Atlantica Holiday Village Rhodes

Important! Please read my previous review (screenshots attached) together with a screenshot of the hotel response!!! I am re-posting this review and attaching a screenshot of the hotel’s response to directly address their attempt to manipulate the facts: I never claimed the entire resort was evacuated. My review describes what happened specifically to our group and several other guest families who filled the bus with us that night. TO BE ABSOLUTELY CLEAR: this review is about Atlantica Holiday Village Rhodes, where our group was physically staying My review specifically described the reality of what happened to our families! To clarify and correct your attempt to twist my words: I never claimed that the entire hotel complex was evacuated!!! Management’s response is a transparent attempt to play with terminology rather than address severe communication and safety failures. 1. Our families (and other guests who filled the bus with us) were transported late at night via a 45-minute bus drive to another hotel that night 2. Zero notice: Your hotel made no attempt to contact our family - no phone calls, no emails, and no door knocks. We only discovered we were being moved because a member of our group happened to walk past reception by complete chance. Trying to hide behind definitions while pretending that our group's late-night transfer never happened only proves our point about the lack of transparency, organization, and basic guest care at Atlantica Holiday Village Rhodes!

Amazing spa I did a treatment with Aggie and loved her ,thank you so much

Loved the country and would return but I probably wouldn't stay at this hotel again. The staff were great but the management and some of the front desk staff were quite dismissive & unhelpful. I don't know if it was because it was the end of the season, but it felt like they really didn't want to be bothered. I had issues with ants in my room and the jacuzzi not working and they did not make much effort to resolve. It was only when I escalated a complaint to TUI that I was offered another room, but wasted 2 days of my trip going back and forth to resolve. TUI offered complimentary laundry because our things were covered in ants, but the hotel lost some of my clothes and despite repeated chasing they were never looked for or returned. Both rooms seemed reasonably clean on arrival but there were elements that were clearly dated and neglected. We had issues with a faulty safe and a broken lock on the door that needed to be fixed. Housekeeping was pretty poor - I will preface that by saying I do not expect a bed change and deep clean every day & I do clean up after myself - but basic things were overlooked. Our water and refreshments weren't being restocked, dirty towels weren't changed, just folded up and put back and dirty cups were left to the point I was having to take them back to the hotel myself. There were signs asking us not to put tissue into the toilet, but we stopped when we realised the bins were not being emptied. The best thing about this place was the staff. Most would go out of their way to help. The restaurant staff, particularly in the Olive worked very hard. Food selection was better than most hotels I have been in and the manager and chefs were so good with my son and managing his allergies. The only criticism I had was you were often rushed to finish your meals. I get that they need to turn over tables quickly but I would still be chewing my last bite and someone already had their hand on my plate asking me if I had finished. One lady had a habit of hovering behind you and it was rather uncomfortable when you are trying to enjoy a meal. I can't comment on the entertainment or kids clubs as I didn't use them, but the hotel was quite family-friendly. I do think they need to do more activites for older kids. My teenager was too old to join most things, but too young to participate in the adult games, so he felt left out at times. I liked that it wasn't too busy and there was no fighting for sunbeds like you see in most places. Special mention would have to go to Mr Mai Tai Artur - he is by far the best team member you have - please give that man a raise!

