Be Live Adults Only Tenerife

An Amazing Stay – Don't Listen to the Bad Reviews!Fantastic hotel from start to finish! We upgraded to the ninth-floor Adult Club and loved it. There were minor issues with the lifts (we had to use the service lifts at times), but it didn't take away from an otherwise amazing holiday. The hotel is close to the beach and a 10-minute walk from town. The facilities are top-notch; while we skipped the gym, the pool and entertainment were incredible. Highly recommended!

The hotel is in a good location, close to the beach, Puerto de la Cruz and the bus station so trips to other areas on the island is cheap and easy. The room we stayed in was a twin when I booked a double so they zip-tied the legs of the beds together. The mattresses are awful and you can feel how thin and cheap they are. The food was only ever warm, never hot, regardless of what time we ate. The dishes were not always labelled so it was difficult to tell what allergens were in the food. The tables in the restaurant were always sticky, even after cleaning. The plates, bowls and cups were sometimes chipped or cracked and not always clean. There is a daily charge of €3 to use the safe in the room. Our towels were removed from the room when being cleaned and not replaced until the evening as they had run out. There were always long black hairs on the floor in our room, presumably from the staff. The drains smelled of rotten eggs and the bath was old and badly worn. The shower head bracket was broken so you had to hold the shower head to wash properly. The main lifts were out of order so everyone had to use the service elevators which were small and opposite the store cupboards on each floor which were smelly. I certainly would not recommend this hotel.

One thing I will say is please dont be put off by the bad reviews. Booked a week here for me and the hubby and we have had the best time. The staff have been amazing the hotel is nice and clean and so is the pool. 2 Diffrent bars throughout the day and evening. Now food although we found it very tasty it gets a bit repetitive with fish but there was other things on. The entertainment was a bit hit and miss its an adults only hotel so I think that could be better. The pool is lovely but I will say it could do with some more up to date sun beds 3 broke while we where there. The outside patio for the Evening bar lovely chilled vibe but needs more seating outside. The rooms are a bit dated they really could do with a makeover but again who is staying in their room all day. The zoo is about a 15 min walk away and worth it. All in all it was a nice place just needs an update.

Right let's get negative stuff out off way first cleanest especially in restaurant is probably one worse I've ever seen plate's and cups still have dirty marks around cups and plates after they meant to be clean food was basically the same everyday and one day I saw fly flying around food not good look and I couldn't leave your food on table too get something for afters like ice cream because if U did like done couple times when U got back they already cleaned your table Chuck your food away when I've not started my too eat my food 😆 . I had cockroach in my bathroom and dead insect in my bed when I woke up next day . but it's not all bad staff were always friendly one day I had get my clothes clean they did great job especially my hoodie that have pink stain on it how they got that out I will never know but they did top mark's for that . there entertainment was not bad most nights and all inclusive drinks was very good where U could have any drink from early too 11pm then U had start paying .

Hotel and rooms were clean and staff friendly and helpful. Very good location, no more than 20 mins walk to all the attractions of puerto de la Cruz, be it Loro Parque or the city centre with plenty restaurants and shops. Large beach 5 mins walk away. Pool area was clean with decent amount of loungers, although still needed to be there around mid morning at the latest to get enough for our group of 4 to sit together. The buffet food selection was decent and pretty varied, something to suit most, as well as dairy free milk etc provided for allergy’s. Overall we were very happy with our stay and would return to this hotel again.