Aiora Aqua Resort

Firstly the good bits. Every member of staff we met was great, very helpful, friendly and always smiling. The decor of the hotel and buildings are contemporary, bright and it feels spacious (but that may be because less guests in October). Mo, Claudia and Inga on the animation team worked hard to keep us entertained with their legendary water polo, quizzes, beer pong and providing an excellent and amusing guest relations service. Mo in particular had a great rapport with guests. Our teens loved getting involved in water polo. The food has a wide range, it’s easy to eat healthy, vegetarians are well catered for, as well as those who like plainer food, and my son who ate nuggets every day. I wouldn’t say it’s a 4* resort though, some public areas are a little tatty, maybe because it’s the end of the season, loo doors in public areas are all broken, in particular on water park, the gym equipment was well worn and yoga mats left damp so smelled. We ate in flames once and it was not good at all, tough chicken, tasteless shrimp dish with only 3 small shrimps, beetroot salad was beetroot from a jar with a blob of whipped feta. Such a shame, as I’d be encouraging the AI guests to use their AI voucher to eat here, wow them with the food and then they’ll likely pay to eat off the main menu.

I’m really not one to complain, but I have to put an honest review to warn people! Unfortunately, this hotel was nowhere near the 4-star standard advertised. In my opinion, it was closer to a 2-star experience. Almost everything felt as though it had been done on a budget, from the décor and furnishings to the quality of the food and drinks. The workmanship and finish of various areas were also very poor. The food was tasteless, often cold, and appeared to be catered largely towards the majority of guests who were Polish. The all-inclusive drinks were equally disappointing and of very poor quality. In fact, we ended up eating out on 12 of our 14 nights because the food and overall all-inclusive experience were simply so bad. This was, without doubt, the worst all-inclusive experience I have ever had. The facilities and amenities also fell short of what was advertised. The television had only one English-language channel, BBC News, with everything else either in Polish or Dutch. Gowns and slippers were advertised but had to be requested. Even basic things, such as tea and coffee facilities in the room, were lacking initially, and there wasn’t even a teaspoon provided. Housekeeping was another disappointment. We started the first week with a hand towel and bath towel each, along with a bath mat. By the second week, we were left with just one hand towel and one bath towel to share between us. This is not the level of service I would expect from a hotel claiming to be 4-star. Accessibility is also a major concern. This is definitely not a resort I would recommend to anyone with mobility issues. There are steps and slopes everywhere, and getting around can be challenging. To be honest, unless you are reasonably fit and mobile, I would think carefully before booking this resort. On a positive note, the majority of the staff were absolutely wonderful. They were helpful, friendly and attentive, and they deserve recognition for their efforts. Unfortunately, one or two members of staff would benefit from further training in how to handle and resolve guest complaints. I absolutely loved the location and the local people, and I would happily return to the area. However, I would give this hotel a very wide berth. Overall, a very disappointing stay that failed to live up to its advertised standard. I would not return, and I would strongly advise others to look carefully at the facilities, accessibility and all-inclusive offering before booking.

We have had the most amazing week here! From start to finish each member of staff has gone above and beyond. The bar staff and animation team were wonderful, our son absolutely loved all of the attention he received and they were all so friendly, fun and welcoming. Visiting with a baby we were unsure how relaxing our holiday would be, but the swim up pool was a fantastic addition for our holiday. The room was large, clean and comfortable and perfect for us as a family of 3. The hotel is really beautiful, the food was great, there was always a wide variety and allergens were always listed (with an allergen myself if I needed further guidance the staff and chefs were always there to help). All staff in the restaurant were lovely, chatty and helpful! Food was always very fresh and was all good quality! The hotel is a short walk from a beach and there is a bus stop right outside if you want to explore the island more. Also a small shop attached to the hotel which is great. We had lots of fun at the water park and enjoyed a complimentary meal at flames. Overall we had the most fantastic week here and we will absolutely be returning! We couldn’t recommend more to anyone looking for a relaxing week in Rhodes.

Fantastic hotel with amazing animation team Mo from the animation team goes over and above for everyone Can’t wait to come back

A few little changes would make this hotel a definite 4 star. Staff all polite friendly, agree with everyone views on animation team always speak even though we don’t join in. Rooms: we were in a room with a hot tub on balcony, lovely touch but a good tip would be bathrobes or extra towels and bath mat we found ourselves showering to go in coming out showering all with the same towel. Dining: no concerns with food choice always something for everyone although was at times only like warm not hot. Drink: now this is where improvement is required no sparkling wine I asked for an aperol spritz and it was made with white wine a big no Iv never been to a hotel that does not have sparkling wine please add this to your drinks menu. Wine was not the best on tap. Cocktails didn’t look nice so didn’t try them. I would like to think these reviews are being helpful but iv read a few about the drinks and having just left the hotel clearly hasn’t changed. ( hopefully next season ) Pool area relaxing Entertainment your usual all inclusive Quiet resort just what we wanted. We did book to celebrate our 30th wedding anniversary usually hotels would acknowledge this but they didn’t and it was in our booking. Would I return yes but would like to see these small changes in place but apart from that it was a lovely week in a pleasant hotel.