Parque Santiago IV

This is the 2nd year we have stayed here (stayed at PS 3 for last 10yrs or so), we had room 2033, we love this side sea/street view, this place is the best for us, the staff are amazing so friendly, room cleaned every day, the whole place is kept clean and tidy, maintains its up keep to the best standard, cant fault anything, we will be definitely be back next year hopefully on the same side 🤩

Hotel cleaning good layout, need a little updating in parts Maids lovely. Most of the staff are helpful but there are a few staff in the breakfast area who are extremely rude we where made to feel intimidated, especially when we first arrived us not knowing how it worked, then being asked have we paid , we should have been asked what are room number was. Also my friend needed water for her medication I went down to fill a sml bottle in the breakfast area I was stopped straight away saying no you cannot have water!! We had paid £800 each for our holiday and to be refused water is shocking, hence the review now we won’t be going back, a complaint is on its way

Stayed in a 3 bedroom suite as a group of 6 friends. Had a gorgeous view of both the beach and pool. The suite was lovely and modern. Each room had its own air con controls. Had a brilliant stay here.

Have ti say the hotel is in a great location, staff are very friendly and the hotel itself is very clean. But in terms of the bed situation I would say it’s the worse bed I’ve ever slept on I am currently sleeping on the sofa in the hotel room as I am in pain with my back and neck every night over the beds and just can’t get comfortable to a point where I’ve had little or no sleep for this holiday, I am here 12 nights and I can’t wait to get out of here and to a decent bed, Beds are very hard and I personally find it extremely difficult to sleep in them and my boyfriend is the same. I don’t really have much other to say about the hotel in terms of badness, I would argue sleep on a holiday is quite important and I’m not getting much, I wouldn’t personally come back and stay here for this reason alone, I also wouldn’t recommend anybody to stay here unless your used to sleeping on a bad that’s rock hard. Other than that I think the hotels in a great location and I w Don’t have much other bad to say besides the bed situation.

We spent a few days at the hotel in late September and overall had a pleasant stay. The location is fantastic, with beautiful views, and both breakfast and dinner were genuinely delicious with a wide and high‑quality selection. These were definitely the highlights of our visit. However, for a four‑star hotel, there were several aspects that fell short. The bathroom amenities were surprisingly basic: no separate shampoo, no body lotion, no toiletries, and not even tissues. The hotel also doesn’t provide dedicated towels for the pools, which was inconvenient. Another issue was housekeeping. We kept the blackout curtains closed to prevent the room from heating up during the day, but the housekeeper repeatedly opened them, and we returned each evening to an uncomfortably hot room. On one occasion, the used bath mat was taken but not replaced. Parking was also a bit misleading. The “secure parking” is not on the hotel premises but located further away at the Parque Santiago III hotel. That said, we always found street parking nearby, though this may be easier in late September. Our room was on the 7th floor, and we often had cooking smells coming up from the chimney below, which was sometimes noisy as well. Communication with the staff was occasionally difficult — their English was heavily accented, and at times quite hard to understand, with little effort made to adjust pronunciation. Overall, the hotel has strong potential thanks to its location and food quality, but several service and comfort issues should be addressed to truly match a four‑star standard.