SBH Costa Calma Palace

Currently there! Staff are very very rude! If you are English - stay away! Only been here for a day but first impressions assist with making a good impression. Rude on arrival - like I’m expected to find my room by chance! Got here late last night and when checking in had to wait whilst nobody there! Then on check in given a card for dinning on floor 0 no other instructions! I got told my room was located down on the right from reception and floor 1? No assistance with guidance nor help with baggage- walked down and ended on a balcony with chairs and tables and dead end. Returned and he got quite shirty with me! Got to my room dropped of bags but could not find the dinning room therefore had a bag of crisps from my flight bag! The doors on floor 0 were locked where I am staying! Asked another person(German) in the morning on how to get to the dinning room! He was lovely and took me there! Breakfast - showed my card - got told I’m on a certain table for dinning that evening???? I’m a solo traveller so when returning to the table to get fruit the table hand had cleared all my table and disposed my card - did not want to create a scene so got on with it and thought - just a piece of card paper! On return to get my evening meal could not get past cardboard control! I’ve got problems walking but he sent me back to go to reception on floor 4 to get another cardboard pass - by in which time my leg is aching loads and nearing my time allocated slot for dinning! Got back down then he started taking me to a table far away from the buffet - hence loads of empty tables along the way so I said I’m not complaining but need somewhere near the buffet due to my leg! Limping terrible so if carrying a plate it would be like it’s like a knockout to see how much is left on my plate at the end! He got shirty then made a point of splitting up a table and sat me next to the kitchen porter point! At this point felt near to tears! Got my salad because vegetarian and awaited 10minutes for a waiter to ask about a drink!!!! Then I’m the only person in the dinning room so asked to pay for my drink. He returned with a piece of a half written bill and asked me me to signature- room number blah blah in terrible English and when asking where got shirty and said he had no time for it due to the football!!! Lovely location - room ok and spacious right next to the beach but that it’s!!

loved the location and stunning foyer. Food was great and really enjoyed the week until the last day. We were spoken to very rudely in the dining room by a waitress, who questioned our right to be there and in front of other customers. After 2 e mails to the management , I have not even received and acknowledgment or an apology. This to me is common courtesy. I had no intention of putting this onto Trip Advisor, but feel I am being ignored. Such a shame after a lovely week.

There is a lot to like about this place but also, unfortunately, a lot to beware of, some of it in the "health and safety category." When it was first opened I am sure it was all glitz and glamour but now it suffers badly through lack of investment by the owners. PROS - prime position overlooking a white sandy beach and frontline to the ocean - for the money, very good food with lots of variety and cooked in front of you - comfortable beds - large, glamourous pool area with plenty of space for sunloungers - hard working and genrally responsive staff trying to do the best for guests CONS - outside walkway from reception to rooms with absolutely no night lighting. Imagine navigating this 4 floors above ground with no protection. - Poor lift maintenance. A piece of metal pipe approx one metre long fell on my daughter in the lift - we used the stairs after that! - Faulty room air conditioning which broke down twice in four days. - Frayed webbing on some sunloungers making them unusable. - The marble vanity in the Ladies on the main entrance floor held together with three very large vices. In my view, These are not small issues. It is a great pity that under-investment has left such a beautiful building in such a sad state.

Fabulous hotel! Rooms were very spacious with sunbeds on the balcony. Lovely and clean (room staff were amazing). Food was incredible, huge amount of choice every day - if you couldn't find something to eat then that's a reflection on you as a person! The waiters all worked incredibly hard every meal time and were a pleasure to be around, always working with a smile and so helpful. The restaurant staff/chefs were also friendly and chatty. The pool temperatures were a little cold but very clean, always plenty of sunbeds to choose from. My only small criticism was the beach was inaccessible for anyone with limited mobility. Also, there didnt seen to be many excursions with pick up from the hotel. That said, I would definitely recommend this hotel for a relaxation holiday. Would 💯% return.

I am currently staying at this hotel. Everything seems nice until we came to dinner our 1st evening. We were greeted by a very aggressive member of staff. He came right up into my face yelling about hotel protocol. He was so close his spit was landing on my face. As a woman travelling alone with my child, I found a man approaching me in this way frightening. I had literally just walked through the door of the restaurant not said a word and he started yelling. My crime? I was not holding in my hand a card. Apparently reception should have given me the card at check in but had not. I am sure there will be lots of other things about the hotel we will enjoy. But this aggressive man has soured my opinion of the hotel.