Garden Toscana Resort

Disappointing Experience — Not What We Expected From a 4-Star Resort We visited Garden Toscana Resort as a family traveling from outside Italy, and unfortunately, our experience fell far short of what we would expect from a resort marketed as 4-star. The biggest issue is that the resort simply does not feel up to modern international standards. Our accommodation felt dated and in need of significant modernization. Some rooms are also located quite far from the main facilities and activities, making the repeated walks inconvenient—especially when traveling as a family. Most concerning was discovering ants in our first accommodation, which was completely unacceptable at this level of hotel. We had to contact the hotel and request to be moved to another accommodation. While we appreciated being relocated, this is something guests should never have to deal with in the first place. The food was another disappointment. It felt generic and geared toward serving large numbers of guests rather than providing the quality, variety, or memorable dining experience we would associate with a star resort. We also found the resort difficult to navigate as international guests. English communication was surprisingly limited in several interactions, and overall the service did not feel particularly adapted to guests coming from outside Italy. A resort positioning itself at this level should be able to comfortably welcome and communicate with an international clientele. There may be families who enjoy the resort for what it offers, but based on our experience, the 4-star designation creates expectations that the property simply did not meet. The resort would benefit enormously from modernizing its accommodations, improving cleanliness and quality control, elevating its food offering, and becoming much more internationally oriented in its service. Sadly, we would not return and cannot recommend Garden Toscana Resort to international travelers looking for a genuine relaxing experience.

This is not a 4 star. More like a 2-3 star. Beach is filthy and chairs are falling apart. Food is average. Pool is very old. Lots of things to do around if that’s all you care about then you’ll have fun. But very disappointing for us. Very low standard. Gutted where here for a week. Wish I was anywhere else.the pictures online are misleading and whilst the nature is lovely everything else is very old and outdated.

Unfortunately, the room service accidentally took away my small pillow, which I had brought from home and which meant a lot to me. After asking the reception several times, the hotel did not respond to me in the form of compensation or anything similar. Several emails after the vacation were ignored. That really ruined my vacation. Unprofessional, what a shame!

Just great 👍 We were external tourists, called at 11:00 and reserved access to the Spa center and massages already at 15:00 ! It was so easy and well organized. Kind lady on the phone was exceptionally attentive to our request as well as the parking lady of the hotel greeted us with. Hotel and SPA team was just awesome! Sauna, Hammam, massages, baubles bath, little snacks and tea offered.. . all was perfect. We are very grateful, you made our day so relaxed and resourceful. Definitely to repeat 🔁

We stayed in August 2023 for a week. It’s important to know that most people drive and when you arrive they ask you to empty your car by reception, the staff label it, and then golf carts come to collect everything with your name and bring to your room. We had many small bags, and loose toys, but better would be fewer big bags. The rooms are very clean, comfortable, and functional. The air conditioning works well and we had a lot of space in our room and balcony to relax. The room service every day is excellent, very fast and they do a good job. If you are not ground floor, the only way up is steps. The hotel is spread across many buildings, but nothing is too far to walk, it is a very nice design like a small village. Everyday the children’s entertainment is excellent. Andreo, Matteo and the entire animation team are so fantastic with the kids. Our 2 boys (4, 8) don’t speak Italian, but they ran everyday to mini club so full of excitement, and there was such a good program of events everyday. They swam in the sea, rode a pony, baked biscotti, did Luna park, and most importantly they made new friends. All over the hotel, day or night, a member of animation team would wave hello to our boys and greet them by name. The restaurant serves really good Italian food. There is a lot of healthy food choices as well as mountains of pasta, pizza, cakes, and other delicious treats. Many nights have a theme, like seafood night, and the choices leave nothing to be desired. All the hotel staff greet you very friendly and serve the food however you like, without any question. In the morning fresh made espresso is always good. After dinner the white bar team are excellent making cocktails, and the prices are very good. The mini disco, theatre show, and live music are all very good. Special mention though to the performance of Peter Pan the hotel team did, especially the actors in the leading roles of Peter and Wendy. The sport facilities are also excellent. When the kids were in mini club we enjoyed everyday the group cycling with Christina and Massimo. Tennis with Sara is a special highlight as I have never improved so much before as on this holiday, and she also coached my son and wife, who all improved a lot. The sports team with Roberto and Vlad make all the arrangements easy and simple, and everything is quick and easy to organise. Renting a bicycle from Thomas is also easy and fun to do, although plan for more than 1 hour cycling by the coast because the first Kilometers are all along the road next to the nature park and beach. We enjoyed the beautiful warm waters of the sea everyday, on the pristine clean beachc with small waves, and shallow water. Both of my boys got much more confident in water while here, thanks also to the mini club for that. The hotel has a very good shop, if you forget anything for holiday they will certainly have it. Also essential beach toys, and cosmetics. Overall we felt relaxed from the first friendly smiles when we arrived, and the good feeling never left. We already booked for next year and will be counting down the 358 days until our next visit to this little oasis by the sea.