Precise House Montaperti Siena

I've never experienced anything like this, a four-star hotel where you can't drink anything in the bar due to a lack of staff. Furthermore, some facilities are not working, also a.o. due to a lack of staff.

We stayed at this hotel, and our experience was extremely disappointing. * Our “Superior” room overlooked the pool, which was noisy from children from early morning, making it impossible to rest. * The rules requiring slippers to access the pool were unreasonable and unhygienic, and the pool was constantly overcrowded, so we never used it. * Hot water was unreliable, air conditioning turned on at night despite freezing temperatures outside, and the room was poorly cleaned with the bed badly made every day. * Breakfast was very limited, with few local or quality products. * On arrival, there was a hair in our drinking glass that was only removed on day three, with no apology or proper attention from management. The hotel had agreed to compensate us 30% of the booking price due to these issues. This refund was supposed to be processed via Booking.com, but despite multiple follow-ups over two months, I have still not received it. The hotel refused to assist with Booking, leaving me without any refund. An extremely disappointing stay, both in terms of service and how the refund was handled.

We stayed in Hotel while we explored Tuscany. Excellent location as a base stay, close proximity to Siena, Volterra, Florence etc. It’s located in a heart of Chianti region. Excellent customer service, nice facilities, swimming pool, wellness club with dry and wet sauna, variety of food to choose from for the breakfast. Special thanks to Anna, Mattio, Victoria and Silvia for providing excellent service, helping with recommendations and information regarding sightseeing, dining, restaurants, wineries, etc. Would definitely recommend this hotel to families with kids and couples to stay in during visiting Tuscany.

I’m not sure if we had an out of the ordinary experience during our time here or if the hotel is in financial trouble but sadly our stay at the hotel was plagued with issues. Our initial room we stayed in had an issue with the plumbing and during the stay gas from the sewage system was coming up through the drain holes and caused the whole room to fill with harmful gas several times. This alongside the air conditioning which did not work. You are not able to control the AC from the room you have to request the temperature to be changed at reception. We asked them to put it as low as they can which is 17 degrees. Unfortunately our room was 30 degrees at all times we know because we checked (when you turn off the AC system it displays the current temperature in the room.) You step out into the corridor and it almost felt like an ice box in comparison. Due to these two issues we asked if maintenance could take a look and the hotel then informed us we should move rooms as they couldn’t fix the issue. (However we found out they gave that room to another customer that same day without fixing the issue which was interesting.) We moved to a different room where we were told the AC would work. After a few hours we found this to not be true. After asking reception to turn the temperature down again they informed me there was nothing they could do and to speak to management about the issue as apparently it is persistent in all the rooms. They offered me a fan which when we plugged it in found out it didn’t work. We were then handed another fan which did work but had no fan guard on it and definitely should not be allowed to be used by customers (but needs must.) We also had an issue at breakfast when we went to fill up our water bottle we were told no by the staff and that the water dispenser was for water to be drunk in the breakfast space only and not to be taken away. I asked why this was and again was told to take it up with management. The car park at the hotel itself is tiny and you will be directed to park your car in an unmonitored gravel car park opposite the hotel that is shared by other neighbouring properties and quickly also fills up, with many people having to park their cars on the road. There are noticeable signs of wear and tear around the hotel which are not massive eye sores but they are there. Our first room the hot water was give and take dependant on the time of the day but the second room it was always there. The breakfast choice is pretty good, the food goes out fresh at 7ish and isn’t refreshed so be sure to grab it early as once it’s gone it’s gone. We ate once at the restaurant and it was so so, overpriced and much better and more affordable options in the nearby town of Arbia. Housekeeping is very good and will clean your room every day without being asked. Although one day we came back and our room was filled with flys and mosquitos from where they had opened the window during cleaning. Do not open your windows from 7pm-7am unless you want to be swarmed by mosquitoes they are everywhere in the countryside which is what makes the AC issue so important. There are fridges in the room and you’re given 1 small bottle of still and sparkling water when you arrive. These are not refreshed so even if your stay is 1 night or 7 nights you get just the 2 bottles of water and aren’t allowed to refill them in the hotel apparently. Regarding the staff some are very friendly and happy to help others are very nasty and stand offish. I’ve not had a hotel experience like this before other than staying at low budget hotels where you get what you pay for. However as this hotel is not marketing itself within that space it’s very difficult to understand what’s fuelling these issues. The AC situation feels very much like a cost cutting situation. Centrally controlled by the hotel and doesn’t work properly and staff are very avoidant of talking about other customers complaining about the same issue. The same can be said about the water issue we had it’s very odd for a hotel to not let you use a tap.

This 5 star review is for Victoria, the front desk, and the restaurant staff. My mom was a tourist from the US. I learned the tour guide has failed his/her job miserably because my mother and her friends have been eating cup noodles for dinner every night since they landed in Europe. I made a few international calls from San Diego, CA, USA to the hotel. Victoria and the front desk handled my concern very seriously. They took care of my mother. For that, I deeply appreciated them and for their Italian hospitality. They were very professional and attentive. Who knew I could order from a menu internationally? Victoria, the front desk, and the restaurant staff did. That’s for sure! The restaurant gave my mom a taste of Italy! I’m beyond convinced my mom’s stay at the room was just as good! Thank you once again Victoria and the team for the peace of mind.