar and restaurant, while the on-site shop sold six bottles for €5. It would make much more sense for prices to be consistent across the hotel. Another frustration was that you weren’t allowed to bring your own bottled water into the restaurant for dinner, even if it had been purchased elsewhere within the hotel. Instead, you had to buy water from the waiter at €3 per bottle. The prices in the hotel shop were also extremely high. For example, a packet of Greek biscuits similar to Jaffa Cakes was €4.20, while crisps ranged from €3 to €6. The beach sunbeds were charged at €4.50 per bed, per day, which is worth bearing in mind if you plan to spend time on the beach. Finally, although Kardamena is only around a 20-minute walk away, the hotel didn’t provide a shuttle bus. We’ve stayed at other hotels that do offer this service. There is a public bus costing €2, but it wasn’t well signposted, so we walked most of the time. The walk itself is pleasant, but parts of the road can feel unsafe. Overall, we really enjoyed our stay. The hotel is beautiful, the staff are fantastic and the food was one of the highlights of our holiday. However, for the price we paid, we felt that some of the extras and little touches were missing, and some charges seemed unnecessary. Would we return? Possibly, but only if the price was significantly lower. Despite the negatives, we had a wonderful holiday and left with some great memories.

First of all I would like to Say this hotel is very nice. The entertainment team are fabulous, all the staff are helpful and the hotel overall is nice. I would like to say it was a 10/10 experience however it just wasn’t and I don’t think I would return to this hotel. The location of the hotel was manageable it was a 20 minute walk into the centre of kardemena Which as a young couple we didn’t mind the walk. Alternatively there was public buses which were 2 euro per person into kardemena which is handy. Kardemena itself is very lively and has lots of bars, restaurants and shops which is perfect for an evening and also a great place during the day for the beach. Our holiday didn’t begin on the right foot from the get go at check in. Where we were told that men have to wear long pants at dinner time, which isn’t a massive deal, my partner just had to go and buy some pants from the shops the next day. However we didn’t know about this until our arrival which was inconvenient as it isn’t on the jet2 website when we booked. Again not a huge deal. When it came to breakfast and dinner it was okay. The breakfast was the same everyday just basic breakfast bites, however no toaster? Dinner times were again a very minimal selection just the same things but different meats or different flavours of pasta every night which got so repetitive. Desserts didn’t change much either. One thing I didn’t understand was that there wasn’t a kids section. So you expect things like pizza, chicken nuggets, fries etc for children however there was none of the sort. I wouldn’t recommend bringing a fussy child to this hotel as there would be nothing for them to eat. Another thing which disappointed me during dinner was that we had to pay for our drinks. I have been to lots of half board places in Greece and I have never had to pay for a drink during an included meal. Not even alcoholic, we had to pay for water which was minimum 3 euro and everything else in between (soft drinks, beer etc). There was no water dispensers , soft drink dispensers like you would expect, if you wanted a drink with your meal you are paying for it. This is also not stated anywhere on the website and if we knew this we probably wouldn’t have booked this hotel. As we spent about 10 euro just at dinner every night which isn’t what we expected to spend at all. The room was nice had everything we needed however we had requested a double room and only received 2 singles pushed together, again not a big deal we let it go, it was on day 2 of our holiday that the balcony door broke and wouldn’t shut at all. Again not a big deal, we were going out for the day so shoved suitcases against the door and told reception to fix it. It got fixed the same day. However when we got back there was tribes of ants in our room, all over the floor. So we killed what we could and cleaned what we could but couldn’t physically get them all, my partner went to grab a crisp from a packet (which we had sealed) and there was ants sitting on his crisps which done it for us. We went and told reception about it and they told us it’s because we had food in the room and said they would send a cleaning lady which wasn’t good enough so I said straight away the crisps were sealed and we have no other foods in our room and we needed to move rooms. Doesn’t help that the windows and balcony were left open by the cleaner the first 3 days in that room. We also mentioned the fact we wanted a double room which we had requested in November when we booked in 2025. Reception did manage to accommodate us to a new room however again wasn’t a double just two singles pushed together as they had none available. The cleaner for our new room was a lot better as no windows or doors left open when we weren’t there and our beds were actually being made for us which is what I expect from a 4 star hotel. In the previous room the cleaner would just leave the sheets and we had to make the bed, a lot of the time the sheets weren’t fully clean or the towels had a stain on them so this was sorted also when we moved rooms. The first morning in our new room I wanted a nice warm shower to start the day, forget it, it was cold and would not warm up. Went to reception without my morning shower and I was asked if I let it run, yes I did however still no hot water. Told it would be fixed so crossed fingers for a hot shower that night which I did receive however shouldn’t have had to ask for hot water for a shower. Same again the other mornings no hot water so just didn’t bother. Very disappointing. We also went to the beach opposite the hotel, this is advertised as the hotels beach which it is as the staff there are wearing the hotel shirt. However you have to pay 6 euro per sunlounger which when that part of the beach is the hotels with the hotels Loungers you shouldn’t have to pay. Another thing we found strange was the opening and closing times for things. Breakfast finished at 9:45 and dinner finished at 8:45 which are just weird times. The pool bar closes at 5pm 1 hour before the pool closes at 6pm which doesn’t make sense. We also found it strange the pool closed so early as when your on holiday a lot of people prefer to eat a lot later so would rather be in the pool longer, so it meant we were stuck to a very strict routine. A lot of the time we weren’t hungry until at least 8pm so we would just stay by the pool after it was closed. The snack bar is open from 12-3 if I remember correctly and this is nice, you obviously have to pay for everything but the menu is varied a lot more compared to the normal dinner so I was happy with this just wish they also did some of those foods in the main restaurant for example fries, pizza, gyros. We spent afew nights at the main bar which was great, the gentlemen working there were very helpful. The cocktails were very good also. Overall our experience with the hotel was quite negative and we wish that these things were fixed because they are small things which could be easily changed to give people a more positive experience. It is a nice hotel if you are planning on going out a lot as it’s only small and quiet but it was the extra costs of dinner drinks and sunloungers which took us by surprise. All the staff were friendly and tried to be as helpful as possible I just don’t rate this a 4 star due to our experience. It’s definitely more of a 3 star.

Just had a week at this resort. First , the positives. The resort is well situated and the pool area is very well presented. However, they do let themselves down with the surly nature of many of the staff which compares very unfavourably with the service and friendly attitude of the people in the nearby town. One word of caution, if you want a quiet rest by the pool forget it. The music resembles a 18-30 resort from the eighties.