Hotel Borgo San Luigi

We absolutely adored our stay at Borgo San Luigi. You arrive by a treelined avenue, reception staff were friendly and welcoming, bags are taken to your room, the car is valet parked and you are shown around. We had breakfast and dinner there everynight and the food and service were fabulous. I can still remember the wonderful white chocolate mousse desert - superb. The pool is wonderful with lots of beds and plenty of room so guests all have their own space. The bar staff are attentive and professional. We stayed here at the end of a 3 week holiday touring around and found it wonderfully relaxing. We would highly recommend and will definitely be back.

This is a lovely place in the middle of the Tuscan countryside. We had a car and we felt that this was centrally located to visit many of the small towns. We had breakfast each morning and had dinner a couple of nights. Food was delicious and the service was perfect. The property is beautiful and our room felt like a Tuscan retreat.

The grounds were beautiful. The tree-lined drive, the various rooms and patios, the beautiful pool- all of it seemed perfect. The facility is dog-friendly, and I was sure to pet as many as I could! The staff was super friendly, and went out of their way to accommodate our group of 20. The meals were filling and delicious. We enjoyed breakfast, lunch, dinner, and drinks. There are several patio areas, a fire pit, balconies, and other gathering places. Daniela and the staff were superb hosts! We will recommend this property to our family, friends, and customers.

Bucolic Hamlet in the Italian countryside. This hotel was perfection. We arrived from Milan to the most gorgeous alle of cypress trees to a sparkling wine greeting. I was part of tour with Onward Travel. The grounds are gorgeous. My room was two story. Had a great bathroom and shower. Had our jacuzzi tub and shower, with separate toilet and sink room. The staff was wonderful. They took great care of us. The location allowed a great jumping off point to Florence, Greve and the rest of Chianti. It was idyllic. We had a watercolor class, mozzarella making and wine tasting arranged for us. Thank you for spoiling us

I booked Borgo San Luigi expecting a four-star Tuscan experience, but what I encountered was a poorly maintained property that did not match its advertised standard. Our room was in unacceptable condition: mold in the shower, peeling paint, water damage, crooked shelves, cracked door frames, mismatched and scratched furniture, flickering lighting, an improperly hardwired hairdryer, and a weak, inadequate AC unit with gaps in the door letting in bugs. Even basic maintenance around the property was neglected—such as squeaking lounge chairs at the pool that made relaxing outside unpleasant. The dining experience was just as disappointing. The food and drinks were subpar, service was slow, and when I politely sent back a poorly made cocktail, the bartender came out to lecture me rather than fix the problem. We observed other American guests leaving out of frustration, while others seemed to receive better service. I sent the hotel a detailed complaint with photos documenting these issues. The response I received ignored the specific problems and implied the issue was simply that I “couldn’t enjoy” my stay. As a result, I have had to escalate this as a misrepresented property with my credit card company. Borgo San Luigi is not delivering the quality or professionalism of a four-star property, and until significant improvements are made, I cannot recommend staying here.