Jardin del Atlantico

This is the second time staying here in September. We thought the hotel was ok for the money. Simple. Nice Pools. This year we upgraded our room. The main difference was a walk in shower and a stand up fan for cooling. The fan was rubbish. The shower water ran into the corridor if you didn’t put a towel down to stop it. The sofa bed in the lounge was just just to sit on and it was so uncomfortable. It was so soft it looked like it needed replacing. The sponge type material was flattened from over use I guess. The room was tidy and clean. Cleaning isn’t done on a Thursday or Sunday to remember to keep your towels or bring an extra one. The 3 pools are ok but you’re not allowed to bring anything into them like floats or balls. The all inclusive package was ok until we ran into an issue at checkout. We had to check out at 11am but weren’t going to be picked up by Tui until 7pm. As we didn’t get to use any all inclusive on the first day due to flight times last year they let us keep our bands. This year they cut them off and said it’s hotel policy. We found this poor. So you only get 5 full days of all inclusive not 7! This let us down and really put us off checking in on this type of flight again with Tui. Their customer service was poor when I told them. They said it’s upto the hotel. Feel a bit ripped off with the all inclusive package days pair for.

READ THE REVIEWS, and most are right. Location is good BUT depending on where your bedroom is IE front of the hotel, then you get all the noise from all the bars, Irish bars, live karaoke entertainment, restaurants, etc., until early morning- 2 a.m., 4 a.m.- so not much sleep. The bedrooms have rock-hard 2 single beds, like lying on a mortuary slab. Restless back pain, pain in legs and NO AIR CONDITIONING. Didn't sleep at all; slept around the pool most times . Bedrooms don't have big windows; there are very small, long, narrow windows at the top of the room. To me, it seems like a prison cell. DIDN'T LIKE THIS AT ALL. No natural light in the bedroom; dark and dismal. All bedrooms face east and onto a veranda. The room we was lucky our room was at the back our lounge overlooking the main pool, which was good . It was very warm so we needed a shower every day. The towels were changed twice in 7 days, and we had to ask for this to be done room was cleaned maybe 3 times They didn't bother changing the towels , and the bed sheets were changed once. Not good at all. We were all-inclusive. Restaurant plates, bowls, cups, mugs, and glasses were chipped, and most of them were wet as well. FOOD was ok the first 2 or 3 days then it seemed to change. On the Monday evening meal, the choice was not great; this was like this for 2 to 3 days, then it picked up again. But there was choice, and most of the food was cooked fresh, tasted nice and was hot. Breakfast good, Lunch good, BETER THAN THE EVENING. SOMETIMES plenty of fresh fruit and salads. The staff was ok most of them I could be picky, but it is what it is . The pools were nice two quiet one in the middle of the hotel the one at the back was nice but the children's pool was good. NOTHING ELSE FOR THE CHILDREN NO CLUBS,NO ENTERTAINMENT FOR CHILDREN. Not that much outside for children,aswell. No entertainment staff I didn't see any, and don't forget the ROBO COP the security that patrols the hotel. SLIGHTLY INTIMIDATING BUT FOUND THEM OK /. There were some acts on most nights, but mostly for adults. And they was ok except for a drag artist Which I most say I could of done better for tweenty minutes part of is act was prending to be dolly huge boobs which where balls that he took out and then poeple had to try to throw the balls into his/ Her top and bra this was not entertaiment to me. The best thing was the weather and the good entertainment in the bars. I DIDN'T EXPECT MUCH, AND THAT'S WHAT WE GOT

Good points. Location is great. 10 mins walk to the beach , the main square with the Masapalomas letters and Yumbo centre. Rooms are functional and clean. Lots of bars within a 30 second walk and shops too. Bad points. No air con. Heat in Gran Canaria will keep most people awake at night. I made a mistake by booking this one as it happens as I always book rooms with air con. Our room was on the front which meant the music from over the road started at 9pm and didn’t stop till 4am. We knew about this though so it wasn’t a surprise and is probably why the hotel is so cheap. I imagine it puts a lot of off. It is really loud but if there was air con I’d put up with it and go back. If you’re on a tight budget and don’t mind no air con then you’ll be ok. However, if you need a good nights sleep and it being to hot and noisy, then I’d swerve this hotel.