Suitehotel Playa del Inglés - Adult Only

HL Suites is a central hotel in PDI, it was close to kasbah centre with bars, restaurants and shops (although very run down) and easy access to the beach when you find the lift, otherwise it’s down steps, reception would ring taxi which arrived promptly and had a set rate so there was no getting ripped off. The hotel itself was immaculately clean, staff were lovely, rooms were a good size, cleaned and towels changed everyday. Food in restaurant was varied, with show cooking and a bbq on certain nights, drinks were plentiful with a good choice. Sunset bar definitely worth a visit. Now for the negatives the air conditioning in the room works in a fashion but wasn’t very good, so you might need a fan. The worst experience of my holiday was getting stuck in the lift, 3 of us got in the lift from the restaurant, on the next floor we were joined by another 2 people, there was no alarm to say it was overweight and the engraved sign said 6 people, pressed button for 9th floor it started moving then stopped, moved slightly then stopped again, I don’t remember much after this as I am claustrophobic. Eventually they opened the lift and we were stuck between floors, I have limited mobility so struggled to get out, afterwards we found out others had also been stuck in other lifts as well throughout the holiday, there was no apology or explanation given. I don’t think we will be returning to this hotel after such a traumatic experience.

Brill hotel, love the roof terrace. Danny’s music quiz for good fun and champagne!!

First time in this hotel, found it to be excellent. Every staff member we came across we found to be friendly and informative. Rooms were very clean, as were the pools and the excellent rooftop bar. Restaurants served great food. Will definitely return

Great hotel. Good food and drinks

We have just stayed for 11 days at this hotel. Overall we had a good stay. The room was very clean and spacious. The room was cleaned everyday and towels changed if left on the floor to change. The air con was questionable, the lowest the room got to was 24.6°c according to the thermostat and never reached 20°c which we had set it to. Food wise the choices get very repetitive. There is nothing wrong with the food it’s just quite bland, Indian night, Chinese night the food had no spice so was disappointing. The pools were all very good and you could get a sunbed with parasol at any time of the day, even at the sunset roof terrace. All the staff at the hotel were lovely with the exception of the man who looks after the towels for the pool. Our first week the regular man was off so we changed the towels ever day no problem. Came to change them on the 7th day and was told quite rudely that we couldn’t change the towels and had to keep them for a week! After this I watched every morning and he was happily changing towels for everyone. I checked with other hotel guests, and they were told you could change them every other day - so why was I lied to???? I double checked with the reception staff and they told me towels could be changed every other day and he gets precious about the towels – so be warned!! The roof terrace was nice during the day and early evening with wonderful views of the beach and local area, but the astro turf gets very hot and burns your feet easily. Evenings were very quiet in the hotel and the lovely bar in the lobby is only open from 9 – 11 every evening with a singer on each night. There are loads of restaurants/ places to eat in the local area the hotel location is great. We used the spa a couple of times during our stay. A great feature not being fully utilised by guests or the hotel. We had a lovely couple of hours in there. The heated beds were amazing. If you want a very quiet hotel with nothing much going on I would recommend this hotel, but for us it was too quiet. When we return we will choose a self catering option nearer to the lively Yumbo centre, there is so much choice in there.