Relais La Cappuccina

After a terrible night at a fake 5-star hotel in Certaldo, we moved to Cappuccina Country Resort hoping for a better experience, but this property also fell way short of its 4-star rating. While the location offers a nice view, the building itself looks cheap and fake, like a cardboard cutout with zero authenticity. The general maintenance is terrible, and the staff's disorganization and superficiality are genuinely disarming. The nonexistent bar service and embarrassing restaurant do absolutely no justice to Italian and Tuscan culinary culture. The only positive note was having breakfast by the pool, even though the food quality itself felt like a budget Ibis hotel from ten years ago, complete with embarrassingly mistranslated food labels. It is such a shame to see this level of pretense and sloppiness in such a beautiful region.

Had to cancel due to a medical emergency and provided a doctor’s note—no refund and no response to my follow-up email. Very disappointing lack of communication and empathy.

Awful!! Couldn’t be worse!!! 2,5 stars being generous!! No minibar at a superior room, that was bought with a “vineyard view”, turns out it was only a backyard view. No robe, no flip flops, no fun, no joy! Terrible check in! No help with luggages. The nightmare list has no ending. The dinner at the hotel restaurant was sad! With a sad service, the attendant without any experience, knowing less than us, the guests. Dishes awfully presented, to say the least!!! Definitely do not recommend!!!

Wauw, what a beautiful hotel! The rooms are so big, comfy and feel very luxurious. View from the room is breathtaking, you will see the Tuscany landscape on one side and the city centre of San Gimignano on the other side. Breakfast is awesome, many choices and the people that are working there are very friendly and helpful! Would def come back next year!

We stayed at this resort for 3 days. On arrival, we were greeted with a welcome drink, which was a nice gesture, even though it was just juice. Room & Facilities The room was okay – not renovated and quite outdated, but acceptable. The balcony view of the garden was lovely. The bathroom, however, was very small, dark, and in need of refurbishment. By the second day, it developed an unpleasant smell, and the toilet barely flushed, so we preferred to use the one near reception. The AC worked fine, though we didn’t use it much. One night, it unexpectedly turned on at 1am and couldn’t be switched off, but reception helped resolve it when we called. Food & Drinks Breakfast was nice with plenty of variety. The evening bar had a good atmosphere, but staffing seemed insufficient when the hotel was busy. The cocktails could use improvement – our cosmopolitans definitely didn’t taste right. Pool & Common Areas The pool area was beautiful with a nice view, though the water was uncomfortably cold. Overall It was a decent stay with some positives, like the views, pool, and breakfast. However, the outdated rooms, bathroom issues, and inconsistent service made it feel just average. Pleasant enough for a short stay, but not particularly memorable.