Hotel Casolare le Terre Rosse

Our stay at Hotel Casolare le Terre Rosse was everything I had hoped our Tuscan experience would be. From the moment we arrived, I loved the beautiful setting surrounded by the Tuscan countryside. The location was perfect for exploring the area, and our room was exactly what we wanted — comfortable, peaceful and with those gorgeous views that make you feel like you’re really in Tuscany. And the pool… absolutely amazing! After days of exploring, it was the perfect place to relax and enjoy the surroundings. We also loved the restaurant. The food was beautiful, and having a couple of other restaurants within walking distance was a real bonus. Breakfast each morning was fantastic too — definitely one of the highlights of our stay. The only disappointment was the café meals. I really think the hotel needs to have another look at the hamburgers they offer. Unfortunately, they were very disappointing and, compared with the quality of everything else, I would rate them only one star. It just didn’t match the standard of the rest of the hotel. But overall, we absolutely loved our stay. The setting, the pool, the food, the location and that wonderful Tuscan atmosphere made this a very special part of our Italian holiday. I would definitely come back — and hopefully the hamburgers will have had a makeover by then! 🇮🇹🍷🌻

We have visited Hotel Casolare le Terre Rosse twice previously - the first time only a couple of years after they opened. The hotel has been superb, and we were looking forward to our third visit. We were extremely disappointed. My wife has very limited mobility. The visit did not begin well when we were asked on arrival to move our car from the disabled parking space (the urn on which the disabled sign was displayed had been moved). This was for the benefit of workmen. Once I had checked in and ensured my wheelchair-bound wife was comfortable, I moved the car. I had booked a superior room, half board for three nights. The second night we were to dine on “The Taste of Tuscany” sampling menu with appropriately chosen wines. Sitting down for our evening meal on the first night at our reserved table, we were given the wrong menu. When I queried this, the waiter apologised and gave us the correct menu. I chose a tagliatelle dish for first course, and sweet and sour venison for second, with a side of roasted vegetables. For dessert, I was keen to try the Zuppa Inglese. (Opinion seems divided as to where its origins lay with an English Trifle.) The tagliatelle arrived as a slimy excuse for pasta, overcooked nearly to the point of destruction. The venison was simply a stew, there was no suggestion of sweetness or sourness; the accompanying roasted vegetables were cold. I was surprised at the fluorescent orange colour of part of the Zuppa Inglese (but I was later advised that that was an authentic part of the recipe). However, the chef’s Zuppa Inglese was a very poor version of what is shown as a typical Zuppa Inglese on Wikipedia! Oh, and the waiter forgot to bring us the dessert menu until we asked him for it: his apology was very casual. I gave feedback to the waiter after the second course and after the dessert. He told me he would pass my comments back to the chef. The chef did not respond. I subsequently discussed the meal experience with the duty receptionist: she confirmed that we would be given the bottle of wine we had with the meal for free. I felt that that was inadequate compensation but we were on holiday, so I let the matter go. But €45 each for what we ate was outrageous. After such an awful dining experience, I was not going to risk what the chef served up as a “Taste of Tuscany” the following night. We changed our meal plan to B&B, and subsequently ate very pleasant evening meals from the bar menu (with excellent service!) and never returned to the restaurant and the poor efforts of the chef. The breakfast service provided elsewhere in the hotel was consistently excellent. Everything was well cooked and presented, and the service was attentive and cheerful. As if the meal experience was not enough, my wife noted that a “red liquid” (which we hope was red wine!) had been spilled down the wardrobe door and onto the tiled floor in Room 52. I brought it to the attention of the reception staff, and was assured the room would be “deep cleaned” the following morning when the housekeeping staff were servicing the bedrooms. It was not deep cleaned at all. My wife also spotted stains that were possibly dried vomit on the wall beside the toilet bowl. I did not notify reception of this. What would have been the point?? The hotel could usefully have cleaned its windows, and promptly replaced broken fixtures (see photos) By this time, my complaints to the hotel staff were clearly annoying the management. I received a “If you don’t like the service we provide, you are welcome to go elsewhere with no cancellation penalty on your booking” (I paraphrase but only slightly.) As far as I was concerned, the hotel management had entered into a binding contract to provide my wife and me with a reasonable degree of service and comfort: they let us down badly. I cannot believe the original founder of the hotel some twenty years ago would have allowed us to be treated in such a cavalier fashion. I am deeply saddened by our experience. Of course, we will not be returning to Casolare le Terre Rosse a fourth time: the hotel has lost its soul. But I suspect that the current hotel management would not accept another booking from us in any case. Ci va benissimo.

We had the good fortune to stay here for 28 nights, we are returning customers and we do so for a reason, this place is like a home from home. This time we took our dog and rented one of the Apartments. I have no words to describe how fab our stay was. The apartment itself had everything we needed regarding pots pans etc. we had two ensuit rooms so I was able to work remotely during the day, and the WIFI was excellent. We had full access to the wonderful pool and hotel amenites. The Bar food was amazing as was the quality of the restuarent food. We also enjoyed the full breakfast on several occasions at a cost of 20 Euro per person as we chose not to have it included in our package, but if staying Breakfast is included usually at a cheaper rate. Howwever we did get coffee and crossiants/ pastires every day which was super value and I wont lie they were the nicest selection of pastries so so fresh and just devine. Lunch each day at the bar was super. The stand out for us at this hotel is the staff, every single member from reception to breakfast to luch dinner and bar grounds keepers chiefs, every single staff member is wonderful. I will not name anybody as they are all so wonderful and they are so kind to our dog. I should add that this hotel says they are pet friendly and they truly are in every sense, they provided our dog with water and food bowl in apartment and in the bar/restaurant were so kind to her. We are home now and miss this place so much. Cannot wait to return again. Trace Joe and Tory

We had a wonderful time staying Hotel Casolare Le Terre Rosse. The location is great and the property is beautiful.

We really enjoyed our two night stay at this friendly well run hotel. The staff were always helpful and pleased if they could assist in any way. Our room was clean and had everything we needed. On the first evening we enjoyed the alfresco restaurant and on the second night as there was a possibility of a thunderstorm the alternative restaurant in the cellar was just as welcoming. There were plenty of loungers around a spacious pool, but sadly no hand rails to help you use it if you are getting on a bit! The garden and surrounding grounds were also worth a stroll. The hotel also runs a courtesy minibus into San Gimignano which was a real bonus. Would certainly book again but a few hand rails down steps and into the pool would be appreciated.