Riu Palace Oasis

The hotel is about 20 minutes drive from the airport in a taxi. It would take a lot longer if you are using a tour operator transfer coach. This is a big hotel with 415 bedroom accommodating upwards of 900 guests. It was full when we were there in October but it did not seem overcrowded. Checking in was really very simple and stream lined. Accommodation generally consists of typical hotel room with en suite facilities. The bathroom is large enough with a shower but no bath. There is lots of hot water and plenty of towels. Towels are replaced everyday. Lighting in the bathroom is the best I have ever seen in a hotel bathroom anywhere. The bathroom also has a dim light, which switched on automatically if you used the bathroom in the middle of the night. This avoided groping around in the dark to find a light switch. The bed comprised two twin beds close together and is very comfortable. The bedroom has lots of space to store clothing and suitcases. There is a seating area in the bedroom with a sofa and a television offering a choice of international language channels. The balcony, which has two recliner chairs and a small table, overlooks the garden and one of the swimming pools. You also see the sea in the distance. There is a free of charge safe for valuables. The WiFi is the best I have ever experienced in a hotel and is free to use. The bedroom lighting was adequate but not good enough to read a book at night. A refrigerator mini bar with drinks at reasonable prices is available. The supply of bottled water in the bedroom is complementary. There is a kettle with frequently replenished tea and coffee supplies. Hotel is spotlessly clean everywhere. Staff all friendly polite and efficient. There are three swimming pools with lots of sun loungers. Some over zealous guests still acting like selfish morons bag sun loungers at the crack of dawn. There are plenty of sun loungers to not require his tactic. The garden has an amazing collection of Palms that gives the hotel its Oasis feel and name. The gardens are a delight and very well kept. The hotel is right on the seafront with direct access to the promenade. The promenade is flat and easy to walk in both directions. There is a choice of Restaurants available with varied food choices. We used the Promenade Buffet Restaurant for both Breakfast and our Evening Meal. The Restaurant has seating both inside and out. The restaurant, which offers a wide choice of meals with something to suit everyone in our family. The quality of the food is outstanding. There is strict dress code, which is adhered to for guests using the indoor section of the Restaurant that provides guests with an excuse to dress-up for the evening. Evening entertainment varied. Some acts were star quality and some were a bit amateurish. This hotel suits adults. It had little to keep teenagers occupied. I think it is fair to say that my teenage granddaughter was a bit bored. I thoroughly enjoyed my stay here and have no hesitation to recommend Riu Palace Oasis to others but not with children.

We stayed here on the 2nd floor in the middle of October. First floor gets a lot of foot traffic in the morning, so I would avoid staying there. Pools were warm enough to swim, and it was easy to get a chair. Rooms were clean and large, with a large balcony. Great water pressure in showers, and AC is strong. Walls are thin, however, and heavy doors slam loudly when people start coming out in the morning. Very large breakfast buffet, with decent food, but busy, since it is a large chain hotel. Small private parking lot, for about 20 cars. There is another 20 or so spaces in front of hotel, but those are public and are always full during the day. However, the public lot empties out by nighttime, and when we would come back from dinner around 1030pm, spots were available. Access to the beach available, but the beach is public.

2nd visit to the oasis and just as good as are 1st visit probably better, staff fantastic, rooms immaculate. We had a garden room over the swim up pools same area as last year loved it. pool areas are great we used the small pool bye the gym nice and quiet. Food was great and a big choice.Food and drinks were very reasonable around the pool area. The location is perfect right by the sand dunes and lighthouse. It feels like there’s a lot more staff than last year. I loved using the gym in the morning, would be nice if there was a rowing machine, a skierg machine and some heavier dumb bells and kettle bells but that’s just me being fussy. I know the hotel had a total reverb in 2018 , but still looks as thou it was done recently.

