Akti Imperial Deluxe

I had Irene for a massage. The whole experience was very relaxing. Walked out wanting to have a sleep. Worth every penny

Very friendly staff and happy vacationers. The hotel was kept very clean.The spar and massage people were all lovely A good experience all round.

Irene massage was so relaxing beautiful techniques

I’m genuinely struggling to understand some of the glowing reviews from fellow holidaymakers who have recently stayed here. We all have different expectations and experiences, and this is simply ours. If the rating were based on the staff alone, I would definitely award this hotel a well-deserved 5 stars. Every member of staff we encountered worked tirelessly, many for incredibly long hours, constantly on their feet and always willing to stop for a friendly chat despite being under obvious pressure. They are a real credit to the hotel. Unfortunately, for us, that is where the 4-star plus experience ended. The sun-beds were, quite simply, some of the worst I have ever encountered, broken, uncomfortable, and without any mattresses. I have never been so grateful to have brought my inflatable lilo. If you walk a short distance along the beach to the left, you’ll find neighbouring hotels with excellent quality sun-beds, making the contrast impossible to ignore. Our holiday didn’t get off to a good start. After our flight was delayed, we arrived to be told that the room we had booked almost a year in advance was not available (we arrived on day 2). Instead, we were placed in a so-called Junior Suite for two nights. On paper, that sounds like an upgrade. In reality, it was anything but. The room was nowhere near the deluxe standard we had expected. The bathroom was covered in mould, and the room felt tired and neglected, and we had no option but to live out of our suitcases while waiting to be moved. Rather than feeling like accommodation intended for paying guests, it felt more like an overflow room used for people needing a late return shower. Furthermore, the quality of the towels were far from white and fluffy, more grey and hard. It was an extremely disappointing way to begin what should have been a relaxing holiday. The food initially impressed us during the first week, with plenty of choice and generally good quality. By the second week, however, it became repetitive and felt more like eating in a large fast-food canteen than enjoying a quality all-inclusive dining experience. We tried the midnight pancakes just once, but this experience was nothing more than a school canteen with very questionable behaviours from guests, it was clear from the expression on staff faces, they observed the same. We never went again. We also tried 2 of the Ala Carte restaurants, but cancelled the others because they are set menus, having frequented many all-inclusive hotels with Ala Carte restaurants, I’ve never not been given a menu choice. As a result, we began eating at a local family-run taverna, Olympias (to the right of the hotel, just down from the mini golf). What a difference. The food was exceptional, wonderful Greek flavours and cooked to order, their standard comment was ‘we will do you what you want’, and we are not fussy eaters at all. The hospitality was warm and genuine, and by the end of our holiday we felt we had made real friends with the owners. They reminded us that the true heart of Rhodes lies in experiencing its authenticity and generosity of its local people. For us, Olympias deserves 5 stars without hesitation and comes highly recommended. One of the two lifts serving our floor was out of service for most of our stay, which was particularly difficult for guests with mobility issues and young families with pushchairs. It was rather frustrating all around. We travelled in the height of summer, and concluded the pools were simply not designed well for the amount of guests. And whilst we were happy to pay the 2 euros to play pool, the fact there was no chalk for the cues is just another example of how this hotel falls short of expectation. The entertainers worked hard, for us the live music was very good, and the staff around the family pool did not stop all day, such energy. We didn’t watch any of the other evening entertainment. For anyone wanting something different to do, head to the mini golf. It’s very good and the pub there is lovely. We visited Lindos and Symi, booking trips through Get Your Guide, this worked exceptionally well and was good value for money. We walked into Rhodes town (twice), grabbing a taxi back, the coastal path is very pretty. We also walked there and back to Lalyssol, where the sea is inviting and the restaurants good quality. Finally, I have to mention something that genuinely saddened us. The overwhelming majority of guests were respectful, but I simply cannot understand how some people think it is acceptable to leave dirty nappies and soiled underwear around the pool areas and in the toilets for staff to clean up. It was absolutely disgusting. To those responsible: you should be ashamed of yourselves. The staff deserve far better than to be treated in that way. Would we return to Rhodes? Absolutely. Would we return to this hotel? Unfortunately, no. Will we do all-inclusive in Greece again? Definitely not. To every member of staff who worked so hard throughout our stay, thank you. Your kindness, professionalism and dedication did not go unnoticed. Staff: ⭐⭐⭐⭐⭐ Hotel: ⭐⭐⭐

