Parc Hotel San Pietro

Just back from tour with bus party. The hotel is new, clean and so far well maintained ( although we were advised 4 rooms were unavailable due to water leakage). The room I shared was adequate in size, no kettle, mugs, tea/ coffee. The restaurant was absolutely chaotic. I think the hotel should have been honest and advised they could only provide breakfast. Evening meals consisted of inedible,unidentifiable,cold food served on cold pates. I have never seen such food waste before. There appeared to be a lack of training and management

The location is magnificent, at the top of a hill, with a sweeping view toward Lake Garda, and a 15-minute walk from the extraordinary Sanctuary of Madonna della Corona church. As for the service, the quality was variable: the dining room staff (bar and restaurant) were truly perfect, very friendly and professional. The reception leaves more to be desired (the young woman was absent, we had to wait a certain amount of time, then in the time it took to step out for 2 minutes she had disappeared again...). The room was very spacious and clean, the shower room perfectly adequate. The meals were good but could sometimes have been more (meat with potatoes but no vegetables, or fish with vegetables but no starch). It is therefore an establishment that offers a decent price-quality ratio.

Briefly, I will limit myself to saying what is worth it and what is not. Stunning location with a lake view.... beautiful pool with sun loungers and a well-maintained outdoor area, truly evocative, rooms in a modern style with climate control, 50-inch TV and spacious and modern bathroom, very varied and always stocked international breakfast. Chaotic dining room service with EC staff not qualified for the "high-end" level of the place, the guys in the dining room should have the same uniform and not "everyone does as they please"... Half-board service never seen before in this format, appetizer + first course and dessert, or appetizer + second course and dessert The ladies at the reception were kind and courteous, at the customer's disposal The impact is very intense but the nuances make the difference. It can be improved, if one wants to.

The property is in a magnificent location with a truly breathtaking view of the valley and Lake Garda. It is a 3-star hotel. Certainly the best I have ever seen. In many respects, it would even be better than many 4-star hotels out there. Truly beautiful infinity pool. I was expecting a relaxing place, but for me, it is not. Due to the month of August, it is a place for families. So with all those kids, at times it turns into a public swimming pool. Room chapter (standard): very small (especially the bathroom) but nice and clean. It could use a little more attention, such as soap for the bidet as well or the correct number of towel racks (in a double room there should be two of each type and not just one). Room temperature tested with both air conditioning and dehumidification mode was good, but not under that duvet, which was too heavy for the season and did not make for comfortable sleep. Breakfast of good quality and variety. I took advantage of the half-board, and here comes a slightly discordant note. The quality of the restaurant is not bad, but the price-quality ratio is unbalanced. The choice was an appetizer (between two) + a first or second course (also between two) + dessert. For 50€ excluding drinks, I expect something more. I would suggest booking only the room and evaluating whether to eat there à la carte or at other restaurants in the area (also because I would have paid the same amount as the half-board by paying à la carte). During the two dinners we had, the kitchen fell apart with endless wait times. They even brought us dessert on the first day while we were still waiting for the main course (for almost an hour). Once it arrived, the pasta was salty to the point of being inedible (but I was so hungry at that point, so...). Finally, a note on the service. The staff is for the most part helpful and courteous, and I have nothing to say about that. But they give the impression of being very inexperienced. In short, it is the aspect that most lowers the level of the place and reminds you that you are still in a 3-star hotel (which, however, costs as much as a 4-star). It would really take very little to refine everything and make it a truly quality place. This way it gives the feeling of being a nice sports car constantly driven in third gear.

I returned to this location with enthusiasm and booked a room directly via email; the reception replied that the last basic room with dinner and breakfast cost 255 euros, without signing their name. I look at the price on the website and the basic room is 150 euros and I tell myself... there must be a candlelight dinner with a pianist.... Helpppp!!! I arrive and they offer me a small apartment at the same price near the pool. I go in and don't look much at the details, I jump into the pool; when I return to take possession of the apartment I notice that they haven't finished building yet, the access road is full of rain potholes, I turn on the TV and the language is Arabic. I go to dinner, a choice between a first course and an appetizer or a first course and a second course, based on products prepared and vacuum-packed. One hour between the first and second course. A model manager appears, a very close friend of the owner, and tries to falsely appease us. Model, she told us so herself. Rating 3. The only positive note is the reception manager Jacopo who did the math right and made us pay 200, I propose him as the new and capable director of a facility that two years ago I had defined as delightful. I do not recommend it to you!!!