Hotel La Perla

We are currently staying at la Perla hotel We have been here a week and there ha been issues with electricity due to a transformer at the sub station catching fire which was off sight nothing to do with the hotel at all, I have to say each and every member of staff from management to maids have gone above and beyond to make things run smoothly I would also like to thank Marsha and her tam ( tui reps ) they have also gone above and beyond We will be back

Staying at La Perla since last Saturday and experienced all the issues with the power cut and water. The hotel and Tui reps could not have been more helpful and accommodating. These problems were outwith their control, they gave every guest an allowance to eat out in Garda, a 5 minute walk away. Well done and thank you to all the amazing staff at the La Perla and Tui rep Marsha for all their help

We’re currently staying at La Perla and having a lovely time. It’s lovely and clean, the staff are really friendly, the rooms have everything we need. There’s 4 of us, two adults and two children, and although we didn’t manage to get adjoining rooms, we did get two rooms next to each other which worked for us as we aren’t in the rooms much anyway. The food is lovely and fresh but it would be great to have a bit more selection in the evening. The location is great, supermarket across the road, the lake a couple of minutes walk with lots of restaurants, right next to the bus station which is handy to get around. A few minutes walk to the ferry, get there early to beat the queues. There’s also a nice beach about a 10/15 minute walk away in Corno. We probably would be tempted to stay in a different part of Garda next time as I’d say there’s not a great deal to do for a day in Garda itself. The hotel had some issues where the generator caught fire and it resulted in some power cuts and on and off issues with power for a couple of days. But this didn’t affect us at all and the hotel staff worked tirelessly to fix it and answer customer questions. The Tui staff also worked really hard to make sure people were updated and supported the hotel. Tui communicated at which points power would be turned off for the generator works and so we were able to plan showers/phone charging around it and food service was only interrupted on the first evening where they reimbursed our evening meal that we had outside of the hotel. We couldn’t fault how they handled it at all and it was completely out of their control. The live music was really good on one of the nights, it would be nice if they had something like that a bit more often in the week. The pool is really big and lovely and refreshing, not too cold at all. Nice bar next to the pool where you can get food, drinks and ice cream with friendly staff. You’re not allowed inflatables in the pool. We did struggle to get a sunbed one of the days and around the pool has been busy but we’ve managed to get beds by the baby pool a couple of days which is nice and shaded. Housekeeping is great and again, really friendly. We’ve really enjoyed our stay and would definitely recommend

Where to start... In the course of 4 days we have had a TOTAL LOSS of POWER in the hotel twice with the first incident resulting in no electricity, air con, or hot water for nearly 24hours, followed by a further LOSS OF WATER due to a burst pipe, another loss of power for 6 hours and intermittent loss of power in between. This in the middle of August with temperatures over 36 degrees. The communication by the TUI reps and the hotel staff has been appalling. Most importantly these events happened during a holiday that had been planned for over a year to celebrate my in laws 50th wedding anniversary. What should have been a special and memorable family occasion has been overshadowed by stress, inconvenience, discomfort and disappointment.

We have just returned from a weeks stay at La Perla & we will 100% be returning, the staff are just amazing, be it, the servers in the restaurants, the reception staff, the pool bar staff, even the maintenance man who provided our bikes. The personal touches are fabulous, a highly rated hotel but with a warm & welcoming atmosphere, outstandingly clean, even the pool area (which was busy as is expected in August) was spotless all day long. There was a fabulous variety of food options at breakfast & dinner & the servers who brought drinks to your table even remembered what you had, we were mainly served by Kabir & Massimo who were fantastic but I feel I also need to mention Paulo who was a big presence in the dining room too & always happy, cheerful & wishing you well even if he wasn’t your server. I could talk about this hotel for hours, the location is perfect too, just 5 minute to the lake & centre but in a side street so none of the noise to go with it. We usually don’t go to the same place twice but I’m sure we will return here. Thankyou La Perla for a perfect week.