TUI MAGIC LIFE Marmari Palace

GOOD POINTS - Very clean, nice hotel. Staff were great, food is more than adequate and there are plenty of snack and drink bars to keep you going. The sea was lovely and blue and the beds comfy ! Close to the airports so not far to travel and around a 35 mins bus journey into kos town (€4). * Dimitris the gent in the main reception bar is an absolute credit to the hotel. He is so attentive and courteous. Please pass on our thanks to him again ! BAD POINTS - We stayed in room 1147 and all we could hear is donkeys, cockerels and other farm animals every morning. The hotel is next to a farm that woke us at at 4am every day ! The pool is also absolutely freezing which was unenjoyable. I understand the weather affects this but it needs to be heated this time of year .. There is plenty of loose railings and cracked tiles , we was with children that made it very un safe. Also the flooring and tiles all outside are extremely slippy. If your feet are wet or if you wear flip flops you can easily slip. One day the weather was bad so they shut the pool bar due to rain. There was no where to get an ice cream , we asked reception and they refused to open up or help get the children an ice cream. I had to go to the shop in the hotel and spend €7. This is all inclusive , I can’t help the rain but I paid the price ! We can at the very end of the season which I understand the hotel and staff are tired. Overall 6/10 hotel but wouldn’t return.

When we were booking our holiday, we hoped to find a lovely 5 stars hotel. Unfortunately, the holiday turned out into a nightmare. The hotel is in an urgent need of a proper maintenance: various metal parts of the rails, balconies and the pools are pretty rusty; there are missing pool tiles in the pools. It is commonly known that missing pool tiles can create sharp edges that cut swimmers and allow water to seep behind the remaining tiles, causing a domino effect of further damage. We were also shocked by the stink of the sewage in different parts of the hotel and in our room. It was sickening. We can see in the past reviews that this problem has been ongoing for several years and the hotel has not dealt with the problem as yet. Another issue is that nothing really works properly: the kettle once works and then again not, the airco is very loud because it has not been cleaned since ages. As to the food, it is edible, but not of the 5 stars standard. The overal impression is that is is something salty and very oily, usually quite cold. A lot of staff from the restaurant and hotel cleaning cannot speak English, so it is really difficult to communicate with them. Some of them are really rude. The room cleaning has not been done properly. The hotel itself is a beautiful place, a lot of swimming pools, nice views and location. However, very limited or none maintenance has put the level of the hotel very low; the hotel looks like a cheaper resort as if the goal was to give people some accommodation with defects, diluted drinks, a kind of food. We tried to address these points with the reception, but were always explained that the sewage problem is not real, that other guests are happy with the food or that the airco is always loud etc. All in all, we never return to this hotel. As the island Kos is so beautiful, we come back but to another hotel, which is honest about its stars and which is interested in clients, not just fast profit.

The hotel was close to the airport and just a short drive away which was very nice after a long journey. We stayed in the main building and I’m very glad we did as on the last day there was a storm so people had to get soaking wet walking over for breakfast. However, some peoples rooms were on the front overlooking the pool and the night time entertainment went on very late and also it was very noisy with them rearranging tables and chairs so if you go to bed early don’t stay there. We tried to book on to different activities and this was hard. We could only book paddle a couple of times and even then it was 9pm at night no other times. We managed to get on the tennis court for 1 hour but there was no other availability as they prioritise clubs. However, there are lots of other groups which go on and are great. You can go canoeing (no charge) and it’s first come first serve. The water was so clear and we were given life jackets. The food was great, we had a vegan with us who thought there was lots of options at every meal and appreciated the effort they took with making it clear. Drinks were a bit more of a disappointment, cocktails were like soft drinks and the coke was flat so spirits weren’t great either. However the resort was beautiful and there was lots of different pools.

