Gerakas Belvedere Hotel & Spa

Disappointing experience, far below what we expected from a 4-star “Luxury Suites” hotel We stayed at Gerakas Belvedere Luxury Suites from 24 to 31 August 2026, travelling as a family with our two daughters, aged 2 and 5. Unfortunately, our experience was very disappointing and, in our opinion, far below the standard we expected from a property advertised as a 4-star Luxury Suites hotel. The biggest issue was cleanliness. From the first days, the room was not properly cleaned: the floors were dirty, there was sand in the bed, and towels were initially not replaced. We reported these issues several times to reception, but even after our complaints, the cleaning remained inadequate throughout the stay. The balcony and bathroom sink remained dirty for the entire week. On top of that, the sink did not drain properly for a large part of our stay. We reported this problem several times as well, without it being properly resolved. The room was also infested with red ants, and the hairdryer was broken. These issues were also reported to reception. We were travelling with our two young daughters, who had to sleep on two sofas for the entire seven-night stay. We did not consider this an appropriate sleeping arrangement for two small children in a property of this category. Another major disappointment was the All Inclusive package. The selection of included products was very limited and, in our opinion, of poor quality. If you wanted something different, you had to purchase it separately from the hotel at surprisingly high prices. For example, a single ice lolly cost €4. Unfortunately, the poor organisation continued until our departure. The evening before checkout, we specifically asked reception to book a taxi for 6:00 AM. The receptionist wrote down our request, but the following morning we discovered that the note had been lost and the taxi had never been booked. Finally, at checkout we paid the accommodation/climate tax by card, but despite explicitly asking for it, we were not provided with a receipt for the tax payment. What disappointed us most was not one isolated problem, but the number of issues and the fact that many of them remained unresolved despite repeatedly reporting them to reception throughout the week. Vasilikos is a beautiful area and the property certainly has potential, but based on our experience, cleanliness, maintenance, the quality of the All Inclusive package and the overall organisation were nowhere near the standard we expected. Unfortunately, we cannot recommend this hotel.

Had a lovely 5 night stay at this hotel last week, extremely relaxing. Room comfortable, fantastic food and pool area and views. Took an afternoon boat trip organised by reception staff for us which was really enjoyable. All staff very friendly and helpful. Friday Greek night was lots of fun! Short walk to two beautiful beaches and restaurant at crossroads just up from hotel does delicious food too. If you are looking for lots of day and evening entertainment, this isn't for you. For us , a 5 night stay was just perfect.

I really struggle to understand the negative reviews of this hotel. From the reception staff, the restaurant manager Panos and staff to the pool bar, and cleaners, they couldn’t have been more helpful. The food was plentiful and something for everyone. The Greek night food was especially good. Our room had a stunning view and the location of the hotel although a bit remote was beautiful. Great value for money and when I had a knee problem at the beginning of my stay, the lady on reception got me some ice without hesitation. Perfect for families and couples.

Had a lovely weeks stay at this hotel last week in July. I travelled with my 2 daughters and 3 year old granddaughter. We had 2 rooms which were lovely, spacious and clean. They were cleaned every day and clean towels provided, although on a few days the rooms my daughters were in, towels were forgotten but new ones were given by reception without an issue. The hotel is situated in a very quiet area which we knew about when we booked. There were 2 beaches nearby within walking distance and a couple of supermarkets and tavernas which we went to a few times. There is also a turtle sanctuary nearby which we went to a couple of times, as my granddaughter loved it. This was free of charge. There was an ATM next to it if we needed cash. The staff in the hotel were all amazing. All very friendly. In particular one of the ladies in reception ( I didn’t get her name ) went out of her way to make sure we were ok. I had an issue with a booking in the spa which didn’t cause too much of her problem but she made sure it was sorted out. The restaurant manager was also very helpful. Always coming to the diners ensuring things were ok and welcoming new guests. One of my daughters has coeliac disease so cannot eat anything containing gluten. We mentioned this to him on our first day and he arranged for the chef to show her the foods that she could eat and was told to ask for him each meal time which she did. The chef also purchased gluten free bread and pasta and she just had to tell him when she would like these and he would serve them. I cant fault this service. The food itself was lovely all very fresh and different choices. Always lots of fruit and fresh salads. Always a fish, chicken, pasta options at lunch and dinner with a variety of vegetables and potatoes. The all inclusive drinks were typical of all inclusive packages but all ok. Plastic glasses around the pool to enable safety. At night the bar in the dining area was open for drinks which was up to 11pm for all inclusive but from 11 to 12 midnight you could buy drinks. There was entertainment a couple of nights which were singers and Greek dancers but the hotel only says there is limited entertainment anyway so this suited us as we had come to relax. There were snacks available around 330pm which usually consisted of sandwiches or pizza and there were also cakes and biscuits on the bar and in the reception area. I have stayed in other all inclusive hotels where ice cream and other snacks were available between breakfast and lunch and then lunch and dinner. This didn’t bother us and you could if you wanted buy food from the pool bar all day if you wanted more to eat. There was also a large indoor play area for children next to the pool. This had lots of toys and games for children and was also very cool as it was airconditioned. We found this great for my granddaughter to escape the sun for an hour and lots of comfortable seating for adults. The pool itself was lovely with a great childrens pool as well. The sunbeds however were often left unattended but had towels put down from early morning. I used to get to the pool around 8am and one morning there were no sunbeds available as every single one had towels on. Sometimes people didn’t get back to their “reserved” sunbed until late in the afternoon which was annoying. There was also another sunbathing area up steps by the pool which had bean bags on. It was quite a large area and I wonder whether the hotel could invest in a few more sunbeds and put them up there to ease the sunbed situation. Overall a lovely week, and would defi

Just got back from a relaxing holiday set in a quiet tranquil location and the negative reviews are totally unjustified and exaggerated. We stayed 11 nights with all inclusive and couldn't anything. As stated on the Jet2 website, the hotel is set in a quiet location but just a short walk to the local shops and a stunning beach. The local shops are about half a mile away in either direction, 15 minute walk max. The beach is less than a mile and about 20 min walk max. The hotel is clean and tidy in all areas and all the staff are extremely helpful and polite. Our room was spot on, clean and tidy with an amazing sea view. Housekeeping is carried out everyday, towels and bed linen are changed regularly. The restaurant is clean, plenty of tables free and staff work tirelessly. There is a wide variety of food and regularly kept topped up. The restaurant manager Panos is extremely polite and helpful, and works well with his staff to keep guests happy. The pool area is clean and tidy and we managed to get a sun lounger everyday. The pool was a little warm but not a problem, still enjoyed a dip everyday. Maybe there should be a few more sun beds but the biggest problem was selfish guest reserving beds with a towel early in the morning and then going out exploring for the day. This needs monitoring by staff to ensure sun beds are available for all. We spoke to the hotel manager (with a beard, forgot his name) most days who was polite and helpful and we had frequent chats with him. Restaurant manager Panos was polite and helpful and chatted with him. Another young lady, I think a manager lovely and friendly tho her English was limited. Reception and all staff were amazing. Overall we had a great relaxing time and will definitely return again hopefully later this year. Don’t listening to the previous negative comments, unjustified and people just finding petty things to complain about.