Ca' dell'Arte

I booked a room with this hotel one month ago, I am in Italy now and have lost half of my vision and I’m forced to leave and go home. I had to cancel two hotels, two concerts, two dinner reservations, and a carriage tour. Everyone understood my situation and refunded me my money except for this hotel. I called them twice and explained my situation they didn’t care, I had Expedia call them also and they said we’ve already told him the answer is no, don’t call again. Clearly this was beyond my control, I even had to get my flight changed and I’m leaving five days early. I’ve never experienced this level of Customer Service that simply says “I don’t care” I would think twice before I book this hotel!

Finding it was easy with Maps. No staff on site. It was announced as Bed&breakfast on Booking.com, but no breakfast. The room was nice, coffee and spumante included. If you have problems with walking, stay off; steep stairs and no elevator.

Such a lovely little hotel. No breakfast or such facilities, and hard to find, but that was all worth it. We have travelled a lot internationally and this hotel was unique in our experience. It is beautifully decorated and spotlessly clean. The reception staff are incredibly helpful. The setting is perfect - in a 15th century back street of Venice, not far from the Rialto Bridge or St Mark's. We really felt like we were experiencing Venice in a very historic, Italian way.

I loved my experience in this accommodation. It is quirky from start to end and requires flexibility of mindset, because it is not a typical hotel. However, the reward is high. It is set in a quiet section, close to walk to S. Marco or catch a boat from S. Samuele (literally a minute walking). It gives you a feeling of a local live outside hoards of tourist taking the same-ish routes. Come prepared to find it, walk 2 flights of stairs and you are greatly rewarded. Breakfast is not included but very good options are another minute or two walk away at a local square of Santo Stefano. There is even a local grocer. Stefan and Marco were super helpful including help with luggage.

I highly recommend this hotel. The staff were amazing! Very helpful and friendly. The hotel is really clean and the service is brilliant. The hotel is in a perfect location to everything and has a lot of character. I will stay again next time I visit Venice.