Playa Park Zensation

Just home from a week at Playa Park. Can't recommend it highly enough. Staff are amazing and work very hard, room was massive with a lovely pool view and very clean. The whole range of staff from reception team to restaurant staff and cleaners were excellent and couldn't do enough to ensure you had a good stay. Stayed in the Zensation building which had access to the rooftop infinity pool which was just something else with the most wonderful views of Corralejo and Lanzarote. Ate breakfast and dinner in the hotel and both were very nice with lots of options available. Nice 15 minute walk into town so just perfect but also has shops, restaurants and bars just around the corner. Thanks again Playa Park, we will see you next year for a 3rd visit!

Simply a fantastic hotel, very clean and comfortable rooms, very attentive staff (George and the animation team go above and beyond) exceptional variety of quality food and drink. Thank you to all the team at Playa Park.

Great hotel family friendly Lovely clean pools and surrounding areas. Food and drink great. Found the whole team brilliant they work so hard to keep it all nice and clean. Events George and team lovely kept the family entertained all week in the sun. Games fun and laughs by the pool most days. Spa was nice and welcomed and massages good. Can’t fault. Thank you all so much for a fantastic holiday. We’re be back.

We had a great time there. Very clean. Very friendly staffs. Good location. Good food. Highly recommended!

We booked this hotel via Thomas Cook with the All inc option chosen. We arrived on the Saturday morning and were given a supposedly non smoking room on the reception floor. First issue was that a significant amount of smoke was allowed to billow into our balcony and by extension our room - not very pleasant for non smokers. Secondly, we had seen at least one waitress use the same cloth to wipe up spills on the restaurant floor to wipe the tables down. Allergen notes (I'm intolerant to wheat) were contradictory between the computer screen in the lobby and what was shown in the restaurant. Thirdly, I started to feel unwell on the Sunday lunchtime and by 5/6pm I was violently ill with vomiting and diarrhea. The only food I had consumed since the friday night was that at the hotel. My partner was not affected in anyway and she had eaten different dishes. This was categorically NOT a symptom of my wheat intolerance. I will also add that my partner discovered that at least one piece of pork chop she was eating several days after was also pink and undercooked inside. When I finally recovered on Monday morning I felt I needed to warn hotel management about the issues with hygiene standards, allergen mislabelling and that I believed this to be food poisoning (after suffering from it several times beforehand) so they could do a thorough check and clean. I was then taken into the managers office, asked "are you a doctor? A scientist? No? Then you can't be sure what it is" and told that "a lot of English people make allegations", given a history of covid (!?!) and told that it was norovirus. It was made abundantly clear to me that not only did Management believe I was lying about the cause but this was BECAUSE I WAS ENGLISH. I was then told they could upgrade us to have free use of the infinity pool (NOT included in the all inc) as well as the other restaurant. That they could sort out a doctors appointment etc. I decided against all of this as I did not want to waste anymore of my time sat in waiting rooms (where nothint can be done for food poisoning) and nor did I wish to give management the satisfaction that I was out to "claim" damages from them! So no, I am not seeking to claim money from this place but I am warning anyone with ANY food allergy or aversion to poor food hygiene standards to stay clear!