SplashWorld Sun Palace

Been here before and have just been back October half term Located well to go into Falaraki Bust stop right outside for Rhodes town All the locals were lovely Staff at the hotel were lovely Space at the pool every day - water park didn’t open until 10 so could get beds there later on too Food Good choices for an AI Had a kids corner Great salad bar Poor that they only had plastic glasses in the restaurant and no wine glasses but you could get from bar and bring in so not that much of a bother Arrived early hours of the am and there were sandwhices left in our mini fridge and bottle of water which was a nice touch Pool areas were slightly dated (tiles missing etc) however it was the end of the season! Water park the slides were only on for one day then the lifeguards told us they were “broke” “hopefully tomorrow” The bumerang and bowl slide were still open Wave pool not on the first two days but then was the rest of the week I think both these things were due to staffing that they were “broke” or not on! We are our a couple of times despite being AI at our choice not because of the hotel quality Lots to choose from near by Beds are like sleeping on the floor! Showers are crap! However nice spacious rooms Would we go again? Well wee have already been twice 😉

We stayed at Sun Palace Hotel for seven nights at the end of October as a family of four. Unfortunately, our experience was quite disappointing, particularly towards the end of our stay. I appreciate that we travelled at the end of the season, but I don’t think guests should feel that a hotel is closing down around them while they are still paying to stay there. Food and drink When the hotel was operating at full service, the food was okay, but nothing particularly special. There was plenty of choice initially, although we found that many of the buffet options were repeated throughout the week. The children particularly enjoyed the snack bar and actually preferred eating by the pool at lunchtime. We had two nights affected by a vomiting bug, which obviously wasn’t pleasant. I can’t say where this originated, but it did affect our holiday. The hotel was advertised as having Greek and Mexican restaurants. However, both closed on 27 October. We had tried the Greek restaurant before it closed, but unfortunately the food arrived cold, so we didn’t eat it. We didn’t attempt the Mexican restaurant as it operated from the same venue. As the week went on, the buffet selection became increasingly limited, several bars were empty or closed, and even the children’s Coca-Cola dispensers had been switched off. Facilities and entertainment The most disappointing aspect was how quickly the hotel seemed to wind down during the final days. Maintenance staff were dismantling and putting away sun loungers around guests still using the pool. The on-site shop wasn’t being restocked and closed completely two days before our departure. Evening entertainment was extremely limited and not what we had expected from an all-inclusive hotel. We also experienced the water supply being switched off in our room on two occasions, including after we had paid for late checkout. On another occasion, during heavy rain, water was dripping from light fittings above the bar, which was concerning. Weather and location The weather wasn’t particularly kind to us, with rain for around half of our holiday. However, we made the best of it, taking regular walks into Faliraki and hiring a car to explore Rhodes Old Town. Both were enjoyable and gave us something different to do. Overall The children enjoyed the pools and snack bar, and we did make the most of our time away. However, the overall experience didn’t meet our expectations. I understand that late October is the end of the season, but if a hotel is still accepting bookings, guests should reasonably expect the advertised facilities and all-inclusive services to remain available throughout their stay. Sadly, it felt as though the hotel had already closed for the season before our holiday had actually finished. I would advise anyone considering booking here towards the end of October to check exactly which facilities and restaurants will still be operating during their stay.

The room was really nice especialy with the bows on the beds! The service was really nice and the rooms were really clean, not wven a bit of dirt.

After reading mixed reviews we were slightly hesitant as to what to expect but it was fine. It just depends what you want from a holiday but it's probably most suited to families with children as the place is full of them. The animation team do their best to keep everyone occupied during the day with darts, table tennis, water polo and volleyball most days except Wednesday when it's their day off. The evening entertainment started at about 8:45 with mini disco which the kids loved. Then it was presentation time for winners of the day's games followed by bingo. At 10:00 pm there was finally some adult entertainment which lasts an hour. With regard to food and drink you can help yourself to tea, coffee, hot chocolate and soft drinks throughout your stay. The alcoholic drinks at the bar are great particularly if for example you like straightforward spirit with mixer. The beer is also quite nice. The food is not to everyone's taste but they try very hard to please multiple nationalities. If you look around you can always find something. There are meat,chicken, fish and vegetable dishes served for lunch and dinner every day in the main restaurant and if pizza, burger sausage and chips are more your thing the snack bar is open most of day's until very late at night. We tried the two themed restaurants (one meze and the other mexican) but the a la carte was quite limited so not for us. The Meze restaurant is situated just outside the water park and the Mexican is out of the main reception turn right and it's on the left by the main road. The hotel room was serviced every day with clean towels and beds made. The public areas are kept lovely and clean. The sunbeds at the water park ( out of the main reception turn left) are in a poor state so if sun bathing is your thing the ones round the main pool are in much better condition but watch out for the extremely loud music when the animation team is on the scene. The hotel is in a great location for getting out and about. The bus stop is outside the rear entrance. For Rhodes turn right outside the hotel then cross the road and you'll see the bus stop F27 It costs 2.50 euros pp each way. For Lindos the stop is a few steps to the right outside the hotel. That costs 4.50 pp. We took a ride on the Little Train of Faliraki which took us to a traditional Greek village with a lovely church and an old house which they've preserved and is now a museum. You can catch the train outside the Epsilon hotel which is about a ten minute walk to the left of the hotel. We picked up a leaflet there and booked it on-line for 12 Euros each but you can also pay on the train

Great family experience again on the island of Rhodes, hotel at first wasn't a great experience we were places in a room at the very back of the grounds because our flight was delayed due to air traffic control problems, we arrived 26 hours late but to be fair to the hotel they moved us back in to our updated rooms and the rest of the holiday was fantastic. Everything about the hotel is great the only thing they could do better with is the evening entertainment. But other than that I would return to the hotel.