Parque Vacacional Eden

Disappointed with our stay. Definitely not 4*. Staff are friendly and the daily cleaning was good but the room was dated and shabby. The bathroom was old and wallpaper (why?!) was peeling. Shower door was stiff to open, probably from about 25 years of limescale. First night I could feel the springs in the bed but cannot fault the hotel's response. I asked for a mattress topper the next morning and it was on the bed by the time we got back to the room. Unfortunately, though this was much more comfortable, it made the bed very hot! Another massive negative was lack of air-con! Although temperatures were not ridiculously high the humidity was and made for very uncomfortable nights. Hotel had building work ongoing. Rep said a huge problem in the Canaries was hotels never close so don't have a window for building improvements. Fair enough but why would you put guests in the rooms right above the work?! Surely don't use that side of the hotel?! We were woken by the sound of builders at 7am. We were disappointed also by the separate cocktail menu for all inclusive. If you asked for a cocktail you were given a separate menu which was basically a pre-mix with slushie ice. Awful. I get that you can't have named spirits etc but this was really unnecessary. Locals use the paddle courts and they keep going late into the evening!! Heard them still going at 10.30pm. If we had got this hotel as a cheap, last minute getaway or I had been told by the holiday company that it had building work ongoing or even that it was a 3* at best then I might not have been so disgruntled. I definitely blame holiday company and hotel owners. Day to day staff were lovely and room, restaurant and common areas were clean.

Honestly, it’s a lovely place, with some wonderful views of the sea and surrounding town. An in-house laundrette is a nice touch, and the cleaning staff are excellent. The rooms are cleaned and the beds made flawlessly every day. They’ll even come back later if you’ve not quite woken up yet! There are three pools (the one on the roof is for nudists, so we gave that one a miss), tennis and padel courts, and a nice-looking restaurant on-site. We didn’t eat there, though, as we were too preoccupied with trying out all the lovely places in Puerto de la Cruz! First big thing to bear in mind: the rooms don’t have air conditioning.* This wasn’t a big issue for us, as we stayed in early October and the weather was quite mild. I couldn’t imagine the horror of arriving here in mid-July, though. I do wonder how people cope in the peak heat; there aren’t even any ceiling or floor fans in the rooms. If you can tolerate a Canarian summer without so much as a fan, no problem (perhaps you should be studied for medical science?). For the rest of us, I’d advise staying here outside the hottest months, or not at all. I get that the north is cooler than the south, but you may have noticed that the world’s getting a tad hotter and older truths about the north being cooler than the south may not be so relevant as we continue to burn our way into the 21st century. There may be Spanish and French people reading this and scoffing at my British fragility. Circulez, s'il vous plaît! Second thing: the kitchenette. Our room had a little kitchenette, which I believe is a common feature of the rooms here. Lovely. I like to cook, and there’s something special about cooking abroad. I learned the hard way, though, that the smoke alarms in the rooms are rather sensitive, and not an appropriate type to fit in what is essentially a kitchen (smoke alarms rather than heat detectors). I set them off twice, having done nothing particularly aggressive to my chicken breasts. You see the problem here. If you’re a keen cook, resist the urge to sauté, or indeed generate any measurable amount of smoke or steam. Stick to Pot Noodles or beans on toast (are you still here, messieurs et mesdames?). The staff weren’t angry about the alarms, in all fairness, but it is nonetheless mortifying when the sirens go to DEFCON 1. The breakfast is decent, if a little strange. I can’t really comment on the selection, though, as it may be a perfectly normal assortment of breakfast foods for someone from another country. Parking was easy enough, although I get the impression that spaces might be hard to come by in peak season. We paid €6 per day, which I believe was a discounted rate for booking a week’s parking. The Wi-Fi is a tad patchy, too. I didn’t have any issues with it myself, but my partner frequently struggled to get a connection. Overall, I enjoyed my stay here. I personally wouldn’t stay again, but I wouldn’t dissuade anyone else from visiting, provided the lack of air conditioning doesn’t put them off. *At least, mine didn’t, on the seventh floor. I did a recon and couldn’t spot any AC units on the exterior of the building, so I’m wagering this is hotel-wide.

The staff here are absolutely wonderful, helpful and polite Hotel was clean

Rooms are spacious. No air conditioning. No bar of snack food juring the day .Are room had a view of a building site outside are balcony. Room next door to are room was used for hotel staff and was woken up by staff ever morning at 7.00 pm by laughter and noise form staff in next room .complaint to reception and no one approved us about this .There are two bars one that completely close on a Saturday night which you are then redirect to the other which charges you more for drink .Me and my wife will never come here again.

If you need air conditioning, a soft bed, a clean bathroom, then this hotel is not for you. It was my bad for not reading the amenities provided correctly before booking but having travelled extensively, I naturally assumed it would have air conditioning. The hotel is very dated and could be doing by being dragged into 2026! Our one breakfast, as we left for another hotel as we couldn’t bear the thought of another hot sleepless night.. was meh! How can you burn a fried egg? It’s definitely not 4 star.. budget at best. When we tried to claim for our unused nights via Love Holidays, the hotel lied saying we wanted to go to the south! They never asked us why we were leaving so they made a massive assumption. Avoid this nonsense and book a better hotel.