Alexandre Troya

This hotel was clearly great when it was first built but it’s needing a little tlc to bring it back to what it was. Some parts were very clean others weren’t. Our room had some wear and tear including the toilet seat missing paint. We were in a family room which was fine but the balcony was tiny and there was no room after hanging up our wet clothes from the daily activities. Staff in general were great. Food was ok, it was themed nights but it was hard to get the timing right to have your food hot! It’s a stone throw from the beach which is good but you have around 100m distance of water you’re allowed to swim too only. There isn’t much for kids to do, I would suggest going to Costa Adeje which seems more family friendly if you have young kids. This was maybe a 4 star back in the day but it’s a 3 for me.

Well my husband wrote a review when we came march 22nd this year We were amazed at the hotel. We were blessed with a great room with a balcony with sun beds already there. It was brilliant to relax on the balcony rather than having to collect towels ect and go to sit within the grounds. The food was excellent with a great choice and plenty to eat. The location was great as we mainly spend our nights at the night owl which is just steps away for our northern soul. The hotel was great value . We have now booked again to come and stay at the hotel on the 3rd November for a week as we enjoyed the hotel but hoping we will be lucky to have the same room when we came in March with sun loungers on the balcony. Will be lovely to see the hard working staff who were amazing 😍😍 Sue and Mik Boon

The adults infinity pool and area on the second floor was the saving grace of this hotel for us. Sunbeds available at anytime during the day. I agree with other reviews regarding the smoking I think there should be a specific area rather than allowing smoking at the sunbeds. We were worried about the noise as we did not realise how close it was to Veronica’s, purely our fault for not checking but thankfully we were given a room at the back of the hotel and it was very quiet we did not hear anything once the doors were closed. The area around there is grim and in my opinion of going to Tenerife for many years has got worse and dirtier. We were half board and the food was okay. It was mediocre, we did manage to find something but it wasn’t great. We mainly stuck to simple staples of toast in the morning and salad for evening meals. I also agree with other reviews about the staff in the restaurant they were not very welcoming and made it feel like a chore to even get you a drink. On the other hand the reception staff were lovely. The air conditioning in the rooms is basically non existent we had the card in the electric fully for the 5 days we were there and it was boiling sometimes to the point it made you feel sick and uncomfortable. The room was very basic but did suffice for the amount of time we spent in there which we kept to a minimum as I dreaded going into the heat. Even after a shower within minutes you felt like you needed another one. For all the negative reasons I would not stay at this hotel again as they did outweigh the positives for us.

First time staying at this hotel. Great location, allocated a comfort room on the second floor overlooking another hotel. Room was a decent size with a huge balcony. Bed was comfy. Shower was huge but power was rubbish, also the temperature was either cold or boiling, no happy medium so be careful. Had issues with the patio door locking.. it doesn’t even after them coming to fix it.We prefer self catering but they don’t do that so we went B&B. Food was fine, enough to fill you up, drinks clearly watered down. To get any food and drink you have you give them your room card. Wasn’t keen on the main pool, too loud, preferred the adult only infinity pool at the back. My main issue is smokers, sort it out and have an allocated area, absolutely nothing worse than having cigarette smoke blown on you. As we had a late flight we asked for a late check out. No, shower in the spa. These showers need a bloody good clean, hairs everywhere and sanitary bins overflowing. Would we stay here again, yes.

I went on holiday September 2026 at hotel Troya, on arrival we was allocated to a room 627 and it was best if in cockroaches and crickets we was then placed in a upper room 524 that was positive with cockroaches and crickets. We then went to room 527 that was festive with cockroaches and then finally I had enough I told them I want to move hotels they upgraded me to a. Suit, which I was happy about though my partner left her trainers in room 5 to 4 went to the reception around dinner time the following day asked about the trainers and the hotel Manager said that the cleaner hasn’t seen them so please be aware. That the cleaners are thieves the hotel staff does not want to know if you have any problems. They are just happy enough to take your money. My advice is avoid this hotel at all. Cost look at the videos that I’ve posted posted, i’ve just tried to upload a video. It wouldn’t allow me so I’ve got pictures. This hotel is festive with cockroaches and stuff are diabolical.