Riu Vistamar

I am so disappointed. I came here a few years ago and it was amazing, this time round not so. I wanted to celebrate my birthday, which ended up me being very sick. Food was standard, sometimes not cooked thoroughly, i was very ill for the first few days amazing pharmacy up the hill i might add. I will never be returning which is sad i really did enjoy this first time round. The staff were rude not helpful at all, entertainment not updated in two years still doing the same acts. I was part of the Riu group and have now deactivated this account. I am not one for complaining this hotel and the standards have gone down so bad. Please rate this 3 star at most. I would rate 2

Booked this hotel through a TUI package. Chosen as it is a RIU Hotel, having stayed in a few now I have found the facility of a constant good standard. Although not arriving till around 2230 quickly dealt with a t reception and advised that as the Restaurant had closed at 2200 (delayed by an hour flight from BHX due to operational reasons) snacks were available in the 24hour Sports Bar. The layout of the hotel does take a little to get used to with the Reception and pools all above 7o floor and the rooms below 5o. All the rooms have sea views and have what you would expect within for a four star hotel. Meals were varied and I found to be generally hot, Restaurant staff and indeed all the bar staff were attentive and pleasant, don't really recall waiting much at all to be served. At my visit at the end of August the hotel seemed at full capacity, there is the usual dawn raids by some visitors to reserve sunbeds around the two pools, and indeed I observed many had nobody in attendance for hours. All things considered it is a Hotel I would return to, nothing I could find to fault it.

We got back Friday early hours from here It was lovely place the views are literally amazing and at night all lit up is even more amazing As a family we did like it it was a mixed holiday for us The steps are real anything from floor 9 up is steps and if you don’t want to wait for the lifts we were level 2 so it was a long way down (you CAN wait for lifts though ) and there’s a disabled lift to get you to first pool The atmosphere was okay ,the team got you involved but we found thete wasn’t too much going on till later in afternoon The evening entertainment I agree isn’t great but they do bingo at 10:15ish pm whoch is on your phone Can change your towels whenever Room was clean and had the basics of what you needed Staff are mainly friendly thete we’re like everywhere some that didn’t even look at you We went to the beach on the free shuttle but walked back and my godness it was VERY steep if you go wait for the bus 🤣 Food was plentiful and mixed when we were there I’m fussy but always found something The bug went through 3 out for 4 of us so it’s very real hit me the second day of being there. Booking into the different restaurants was hard and we never got to do it but wasn’t worried just thought I’d let you know be early in booking if you want to go to them Drinks were good and again could get bottled water from the sports bar I would prefer music round the pools seems a little too quiet but everyone is different Again size of the pools are small compared to how many rooms there are in the hotel Also we found the hotel shower towels tiny so I would take your own if you can we not small people but also not massive people (size14) (men’s medium)and it didn’t go round me or husband Nothing major happened other than sickness for us I think we’ve personally been to more entertaining hotels so for usas a family we wouldn’t return feel like there’s something missing with the entertainment for the kids in evening and generally atmosphere around. The hotel was probably too quiet for us For couple ect could be much better for you

We’ve stayed in Riu hotels in the past and do feel the standard have dropped considerably, On arrival the reception staff were most welcoming, friendly and most helpful. We were given our room details and set off to find it dragging our cases (no bell boy here) The room was spacious with a balcony looking out to sea with a terrific view. The room was kept spotless throughout our stay. We entered the dining room, found a table and a waitress offered us water, which we accepted and asked could we have wine …her reply was…..you fetch that from over there ….. and that was the same procedure every day, we NEVER saw a waiter or waitress, any drink you wanted you fetched yourself apart from water !!!! The food was displayed invitingly but were more or less the same offered each day, We attended tow ‘speciality’ restaurants but they were both ‘self service’ and basically the same food you could eat in the ‘normal’ restaurant . The drinks weren’t always “original” and the cocktails were actually made in a machine, poured into normal glasses (sometimes plastic) and didn’t look or taste particularly real !!!! I definitely wouldn’t recommend the hotel to anyone who can’t cope with steps as the pools are on three levels with quite a few steps to each and surprisingly the children’s oook is right at the top !!!! Wherever we’ve stayed we have always had waiters who deliver drinks to your seat in whichever bar you are, we’ve always had chance to speak and laugh with them and tip them for their service so we found this hotel quite distanced and lacking in friendliness. We had 7 days in the sunshine but wouldn’t return or recommend this hotel .

Tui rep called kate was ignorant,rude and condescending when we tried to address the fact that we have found green mould in all of the salt and peppers on the tables in the restaurant, the mould inside of all the coffee cansiters they serve at breakfast, aside it also being cold, and the fact that all of us have been vomiting and have diarrhea. She spoke to my partner like he was something she had trodden in. Told us we had to stay in our rooms and they would get the in house dr to come out to us.... 2 days on we are still waiting. This is aside the air con not working, the toilet in our room constantly flushing keeping us awake at night, and the lights all going out and all corridoors being pitch black which is a trip hazzard. We witnessed kate the English tui rep speak to several guests at the welcome meeting like sommet she had trodden in,it appears unless you are booking trips through them and singing their praises they seem to dismiss you and try to shut you down, very 'woke' attitude, and minus empathy. We have stayed at the riu vistamar loads over the past 14 years, and WE WILL NEVER RETURN HERE AGAIN! Our holiday is ruined, myself partner and daughter are extremely unwell atm and the rep and recepetion have just dismissed us and tried to shut us down. We ARE NOT THE ONLY ONES POORLY AT THIS HOTEL RIGHT NOW, SO FAR I PERSONALLY SPOKEN TO 7 DIFF FAMILYS WHOM ARE ALL IN THE SAME PREDICAMENT AS US. Aside several guests having to change their rooms because of ant nests! There is mould growing in all drinks machines, salt and peppers and we have photographic evidence, aside video evidence which kate and the reception staff wouldnt even look at, cutlery is filthy aswell as the drinking cups etc you have to wash them yourself before use. Partners just been for some water and come back the room and told me it looks like they may be panicking now as someone is finally cleaning the drinks machines near the pool and he witnessed and also took pics which are attached here in this review of the black gloop and mould being wiped from the nozzles where drinks come out etc.