Kalithea Horizon Blu

Five years ago (in September 2021) we visited this place for the first time. We had a renovated SUPERIOR room with a beautiful view, and the entire holiday experience was excellent. For our first holiday with our eight-month-old daughter, we therefore decided to return. Unfortunately, this holiday was less enjoyable, mainly due to the service. The service in the restaurant is poor. The staff is unfriendly: they don’t say hello, and when you sit down, a roll of cutlery is tossed in front of you as if you were a dog. The crockery is usually dirty, so you have to pay close attention to which plate, cup or bowl you pick up. This also applies to the cups at the pool. At the buffet, most labels are missing, so you don’t know what you’re eating. When a label is present, no allergen information is listed. On top of that, the food is never really hot — most of the time you eat everything lukewarm. What I find truly bizarre is that the food is cleared away well before closing time. Because of the baby, we often had to eat earlier or later. On one occasion we were told off at 8:30 PM by a waitress for eating “so late,” while by 9:00 PM the food had already been cleared — even though the restaurant was supposed to be open until 9:30 PM. I also found the service at the reception to be poor. Standard checkout is at 12:00 PM, but our flight didn’t leave until 8:30 PM. Since we were travelling with a young baby who is a difficult sleeper, it was essential for us to have somewhere for her to nap during the day, especially ahead of a long journey. We therefore requested a late checkout a full week in advance. Unfortunately, they could only confirm it after 5:00 PM the day before. Of the two rooms we had, only one was available until 4:00 PM — which was not long enough for my baby’s schedule. I asked about other options, such as any other available room on the resort, but all my attempts were brushed aside without anything even being checked. Grateful that anything was possible at all, we booked the late checkout until 4:00 PM at €10 per hour. On the day of departure, our baby had a poor second nap, meaning a third nap around 4:00 PM was needed. I decided to go to reception once more to ask whether it was truly impossible to find a space somewhere — perhaps near the lobby. After all, the heat and 85 dB of music by the pool were not an option. I understand that my request was not a right, but the complete lack of empathy and the zero effort made to think along with our situation genuinely surprised me. They were not willing to place one of their many travel cots somewhere. Such a small effort would have made the world of difference to us. In the end, my girlfriend sat in the dark on the toilet for half an hour so that our daughter could sleep on her. It is ridiculous that this was necessary. Of course, not everything was bad, so here are some positive points to close with: - The housekeeping staff are extremely friendly and the rooms were always beautifully clean. - The ladies at the pool bar are super friendly, helpful and cheerful. - The views from the resort are stunning — you are surrounded by sea on all sides. - The food is very good, with many local dishes. - There were always enough high chairs available, even when the restaurant was very busy.

Amazing hotel with fantastic staff, especially Alessandra in Thalassa restaurant! Love the food in general, clean and a breathtaking view! The small beach is fabulous! Can deeply recommend this hotel!

Excellent hotel, service, all you can expect. Was here for a romantic trip but this hotel will also be a very good family hotel. Close to the sea. Excellent view and staff extremely friendly.

Currently staying here. Cleaners excellent Bar staff good Entertainment excellent Food average 3 hot tubs, 2 broken at the beginning of the season!! Golf buggy’s drive to fast on pedestrian paths Not enough information in room

clean, large varity of food, varity of swimming pools, entertainment. It was our third visit, but not our last one we will return.