Hotel Cristina by Tigotan Las Palmas - Adults Only

This is a solid 4 + star hotel in a 5 star location. Check in was straightforward and we enjoyed the glass of cava while we waited for the process to be completed. We paid extra for a beach view room which was well worth the extra payment. The room itself was fine - Nespresso machine was a nice touch although we needed to buy additional capsules once the four provided had been used. Wet room was ok. Balcony was excellent, overlooking both beach and pool. The corridor carpet outside the room had seen better days but a minor point. Breakfast was great - very effective queue management and the breakfast choices were great. The pool area was also good with plenty of loungers available. The sun doesn’t hit the area until 1pm or so but again that’s not a great issues. The location was fantastic. While it is a fair walk into the old town - about 70/80 minutes there is a great bus service. The beach is beautiful and the promenade appeared very safe and a hive of activity. This is an area used by local people and is not a resort strip - which I enjoyed. Great walks in both directions along the front. The hotel seemed to be the best on the beachfront. The hotel is also about a five minute walk from the Port market which offers lots of local food and wine options - we ate hear several times, and would go again. We also ate at Rincon de Triana which was excellent. Overall I would recommend the hotel and give a shout out to the great staff.

Nice hotel with a beautiful view. Good breakfast and food in the restaurant. The people working here was nice and gave good service. Downparts was that the bar in the reception was closed and the pool area was a bit small.

Very good perfect. Alejandro from reception is amazing wonderful perfect beautiful. Everything was ok

Everything is very good and perfect stay. The staff is very good too everything is good. The food is very good perfect

We stayed 1 week, in a Junior Suite. First of all, a lot of nice people working at Cristina. Location is also great. Hotel Cristina claims to have 5 stars, and that is why we chose it. We are also aware that Spain may have another star-system than other countries. Anyhow we are used to 5 star hotels like Can Bordoy in Palma, and Fariones on Lanzarote. Cristina by Tigotan is nothing like this. The requirements for 5 star hotels, which Cristina does not have: - Room with air conditioning and heating (This was shut down) - In-room amenities like free Wi-Fi (Wi-Fi is very bad, we had to use regular cellular network to read the news - Minibar in the room For breakfast, is it good for the logistics for cleaning the tables to have a dishes station in the middle of the restaurant, but what a noise it makes when sorting all the plates and cutlery!! This should be in an enclosed room with walls, and not open as it is, in the middle of the restaurant. At arrival, they offered "champagne" as a welcome drink. We replied that "Yes, a glas of Cava would be great", where again the staff replied with champagne. I doubt it very much that this was champagne, quite sure it was Cava, please correct me if I am wrong. And Cava would be nice, but don`t present it as champagne. I would expect from a "5 star" hotel to know the difference. Shower amenities: Why locate the soap 165 cm above the floor? This is at eye height for most people, not hand height. Very un-ergonomic location. Door to the fridge in the locker in the room: The fridge was empty, and therefore no minibar in the room. Fridge door opened wrong way, so almost impossible to get in there. Why not turn around the hinge of the fridge-door? It takes 4 minutes with a screwdriver, and would make it so much better. Also note that the bed in Junior Suite is Twin Bed, and no King size- therefore very little Romantic room. And that there are many years since last refurbishment of the Junior Suites. Therefore, from the 5 stars I deduct one star for each of the missing requirements, plus one more for not being honest regarding these missing requirements.