Parc Hotel San Pietro

Our one-week stay at Hotel San Pietro in Spiazzi, booked with half-board, canoe tour, and a four-course menu including water and local wines, was unfortunately marked by significant inconsistencies and a lack of service quality. Already on the first evening, we were forced to present our booking confirmation to prove the included services. This necessity to justify ourselves every evening for the booked services persisted throughout the entire stay and led to an extremely unpleasant atmosphere. The staff repeatedly responded to this situation with ignorance and forgetfulness. Wait times of up to 40 minutes for an appetizer were not uncommon. On the penultimate evening, the main course was simply forgotten, which meant we had to leave the restaurant without a main course after two hours of waiting. This culminated in us dining out on the last evening. The bill at the end of the stay also included unexplained items: Wines, water, and two meals were charged a total of €101.00. The explanation from the reception staff that it was a "system error" proved to be insufficient. In the subsequent written complaint to the hotel, we were informed that we were "only entitled to one glass of wine per person - in contrast to the bottles actually consumed." This directly contradicts our booking, which stated "local wines included" without any quantity limitation. It should be emphasized that I consumed only two glasses of wine on five evenings, and my husband did not have any at all. Furthermore, it should be noted that the glass served contained not even close to 1/8 liter of wine! The hotel's subsequent clarification that "wine included" means one glass per person per meal and that unlimited consumption would have resulted in a significantly higher rate is unacceptable. Such a limitation should have been clearly specified in the booking contract. The claim that "the wording may leave room for doubt, which could have been clarified by asking the staff" is strange given that we spoke with the staff about the inclusive services every day. It is also surprising that the hotel continues to advertise the offer on its website in the same misleading wording despite our complaint. This experience significantly tarnished our vacation and prevents us from recommending the San Pietro hotel.

Luxurious hotel with friendly staff the Manager a helpful and very kind person, the room with modern furniture very nice and clean .we made a good breakfast buffet what about going back. The only negative note (if you can define it that way) and the lack of information in the room type: hotel rules times x the bar meals of the minibar pool etc. here is no written information x the rest and everything ok😉

What about really luxurious hotel .rooms with very clean recent furnishings friendly staff and great breakfast buffet I will return safe

We had a really good time, you pampered us like being in the Family, thanks to everyone in particular to the Chef and Matteo but to everyone in general. Thanks to the next time. Excellent quality/price Spacious elegant spotless rooms. 100% security Good Walking and Comfortable for those who want to go and visit the Sanctuary which is beautiful. Very good and the Parmesan revisited by the Chef is the most Foodish of all!!!! Congratulations.

We stayed at this beautiful hotel 2 nights half board. We were greeted by a staff that proved immediately helpful welcoming and very polite. The food was exceptional and attention to detail and each dish was presented to us by the young chef Jivago Mohr. Quiet place and away from traffic for those who want peace and quiet. A special thanks to Giacomo who takes care of everything without neglecting anything. We highly recommend a stay here! We will return.