Excellent hotel, but our final experience was not five-star We have just finished our stay at the Riu Palace Oasis and overall it is a very good hotel. The location near Maspalomas lighthouse, beach and promenade is excellent, although another entrance nearer the lighthouse would make a big difference. The hotel and grounds are immaculate, the pools are lovely and peaceful, and the staff have been excellent throughout — friendly, professional and helpful. The absolute standout, however, is the food. The quality and choice are outstanding and probably amongst the best we have experienced in a hotel. We had planned to eat out several evenings but genuinely didn’t see the point. It is a very quiet hotel. My wife and I are 58 and sometimes felt like we were amongst the youngest guests! That’s not necessarily a criticism — if you want peace and relaxation, it’s ideal. If you want a lively atmosphere and lots of entertainment, it probably isn’t for you. Drinks are also reasonably priced for a five-star hotel, and the ABBA tribute was excellent. Unfortunately, our experience on the final day seriously took the shine off an otherwise excellent stay. Checkout was 12 noon and our airport transfer wasn’t until 6:30pm. We asked about keeping the room and were offered it at €20 per hour, but only until 3pm. Paying €60 and then still having to sit around for another three and a half hours made little sense. We then asked for something very simple: could we have access to a room for just half an hour later in the day to shower and change before travelling home? The answer was no. Instead, we were directed to the gym changing room, where there was one shower. I had to wait for two gentlemen ahead of me, and the changing area was extremely hot. This is where I think a hotel claiming five-star standards should do considerably better. I completely understand that rooms need to be prepared for arriving guests. But a five-star hotel should have proper courtesy facilities for departing guests with evening flights. A dedicated room bookable for 20–30 minutes would solve the problem completely. We’ve travelled abroad for around 20 years and I genuinely can’t remember the last time we had to end a holiday like this — including at hotels that weren’t five-star. That’s particularly frustrating because everything was dealt with politely and with a smile, but good five-star service should be about finding a solution, not simply saying no politely. Would we recommend the hotel? Yes. The food, cleanliness, grounds and staff are excellent. But unfortunately, the final few hours matter. After a very enjoyable holiday, our last experience was sitting in reception waiting for a 6:30pm transfer after getting ready in a hot gym changing room. For a hotel of this standard, that simply isn’t good enough and needs addressing.

3rd time at this hotel and still love it, however there are a few things that still niggle me. Firstly for a 5* hotel, I really do think that free water should be available around the hotel as well at at dinner. Free water is provided at breakfast. This is not the first time I have mentioned this and considering the temperature this year reached in the late 30s early 40s, I think this would be a great touch for guests. Ive also noticed that the balconies do not have any outside lights. I think this needs to be considered for night time as sometimes after the entertainment its nice to chill out on your balcony with a drink or book etc but you cannot see anything and having the balcony door open stops the AC. Although there is a free ice machine within the hotel which is at times a god send, I did find that some of the days when I went to get ice, it was not working or only a little ice came out. I dont know if the machine was re filling etc but maybe another ice machine wouldn't go a miss. I really do think that this hotel may also benefit from an on site little shop. There is a boutique shop thats only open at certain times and I have never really seen anyone in there, but I mean a little grocery shop that sells water snacks etc, there are shops really close by but wouldn't go a miss having a small onsite one with monies going back into the hotel. Finally, although this hotel only caters for a bed and breakfast and half board basis, I think riu should consider adding all inclusive as an option. With the amount of guests at this hotel, I really think that they would benefit from this. As its such a great hotel I still think people would pay the extra and still come. I know we would. As I said, this was our 3rd time and although there are a few niggles which are really no major issues, we still love this hotel. The food is good and plentiful, food and the drinks are reasonably priced, the hotel and grounds are clean and tidy, the rooms are spacious, beds comfy, water pressure in shower is good, free pool towels to use, close to the beach shops another restaurants. Entertainment is good and noise levels at night after the entertainment has finished is slim to none - you hear the odd room door closing. We have stayed both car park and garden view and have never had a bad night sleep due to noise. The staff at the hotel are outstanding. From the moment you arrive, the conceirge, the reception staff , the waiters and waitresses, the cleaning and maintenance staff, they really make the hotel. All helpful polite and friendly. It was Raul in particular this year stood out for us. He was kind helpful attentive and friendly. If you are looking for a relaxing week or so away to rest relax and re charge with a little bit of entertainment then this is the hotel for you. So to all at this hotel, thankyou again and please keep up the great work and service that you provide and we shall see you soon.