Hello, Overall, the holiday was spent in the company of exceptionally pleasant people who elevate the hotel's atmosphere to a very welcoming and high standard. I greatly appreciate and favor TUI’s approach of offering a wide variety of both sports and cultural activities for guests when selecting any vacation. I had been to the tennis court several times until, out of nowhere, I was abruptly denied a tennis racket by a very peculiar tennis instructor named René. Regrettably, his behavior lacked basic politeness—there was no polite greeting, and his tone was excessively loud, despite us standing only half a meter apart. I found his demeanor completely bewildering, which unfortunately ruined my interest in playing further. This was a stark contrast to my previous positive experiences with his colleague Aleksandra, who actively tries to make the courts accessible whenever possible and ensures guests actually get to play rather than listening to 40 minutes of theory that one could easily look up online. Setting aside this very unpleasant and baffling situation, I thoroughly enjoyed the rest of my stay during other sports activities. The archery instructor Mr. Yannik was extremely pleasant and clearly highly qualified. While beginners naturally require strict safety guidelines and introductory theory, Yannik approached this constructively; thanks to his helpful recommendations, I even managed to hit near the center of the target a few times. Both Yannik and Aleksandra are truly in the right role. The evening entertainment programs were, from a layperson’s perspective, very professional and well executed. My only suggestion for the future would be for the sound engineer/DJ team to coordinate better with the lead singer to remove backing tracks so that only her live vocals are heard. At times, the backing tracks created a distracting impression and detracted from her distinct, unique vocal style. By contrast, her live performances in the early evening without backing tracks were delightful and far superior. The dancers were fantastic, with a young lady named Katy delivering a uniquely exceptional performance that I always looked forward to; I was honestly surprised to learn after the introductions that she was not the head dancer. Regarding the service from a guest’s perspective, the main bar was adequate, but drinks served there tasted noticeably different from those at the Pool Bar, which were far superior. Consequently, I preferred ordering from the Pool Bar. The beverage staff was consistently cheerful, and the young ladies in particular were genuinely warm and authentic. However, a few of the male staff members could benefit from practicing a more natural approach, as their demeanor felt somewhat theatrical—though it did seem to appeal to most guests. The reception staff was faultless and professional; any request or detail was promptly addressed. The specialty café is also fantastic and highly recommended for coffee and dessert. The young man working there possesses an extraordinarily warm and unique charisma that feels almost too good to be true, while his colleague inside consistently crafted exceptional coffee. The rooms were fine and clean, and the housekeeping service was completely fine as well. They were warm, always smiling, and greeted us in Greek, German, or English—even though dealing with guests in the rooms is definitely not always easy for them. ​If you need a lot of souvenir shops or other local activities right around the corner, you'll need to use the bus stop to get to a larger city center, or order a taxi. However, if you want to enjoy plenty of daily activities and spend your evenings dancing on the dance floor or having drinks with friends at the hotel, it's completely fine. To conclude, I would highly recommend visiting this hotel and taking full advantage of the various activities. Regarding tennis, however, I strongly advise guests to attend only when the exceedingly arrogant instructor (René) is not present. While I do not doubt his technical expertise, his attitude is entirely unsuitable for a holiday concept designed for guests wishing to enjoy an agreeable stay. I hope this review assists in your decision-making. Personally, if the hotel remains open next season, I am certainly considering a return visit.

This was our second time staying at TUI Magic Life, Marmari Palace and it was amazing once again! The staff are all friendly and helpful. We had a late arrival and upon arrival we checked in with ease and were provided a snack bag. The room was spacious, cleaned well daily, the beds were comfortable and our balcony had a sea view, with amazing views of the sunset. The food was incredible, so much choice at breakfast, lunch and dinner. We dined at the Greek Taverna on the beach, this meal was for a birthday and Maria in guest services helped us to get a reservation and provided a lovely birthday table setting, with a card and cake. We used the coffee shop, and Ronnie was always so cheerful and friendly. We used the vitamin bar, and loved the Banana Turmeric smoothies. The snack station at the beach was great, we got the sandwiches, donuts, chips and ate on the beach with beautiful views of the sea. There were plenty of loungers available on the beach and by the pools. The pools were cold, but once acclimatised it was fine. The bar staff were friendly and made sure we always had drinks. The evening entertainment wasn’t that great, a couple of good nights. We booked onto archery, and that was fun. We booked an excursion to Kos Town through the TUI reps and the bus picked us up outside the hotel and brought us back. The hotel is beautiful, with amazing views, very spacious with friendly, helpful staff. I absolutely recommend this hotel, and I hope to be back in the future.