Grand Hyatt Lanzarote Playa Dorada Resort

From the moment we arrived it was great, glass of Cava for us at reception whilst we checked in. Room well appointed comfy bed and very clean all round. We were on an All-inclusive stay. Food at Nao restaurant was always varied with very good choice throughout the day. Staff helpful and friendly especially Andres on reception, Alissa on the activities team and Andrea who I believe was catering manager. Daily use of the pools , loads of sunbeds and 3 minute walk to the soft sand beach. Idyllic. We will be back 😎

Great hotel in a good location. Facilities first class. Reception team were so helpful. Well worth a stay. Cannot wait to go again.

Dont do it!!! This far far far from a 5 star hotel, dont waste your money. 4 Star hotels are 2k cheaper and better. I complained to head office and have received no response. I think a hotel chain that sell themselves as high end should look at your service.

Unfortunately, this didn’t feel like a 5-star hotel to us, we have stayed in better 4 star hotels on the island!! The hotel itself has a lot going for it, but our experience was really let down by the attitude and level of hospitality from some of the staff. At a 5-star resort, it’s not just about the facilities - it’s the service and how you are made to feel throughout your stay, and particularly when you leave. We left without that feeling of wanting to come back, which is such a shame. I’m not sure what the hotel was like previously when it operated as Dreams, but I do think Grand Hyatt needs to look at how other genuine 5-star resorts deliver hospitality and guest service. We were also disappointed by the spa offering. The hotel advertises a spa, but guests have to pay around €30 just to access the sauna/steam facilities, with treatments then costing €100+. At a hotel of this level, I would have expected basic spa facilities to be included for hotel guests, or at least for this to be made much clearer. What was most disappointing was the end of our stay. Nobody even asked how our experience had been when we departed. It may sound like a small thing, but those final interactions make a huge difference in hospitality. Sadly, we left with a bittersweet feeling at the end of what had otherwise been a lovely holiday. There are some great aspects to the hotel, but the service and overall hospitality need significant improvement before I would consider it a true 5-star experience.

We stayed in a Grand Club room and I would absolutely recommend upgrading to anyone considering it. We had a beautiful sea view, and the Grand Club benefits really made our week. The breakfast was genuinely excellent every day — English beans and sausages, fresh fruit, crepes, waffles, an egg station, cereals, breads, meats and cheeses. There was loads of choice and the quality was consistently high. The staff were all so lovely, friendly and helpful. Nothing was ever too much trouble, and they really made the stay special. When we arrived, hot and bothered, they gave us a cold flannel, a cold cava and a let us check in 3 hours early. We chose B&B rather than all-inclusive because we like eating out. For comparison, all-inclusive would have been around £2,300 for the three of us for a week, whereas our hotel drinks bill was under £150 and we spent around £850 eating out at restaurants during the week. One of the best Grand Club perks for us was the snack room, available from 10am–6pm, with soft drinks, coffee, sandwiches and cake all included. It meant we didn't need to buy lunch every day. You also get access to the nicest pool, plus an hour of complimentary spa access as part of the membership. Our room had lovely toiletries and plenty of thoughtful extras including a comb, hairdryer and bathrobes. The activities programme was also really good, with plenty for both adults and children. We didn't do many as we were out exploring, but I liked that there was a great variety and the staff didn't hassle you to participate. Despite being there in August, we could always find a sun lounger, which was a pleasant surprise! The location is excellent too — great for the beach, walking to Rubicon Marina and heading down towards the harbour. For us personally, I'm not sure we would do two weeks in Lanzarote, as there isn't quite enough for us to keep us occupied for that long. But for a week of relaxing by the pool, enjoying the beach, perhaps taking a boat trip and generally slowing down, it was lovely. Only one little niggle: pool toys are apparently only allowed in the flumes pool, which was annoying because there are no signs explaining this — you just get told off when you use them elsewhere! A few tips for eating and saving money Aldi is only a short walk away and suncream is less than £5 there. Everywhere else we saw it for around £20! We went through seven cans between three of us in a week and only brought three with us, so that was definitely a mistake. For food, we had some really good meals: El Bodega on the main seafront strip, towards the harbour end — lovely tapas, great service and really good food. Bodega Delicias, on the road behind the seafront — authentic pizzas run by a lovely Italian couple. It looks quite unassuming, so don't feel like you need to dress up, but the pizza was delicious. Brisa Marina on the front — great for local dishes. We had the Arroz Caldoso after a recommendation which was absolutely delicious. Mumbai Masala in the marina — lovely tandoori curry, although quite expensive. One final tip: some places that were recommended to us to eat out were honestly pretty rubbish! I'd definitely have a look at what people around you are actually eating before sitting down somewhere — you can usually tell pretty quickly which places are worth it. Overall, a really lovely week and we'd definitely recommend the Grand Club option. Perfect for a relaxing holiday with the added bonus of being able to get out and enjoy some of the local restaurants rather than being tied to all-inclusive.