Tagoro Family & Fun, Costa Adeje

. This hotel is fantastic for families ! Just back from 7 days with my daughter and my two grand children. Every member of staff, whether at the bar, red or entertainment go out of their way to ensure you have the best holiday possible.

Perfect location to be away from the crowd of town but €6 euro to town in a cab or back up is cheap! There is always so much going on, things for all the family! I would really like to thank the staff who when out there way to be nice and accommodating for us! In particular, Goyo who served us every day! And put funny masks on for the kids when getting snacks,he made it so lovely! Such a laugh! Ismael who was up late and out early alway so friendly! Jorge, was helpful with information from aqua land to getting our flights home, he helped us book the room for a earlier time and explained what days are the busiest days and thankfull Sunday isn’t one of them! He would always speak to us around the bar and talk to us like friends it was lovely to feel part of the community here. Patricio has excellent English and was so helpful with relaying information threw any of the team and it made us all be able to communicate- nothing is to much to ask. Took away a 6 and 9 year old for this week and 7 days isn’t enough it’s sooo lovely! The rooms are so lovely ! Happy with everything the entertainment is always good laugh! Food there is always something for everyone. Going out is cheap also! Got McDonald’s and Burger King in walking distance I will be coming back next year and booking in November! As that’s the Black Friday deals!

Just arrived home from Hotel Tagoro and will not be going back. On arrival 10:00pm checked in at reception, a member of staff quickly went through everything with us regarding the hotel. He stated that putting towels down on a sunbed was a NO and they would be removed - they would only allow towels put down at 9:30am, as the pool opens at 10am! Great, only the following morning on the way for breakfast at 8:30am - sunbeds were all taken with towels!! Not sure why the man dealing with us at reception felt the need to lie! Kids pool. Opens at 10am and you are not allowed in the area to put any towels down until 10am. You cannot get access to the drinks station until 11am! No entertainment for the children at the pool, only on the last day, when a lifeguard came and threw sinkers into the pool and told the kids to find them. All the entertainment was at the main pool. Twice lost power across the hotel - where generators had to be used Problems with air con not working on the first 2 days and when resolved, it was still awful, hardly no cold air coming out and you can’t leave the balcony doors open as the air corn goes off. On the last day customers can get the pleasure to hire a courtesy room for 45mins to shower and freshen up before you depart for the airport - unlucky for us the receptionist hadn’t confirmed our booking so at 4pm when we went to get the key to “freshen up” there was no booking made. Cockroaches in the room on 2 separate occasions. The cleaning staff and restaurant staff were lovely and very helpful. Cleanliness of the hotel was good. Right outside the entrance of the hotel, there is a drain with a broken slab on the pavement which is extremely dangerously. My daughter tripped over this a coupe of times.

We stayed for 10 night nights beginning of July. Two adults and a sixteen year old. Overall we had a nice stay at the hotel but feel there’s not much to do. Evening entertainment is great for young kids, but not great for older kids and adults. Only good thing about the evening is the cocktails are on the all inclusive, if evening show is at the inside bar they are served in a glass, which is much more enjoyable. Rooms are very spacious and clean, which is all you want. Rooms cleaned everyday by friendly staff. Pool is great, has two lovely step entrances. You can take balls into the pool but no inflatables. Pool bar is self serve for water, soft drinks, lager. Food has to be ordered and not very clear what they serve there. Also not much seating area in the shade. Restaurant gets very busy, it’s a run for a free table at times. Always running out of the popular dishes, placing of butter and sauces are not where you think they should be. Self serve drinks in the restaurant. Breakfast is by far the best meal of the day. Hotel reception staff are all very friendly, always happy to order you a taxi. Prices vary depending on the time of day, always between €5-€7. The union bar across the road is a nice break from the hotel, staff are very friendly and it’s a great spot to watch the sun set. Ask at reception the day before you leave if you want to keep your room on for longer. Or you can use their shower room, which is great they also provide free towels. We had a lovely relaxed holiday, but food let the hotel down.

We recently stayed here as a family of 11 – 7 adults (including 3 grandparents) and 4 young children aged between 1 and 3 years old. We were really looking forward to our holiday, but unfortunately it was a huge disappointment. From the moment we arrived, the service wasn’t great. We had 9 suitcases, 7 pieces of hand luggage and 3 buggies, yet not once were we offered any assistance getting to our rooms. After a long day of travelling, this would have been greatly appreciated. When we reached our accommodation, we discovered our two “Deluxe” rooms had stairs leading up to them. As we were travelling with toddlers/ babies and buggies, this was completely impractical. We went to reception to explain the situation and ask if we could move. The only option offered was what they described as a downgraded room, with no refund or compensation despite us having paid extra for Deluxe rooms. We accepted because we had little choice, only to find the replacement rooms were virtually identical. The only noticeable difference was that we lost our balcony and instead had a larger terrace area. It left us wondering what exactly we had paid extra for, because there was nothing that felt “deluxe” about the original rooms. Families with young children should also be aware that there are stairs everywhere throughout the resort. Be prepared to carry buggies up and down constantly. Food I’m usually very easy-going when it comes to all-inclusive buffet food and can always find something to eat, but this was honestly the worst buffet food I’ve experienced. The menu barely changed throughout our stay. Lunch and dinner were almost identical every day, with only one or two dishes changing. Every meal consisted of chips, pizza (which never seemed to be cooked properly as the cheese was barely melted), paella, the same vegetables and dried-up new potatoes. To make matters worse, many of the serving dishes were constantly empty and weren’t replenished nearly quickly enough. One evening we arrived for dinner at 8pm (service starts at 7pm) and at least seven different dishes were completely empty. I went back around 10 minutes later and they still hadn’t been refilled. I’ve uploaded photos to show this. The snack bar wasn’t much better. If you wanted anything other than chips, you’d have to wait and hope it was restocked. The selection was extremely limited and once something had gone, that was it. At one point I walked over to tell my husband they’d put out some chicken strips, but by the time I walked back they had all gone. When I asked the chef, he told me there wouldn’t be any more. Swimming pools The children’s splash pool was lovely and my daughter really enjoyed it. However, while there is a soft drinks station nearby, if adults want an alcoholic drink you have to walk right across to the opposite end of the hotel to the main pool bar. Another disappointment was the pool rules regarding inflatables. We were told that no floats were allowed other than swimming aids. My parents had a very small mesh floating seat and were told to remove it. We also had a baby float suitable for infants and were told that wasn’t allowed either because it was “too big”. In all the holidays we’ve been on, we’ve never experienced anything like this. If you’re planning on bringing inflatables for the pool, don’t waste your money as you won’t be allowed to use them. I’ve uploaded a photo of the float we were told wasn’t permitted. Facilities The indoor soft play area was a lovely addition. It gave our one-year-old, who has just started walking, somewhere safe to explore while getting out of the sun. The standout part of the holiday was the animation team. The two male entertainers who led the daytime pool activities and evening children’s entertainment were fantastic. They were full of energy every single day, made a huge effort with both children and adults, and are a real credit to the resort. Overall, we left feeling very disappointed. Between the poor room allocation, lack of customer service, repetitive food, constantly empty buffet trays and impractical layout for families with young children, this simply wasn’t the relaxing family holiday we had hoped for. Sadly, we won’t be returning and wouldn’t recommend this resort to other families, especially those travelling with babies or toddlers.