Yummy yummy. Best food ever. Thankyou

We stayed at Holiday Village Atlantica in Rhodes from 12th–19th September with my wife and our 18-month-old son, and overall we had a fantastic holiday. We would definitely return and, if anything, our only complaint was that we didn’t stay longer! Our transfer from the airport took around 40–60 minutes, depending on the hotel pick-ups and drop-offs. Check-in was very quick and straightforward, even though we arrived very late at night. One thing we really appreciated was that the restaurant next to reception was still open and cooking fresh food for guests arriving late. On the night we arrived, it was open until 2am, which was a brilliant touch after travelling with a young child. There were also golf carts available to take you and your luggage directly to your room, which was particularly useful after a late flight. The hotel itself is huge, with really well-kept grounds and everything kept very clean. We stayed in the Relax section, which was absolutely perfect for us. It was noticeably quieter and calmer than the main activity area, making it much more suitable for relaxing with a baby. Our room was on an upper floor and had a beautiful view overlooking the pool and the hotel. It was cleaned every day, with fresh towels provided, and the mini fridge was stocked with soft drinks, lager and Prosecco when we arrived. It wasn’t re-stocked during our stay, but there was plenty there anyway. The pool area was one of our favourite parts of the hotel. There was loads of space around the pool and we never felt the need to get up ridiculously early to reserve sunbeds. We’d put our pool things down on the way to breakfast and still get a good spot, with beds also becoming available throughout the day. The pool bar, swim-up bar and evening bars were all fantastic. We never waited long to be served, and the staff were brilliant, particularly with the children. They were always interacting with our little boy and making a fuss of him, including providing his seemingly endless supply of apple juice! The drinks selection was probably the best we’ve experienced at an all-inclusive hotel, and the staff would happily make pretty much any cocktail you asked for, as long as they had the ingredients. There didn’t seem to be the usual restrictions on what you could order, which was a really nice change. There was also a self-service section next to the pool bar with soft drinks, water, lager and ice cream, which was really convenient. Food-wise, we were very happy. The snack bars around the hotel during the day were brilliant, with plenty of choice and freshly cooked, tasty food. The buffet restaurant was also consistently good for breakfast, lunch and dinner, with freshly prepared food and something different each day. There perhaps wasn’t quite as much choice as some all-inclusive hotels we’ve stayed at, but we never struggled to find something we liked and had no complaints. We also booked the Italian and Greek à la carte restaurants. Both offered tasty food with a good selection on the menus, although the Italian was definitely our favourite. The only negative was that the service felt a little rushed, with main courses sometimes arriving before we’d finished our starters. The splash park was another fantastic addition. Our little boy absolutely loved it, but if we’re honest, so did we! Whether it was going down the slides or relaxing on the lazy river, it was great fun for both adults and children. We didn’t make much use of the daytime entertainment or activities because we spent most of our days in the Relax section, which was better suited to us with a baby. The main activities are based in the other section of the hotel, but this wasn’t an issue as it’s only around a 5–10 minute walk through the underground passage. The evening entertainment was mainly put on by the hotel’s activity team, and they always gave it 100%. There are some very talented people in the team. The children’s mini disco was great fun and started a little earlier in the evening, which worked really well for families. There were also a couple of evenings with external entertainment, which were very good too. We used the hotel’s shuttle service into Rhodes, which was great. It was a little more expensive than using local public transport, but as we weren’t familiar with the area or the bus system, the convenience made it worthwhile for us. Another really nice touch came three days before we were due to leave, when we were offered an upgrade to a swim-up room along with a late checkout until 6pm. Obviously, we accepted! In all honesty, we actually preferred our original room because the swim-up room was tucked away in a corner, whereas our previous room was more central and had a beautiful view. With a baby who likes exploring, the swim-up room also wasn’t quite as practical for us. However, that was purely personal preference and certainly wasn’t anything the hotel had done wrong. We really appreciated the gesture, and the 6pm checkout was especially useful as we had a late flight home. In terms of location, the hotel is around a 15-minute walk into the centre, where there are shops, bars and restaurants. I only walked in once while trying to get our little boy off to sleep, but what I saw looked lovely. There isn’t a huge amount immediately surrounding the hotel, so if you’re looking for somewhere with lots going on right outside the front door, this probably isn’t the place. The sea is also close by, although the beach isn’t the best if you’re looking to spend your days sunbathing. The hotel doesn’t have lifts, so getting to the rooms with a pram could be a bit of a pain, particularly when our son was asleep and we had to carry the pram up two relatively small flights of stairs. It wasn’t a major issue for us, but it’s something worth being aware of if you’re travelling with a young child. Overall, we had a brilliant holiday at Holiday Village Atlantica. It had pretty much everything we could have asked for as a family, and the Relax section was perfect for us. We’d happily recommend it to other families and would definitely return. A fantastic holiday, we only wish we’d stayed longer!