Plaza Pallas

Stayed beginning October. I’d give hotel a 5 out of 10. Lovely modern hotel clean well kept, but certain things let it down. One is Sambuca Bar that is build into hotel. Old run down bar that is noisy every night. Although we were pool facing ground floor we could still hear this every night. On one of the nights the bass from the music was loud . Kept us awake at 3.30am. When we told management. Not interested answer was some nights it can go in till. 7am. Basically not bothered that their guest get no rest, on their holiday . We had breakfast. That was the same thing every day, didn’t even have a banana when I asked for one. Wasps constant pest when you’re having breakfast . Now for the charges . Firstly you have to pay 14 euros for a towel to put on the sun loungers per week, if you don’t bring your own. Then there’s 6 euros per night for the air conditioning. Then when you leave they charge you to have a shower which is 5 euros each, stayed in many hotel never had to pay as a guest leaving the hotels always had a show available to use for free. As I said at the start of my review well kept hotel nice grounds but noisy, it’s on a strip between two main roads, so you can hear traffic most of the time. Would I go back , NO definitely not.

This is a beautiful hotel throughout, with wonderful facilities, such as the lovely pool with easy access either end with steps and a handrail, also plenty of comfortable sunbeds. Our room was exceptionally clean with a wonderful bathroom with walk in shower including rain shower, with hot water at all times, a lovely large bed sooo comfortable, mini fridge, tea & coffee making facilities, tv, and amazing air con the best we have ever had, also a balcony with comfortable chairs. They have a restaurant with a lovely breakfast, snacks throughout the day which you can have served at your sunbed and also serving dinner in the evening. The sambuca bar plays fantastic music for all ages in the evening and has comfortable seating inside and out. The owners of the hotel Spiros & katerina are wonderful hosts and can't do enough for you to make your time spent here perfect they always find time to speak to you. A big shout out to Anna & maria on reception who are so kind and friendly, this extends to all the staff throughout the hotel. We went twice this year and have already booked for next year, the hotel location is ideally situated, 5 minutes to the beach, and near to all the lovely restaurants and bars yet remaining quiet. Thank you to everyone at the plaza Pallas.

Having been to Tsilivi many times we have passed the Plaza Pallas on many occasions but until last week never stayed there seriously wish we had The place is knockout , we had a junior suite which was spotless and great perhaps a set of under counter drawers for storage would be nice Katerina, Spiros and the whole of the staff were out of this world a special shout out to Christina and Maria nothing was too much trouble for them and they delivered 5 star service with a genuine permanent smile 😃 Pool and surrounds, bar and restaurant are great, location if you like being in the middle of things is unbeatable surrounded by exceptional bars cafes and restaurants Can’t recommend the hotel too highly looking forward to next year

So having been to Tsilivi for past 15 years we do know resort very well, we have stayed in many different properties and all fine, did a last minute to Plaza Pallas and paid the upgrade to a Swim up (which is not a Swim up it is a plunge pool??) and I have never been so disappointed in all my years going to Tsilivi. Having read an earlier review about this room type and the person mentioned room 110 that had issues - I emailed ahead to hotel expressing my concerns about being allocated this room. Katerina came back and said not to worry all is fine it is just 1 persons opinion ! .... Well turns out the opinion is spot on. I am going to list a few Cons and they may seem petty but when you pay around £1500 -£2000 extra for a Suite with Swim up you expect it to be ok at least. Shower has no curtains or protection so water everywhere - need at least 3/4 towels on floor to not flood or slip. The aircon is in the middle room - no where near to the bedroom (seem like a makeshift wall has been erected so they can say separate rooms?) No plug sockets near dresser / mirror so had to dry hair in bathroom which is dangerous near water. Absolutely no storage for underwear or T-shirts - they only have a put together metal rack with a few hangers. Nowhere to dry swimwear or towels after being to pool or beach - no maiden or anything - soo all damp unless you hang on internal doors. Fridge doesn't cool water and pop came out Luke warm - Freezer bit didn't work at all. Scum around plunge pool edge. There are many other issues but I am not listing all - I want to get this out there so others don't fall for the ridiculous amount you pay for a basically a dirty pond ! Also on last day the lady who was on duty was terribly rude and made us feel very uncomfortable. Having worked in travel industry for 25 years I tend to do my research - but having been to Tsilivi for some many years - I assumed the hotel would be ok Lesson learnt and will go where I know is clean and value for money

