Falkensteiner Family Resort Lido

We paid a fortune and ended up with a medical nightmare Extremely disappointing experience at Falkensteiner Lido. We paid a very high price for what was supposed to be a premium family holiday, but from the moment we arrived there were serious cleanliness issues. Our wardrobe was full of crumbs and food particles, and the refrigerator still contained food and drinks left behind by previous guests. The worst part, however, was what happened during our stay. I became severely ill with a gastrointestinal virus and my condition became serious enough that I required medical treatment and hospitalization. We later learned that many other guests had also become sick and that numerous hotel employees had reportedly been ill as well. What is extremely concerning is that, despite the apparent widespread illness, we did not see the level of hygiene and cleaning we would expect from a hotel in this situation. But what shocked me most was the complete lack of concern from the hotel. I was seriously ill and hospitalized, and not a single member of the hotel staff checked on me. No phone call. No visit to my room. No message asking how I was doing. No offer of help. Nothing. After everything that happened, there was also no apology, no meaningful explanation and no gesture of goodwill or compensation. I am now back home in Israel and still extremely weak. A hotel charging this kind of money should provide much more than beautiful facilities. Guests should be able to expect proper hygiene, cleanliness, responsibility and basic human care — especially when a guest becomes seriously ill. This was not simply a disappointing holiday. It was a deeply distressing experience, and the lack of care from the hotel made it even worse. For us, the price, the standard advertised and the actual experience were completely out of balance. I would not return and cannot recommend this hotel based on our experience.

Wonderful family holiday, loved the kids club staff and activities, pool and slides. One of the highlights for our kids was a ski lesson (during summer!)

I never write reviews anymore but am making an exception because we loved Falkensteiner so much. I think my kids enjoyed it more than Disneyland. The staff was great, the food was excellent (for a buffet / all-inclusive), and the amenities top-notch (including pool with waterslide, saunas, trampoline park, etc). I wish the U.S. had something like the kinderhotel concept. The kids club was so good, my 7 and 4 year old begged to go again and again; we used it casually for an hour here or there, and once for an extended stay so my wife and I could get a proper hike in. Such a great way to travel.

We had an outstanding experience at the Falkensteiner Hotel in Italy (Lido) largely thanks to the incredible team. From the very beginning, the level of service was exceptional and genuinely thoughtful. The food deserves special mention: high-quality, locally sourced ingredients, beautifully prepared, and often handmade. Every meal felt carefully crafted and full of flavor. What truly sets this hotel apart is the staff’s attentiveness. They seem to anticipate your needs before you even express them. For example, before we could ask about early check-in or our luggage, everything was already taken care of—our bags were delivered straight to our room. Even small details didn’t go unnoticed: if we needed a glass or cutlery, it would arrive almost instantly, as if the staff could read it from a glance. A big round of applause goes to the kids’ animators as well. Their program was fantastic—engaging, creative, and varied. From organized activities to outdoor adventures like visiting farms, seeing animals, or even going on magical forest quests in search of “fantasy heroes,” they made the experience unforgettable for children. The facilities are equally impressive. The swimming pool area is excellent, and the overall atmosphere of the hotel offers a perfect balance of privacy and tranquility. All in all, a truly memorable stay with exceptional service at every level. Highly recommended.

Visited for three nights with my family including 3 and 6 year old which was the perfect length of time for us. The fact that kids club starts from 3 years (babyland being available for under 3s) is brilliant and often unheard of - meant they could both go together and they ran in without saying turning around! One day my daughter wouldn’t leave even after going to try to collect her three times! The concept of it being drop and go / come as you please is brilliant, rather than specific timed sessions. The food is very good, expect fine dining for adults and usual kid options. Drinks very reasonably priced (Prosecco 5.50 euros). You have your own table for your room for every breakfast and dinner which means you always know there’ll be the perfect table ready and waiting for you, whenever you turn up to the meal. I didn’t realise there was even an upgrade option in a finer dining room which included drinks at meals. Swimming areas great, it was lovely swimming outside with views of the mountains and lakes. All pools also incredibly warm which is so welcome after so much cold swimming in the UK. Add a couple of playgrounds, ride on cars and tracks, trampolines and doughnut slopes you’ve got an amazing family getaway amongst the mountains! Took us 1.5 hours drive from Innsbruck (very direct route) - we hired a car as was cheaper than a taxi and we didn’t fancy two trains with two young children and luggage. Innsbruck now our favourite airport after landing in the mountains and the seamless process from plane > passport control > luggage collection. Will visit again!