Bahia Principe Explore San Felipe

Just returned from a 5 night break, booked last minute. Overal it was a good stay but not sure I would return. Hotel is in a great location with a balcony overlooking the sea. Our room was quite dated and in need of some renovating. Furniture was old and worn, chipped and not looking the best. Bathroom, overal was ok but toilet was shoehorned into a small alcove. I think a larger person might have struggled to use the toilet comfortably. On the plus side the bed was very comfy and slept well. Found everywhere to be clean and staff were friendly. Food, main restaurant had plenty of choice but I thought it was quite bland and not always appealing. Pool bar lunches, bread for sandwiches was always stale, left uncovered so always had flies hovering. Pool, always managed to get a sunbed, seemed like you weren't able to have fun in the pool! No inflatables or balls allowed in the main pool, felt the lifeguards were always telling people off! Felt more like a 3 star hotel.

Just come back from a fantastic holiday at this hotel , the bar staff are brilliant along with the hotel entertainment team , food was plentiful with plenty to offer for everyone. We were due to check out at 12 pm but our bus was picking us up at 3.20 , for 10 euros an hour we kept our room for abit longer , will definitely return. The hotel is very central to most things including the lido and the main shopping area .

I have never been to a hotel where the management is so poor and i travel alot, to say im shocked by the way my family has been treated is an understatement. This all started on my first day in the outside bar when one of my children asked for a drink of lemonade. The barmaid looked at me and shrugged her shoulders and said no were shut now. I was playing a bit at first just saying "come on its only a lemonade" and she started shouting at me, i obviously took offence to this and asked to speak to the bar manager( Jose). When he came over he was trying to usher me out as i tried to explain what had happened i just could not beleive this is management within the bahia principe organisation as ive been to a few of there hotels and never been disappointed. I immediately went to the hotel reception and got told the manager is not on site. Later that evening jose was at the main bar and he refused to serve me or my children, again i went and asked for a manager and got the same speil.Its now day 3 of my holiday and ive spent more time out of it than in it waiting to speak to a superior and ive paid to be all inclusive so me and the kids could enjoy the hotel, its an absolute joke of a place and i will be checking out in the morning and seeking a refund. These staff need to go back to school and learn about hospitality

The hotel was clean, the food was very good, and the staff were friendly; we had a pleasant time as a family and will definitely return—we recommend it.

We booked very last minute and having stayed at a Bahia Principe in Costa Adeje, took our chances on this hotel- we’re glad we did. Some reviews were a little off putting, but I honestly can say they aren’t at all a true representation of the hotel. Our rooms were cleaned each day and you see members of staff cleaning the rooms wider hotel constantly. The staff members are all polite and courteous, always welcoming you with a smile. One of the biggest credits to the hotel is the entertainment team. Blue, Eri and Romen were worth their weight in gold. They truly made the atmosphere in the hotel such fun each day and night. Our daughter loved them! Food is varied and there are plenty of options even for fussy eaters. The later evening shows can be a bit hit and miss, but the entertainment team always start the night off with some fun like bingo or karaoke. If you are just looking for somewhere to relax and unwind, this is the perfect place. Don’t expect the Ritz, but we wouldn’t hesitate to book again. Thank you for a wonderful stay.