SplashWorld Aqua Bay

From the moment we arrived, a bit later than expected and were taken to eat before even signing in the staff here make a holiday all about you. The food at this hotel is delicious, the cocktails are all made individually, no premixed sweet liquid here. The towels in the rooms are changed twice a day, the pool towels are changed as often as you like. Lots of little pools around the hotel as the main pool and entertainment is at the water park that's just a short walk away. This means that you are not disturbed by any noise. The whole place is so clean with staff constantly wiping tables and general housekeeping, this means not many ants and other insects. We did have some issues with lighting in our room that couldn't be resolved and this is a reflection on higher staff than the crew at the hotel that needs to be addressed. Overall we enjoyed our time here and wished we had booked a longer stay.

Coeliac disease - the only reason I have scored a 3 rather than 4. Currently staying here for 2 weeks and they are clueless when it comes to coeliac disease and cross contamination. They said they can make gluten free pancakes and they do it on a separate hob to what they do the usual pancakes on but when it came to the chocolate spread I was told that the chocolate spread that was labelled as having gluten in it was gluten free and told my son to try it . She went to check and said yes it’s gluten free and bought out a bowl of it for my son which he was about to tuck into so I said can I see the ingredients … I translated it and the first thing that comes up WHEAT ! No - not gluten free . I had also messaged the hotel in advance asking if they have gluten free chocolate spread to which they said yes so I asked if they are able to get some in (other hotels I have stayed at have done this ) and it was a flat NO! - not helpful . Even the ketchup also states it has been in a facility that produces wheat. They do make pizza and pasta on request but everything else has to be out of the buffet which does have labels on so I have been selecting things from the back with my own fork to reduce the risk of cross contamination . Obviously food is a massive thing when you have coeliac disease and you have to be very careful. I have been to hotels that are a lot better in this department to be honest so although you would manage and find things to eat I wouldn’t recommend it for someone with coeliac disease when your spending all that money to be all inclusive- we have had to go out and buy our own supplies . They also have gluten free bread but no gluten free toaster available.

We are currently staying here but are somewhat disappointed. I will write my honest review after the holiday finishes. Let's see if we are moved? Rather than a view of the main road, bins that smell and staff gatherings with constant talking shouting

Wonderful holiday, cannot wait for a return visit. Staff went above and beyond, especially Aria at the pool bar and the main man at the Helios bar, they all knew our favourite tipple well. Room was beautiful (227), so quiet with a huge bathroom and great to have the doors closing off the two bedroom areas. Food was fab, plenty of choice and great to have snack options between main meals if needed, and the ice cream! No sunbed wars all week, amazing! Waterpark was brill, clean and staff were fab. Everything was close by and shops, restaurants and beach a 10/15 minute walk. Hope to bring the whole family next year. Best family holiday I've had. Thank you!

We were lucky to be placed at the ground level next to the main pool. A stone throw away from the restaurant and pool bar. There’s a “stair gate” on the sliding door towards the pool this helped with our eager 4 year old. Had our own small garden with sunbeds. The hotel was busy but you didn’t notice, the water park main pool was busy but the the queue for slides and the kids area wasn’t busy. Location is just on the outside of the main area, a good 15 minute walk but there’s a few good bars towards the beach if you cut through the aqua suites area. Staff are amazing and helpful, hotel is clean and tidy. Food is a decent standard, you’re able to book the garden restaurant in the water park. The à la carte is an option too. Water park is a great being part of all inclusive, so you don’t feel the need to spend all day. We just went for a few hours here and there. Would book this hotel again. No issues at all