Honest review Currently by the pool on the final night of our week long stay (family of 3 with a 2 year old) and felt the need to leave an honest review. PRO COMMENTS: Like many other reviews say, the entertainment is fantastic and varied to suit all audiences. The entertainment team work very hard throughout the day and deserve the praise they receive. The standard of external acts is good too. Our daughter loved the acrobats and circus acts. Location is fantastic. Only being a short transfer from the airport and being very close to Rhodes Old Town is perfect. Self serve beer and soft drinks. A god send given the time it takes to get a drink from the cocktail bar. The lounge bar outdoor area gives a fantastic view of the sunset of an evening. The food. The food is good. None of it is amazing, but none of it is horrible either. It is all well cooked which isn’t easy when catering on such a big scale. There are plenty of options for all and there is food available at all times pretty much. NEUTRAL COMMENTS: Staff. Most of the staff are either incredibly welcoming and helpful. Anna in the main restaurant and Kumar at the adults pool restaurant both took extra time and attention to interact with our little girl. Most of the staff work very hard. However, some of the staff are rude. One woman behind the lounge bar rolled her eyes at my wife when she asked if she could have ice in her prosecco. The man who serves the gyros I have witnessed be rude to multiple guests. The rooms are okay. They are fine for what you need- to sleep in, to wash in etc. but they are nowhere near the standard of a 5 star hotel. The balconies are tiny. There is a minibar that is refilled daily which is a positive. The beds are comfortable, however the pillows don’t have pillow protectors on which is another hygiene issue. The sunbeds are okay. They’re not the worst, but I’d expect better for 5 star and they’ve given me a bad back by the end of the week. NEGATIVE COMMENTS: Cleanliness. Our room was not cleaned at all during our stay. They changed towels and bedsheets daily but these were sometimes stained. To not clean a room at all in the whole week is bordering on unsafe, especially with a 2 year old child. The room smelled of dust as if it hadn’t been mopped for sometime and there was a lot of hair and other things on the floor. The drinks come in those type of plastic cups you generally get in a lower star all inclusive hotel and aren’t always very clean. The pools. The pools are too small for the amount of guests at peak capacity and the water is often murky as a result. The children’s pool regularly gets a build up of a yellow like slime in the corner (I can only hope this is sun cream) as it doesn’t filter properly. Sometimes the lifguards or pool of scoop this out, but sometimes it’s left for a full day. Unusually, the children’s pool is often very cold. For a 5 star hotel I would be expecting sunbed waiter service really. The lifts. The lifts are an absolute nightmare and there clearly aren’t enough to cope with capacity. People rush infront of queues to get in it can take up to 10 mins sometimes to finally get in one. Then when you’re in it it seems to stop at every floor other than the one you need. It’s also very hot inside them. I would hate to be stuck in it. If I didn’t have my little girl with me I took the stairs. They’re very steep and not well signposted at all and the door to them on the ground floor even says staff only on it. Perhaps if more people knew about them they would be used more and reduce the congestion of the lifts. The other guests. Perhaps it’s a cultural thing and certainly not the fault of the hotel and maybe we were just unlucky, but I’ve never known a hotel for guests being rude. Lots of selfish actions and I don’t think I’ve heard a single thank you from anyone I’ve held a lift door open for or moved out of the way for. Small things but they make a difference to the feel of the place. Overall we have had a great stay, but this is not the place that it claims to be. It is nowhere near 5 star standard. It is 3+ at best. I wouldn’t put anyone off going here in the future but there are a few things that the hotel does need to address.