Firstly the pros. The hotel was right in the middle of Tsilivi strip so the location was perfect. The staff at the hotel were lovely especially the waiting staff who always smiled, enquired about our day and were attentive to our needs. The pool area was a lovely area, well kept and without the need to fight for a sunbed(helped by the fact that they sell 3 large cabana beds at an extra cost (and extra costs were a bit of a theme at this hotel!!) Our room was big enough and equipped with a kettle and twin beds pushed together. The beds were comfortable and storage was just about ok. Now too the cons...and unfortunately for me they outweigh the pros. Aircon....the aircon was indeed lovely and cold, no issues with the actual unit but we paid €6 a night for the aircon so €66 for our stay(which in fairness we knew about before we booked) the issue is that you're only given 1 room card per however many people are staying in your room......now I realise that you're only given one card to stop people from leaving the aircon on in the room all day whilst your out but my argument is that you're paying extra for the privilege so should be able to leave it on whenever you want. Also don't think about using your own makeshift card to try and keep the aircon on as they must have a chip in their cards and their card is the only card that works. If you want to go out separate to the people that you're sharing a room with and ask for another card you'll be charged €20 on top of the already €6 per night! Showers.....I did not manage to have even ONE warm shower the whole of our stay(11 nights). The water was cold every night and that was without exception! The Half Board set up.......This was the biggest disappointment of the stay for me. On the night of our first dinner we were given a menu on a plastic card with a choice of 5 courses...amazing you'd think? Unfortunately not! The choices were soup of the day....a standing joke because soup of the day was actually soup of the season as it never changed our whole stay apart from the last night. It was chicken soup every night for 10 nights.....on the menu it says...soup of the day(ask your waiter) we asked and every night it was the same answer...my argument is that that then is not soup of the day! When we enquired why does it never change, we were told simply "It's the favourite" Also if you're a vegetarian then that's the soup option gone for you. You got a choice of hot or cold appetiser but the inconsistencies with the appetisers were bizarre....if you ordered cheese pie for example...sometimes they were hot...sometimes they were stone cold...sometimes you got 1...sometimes you got 2....a couple of times we even got 4 each. You got a choice of 3 different salads...nothing negative to say but some days the same salad varied in size and quality. There was a choice of maybe 14 mains....sounds reasonable I know but many of them were just the same meal but with a different meat so for instance Chicken Slouvaki was one meal...Pork Souvlaki was a different meal on the menu......Chicken Risotto was one meal but Mushroom Risotto was another so straight away thats 4 meals on the menu which are basically the same thing which means the choice of 14 different mains isn't really 14 different choices just a different variation. Once again the inconsistency was an issue because some days we'd order Chicken Slouvaki and be served skewered chicken, chips, pitta bread, salad and tsatziki other days just the skewered chicken and chips....never 2 days the same. Desert of the day was exactly the same as the soup in as much as it altered only twice the whole time we were there...it was Kadaif every night for 10 nights but on our last night we were offered a choice of brownie, cheesecake, kadaif, bizarre! The restaurant is owned by the hotel and it's got a separate Al A Carte menu and all that you're offered on your half board package(which wasn't cheap) was a measly 10% off voucher to eat Al A Carte. There was also no free complementary drink per meal and strangely enough no table water offered...I've never known this before. My advice is that if you are going to stay at the Plaza Pallas, stay only bed and breakfast as the half board menu is very monotonous and the inconsistency in size and quality from one day to another is tedious. The TV.......I know we were on holiday in Greece and don't get me wrong the tv might not be a thing for everybody but my husband and I like to doze off to the radio(even at home) but the Zeppelin radio station and most of their other tv stations just broke down everytime we tried to tune in....the signal was appalling. The Sambucca bar. Very loud music until 3am. I can sleep through an earthquake but it did on occasion affect my husbands ability to sleep and weirdly enough it was at it's very loudest from 1am til 3am. All in all, Tsilivi is a lovely bustling resort and I would return but for the reasons outlined I would not return to the Plaza Pallas. It wasn't horrendous by any means but it wasn't great either.