Charela Inn

Lovely little hotel on 7 mile beach. We enjoyed the solitude and the staff was all great.

We dined at Charela Inn and chose the six-course set menu, which was a great experience overall. The food was well prepared, and my steak was especially delicious—perfectly cooked and full of flavor. Service was friendly and attentive without being overbearing. There was also a live band, and they were fantastic, adding a lively and enjoyable atmosphere to the evening. The vibe was relaxed yet vibrant, making it a great spot for a night out or a special occasion. I would definitely return and recommend it to anyone visiting Negril looking for good food, great music, and a memorable dining experience.

We booked Charela Inn expecting a relaxing, all-inclusive experience. What we got instead was poor communication, inconsistent service, and unexpected charges. The biggest problem: the so-called all-inclusive package. We ordered drinks assuming they were included, only to be charged $45 for two drinks. That’s not a minor mistake—that’s misleading. If items are excluded, that needs to be clearly explained upfront, not quietly added to the bill later. Service was equally disappointing. The staff was just average at best, and basic requests were repeatedly missed. We asked for bacon at breakfast—never received it. Asked for water—never received it. These aren’t complicated requests; they’re the basics of hospitality. The room itself was another issue. It had a noticeable dirty mop smell, which made it feel unclean from the moment we walked in. That alone is unacceptable at this price point. To be fair, the beach and location are excellent—arguably the best part of the stay. But that’s not enough to outweigh the lack of transparency, poor follow-through, and overall underwhelming experience. Bottom line: Nice beach, but the all-inclusive offering is misleading, service is unreliable, and the room condition needs attention. Would not return without major improvements. There are better places to stay on 7 mile beach

Charela Inn has a great location on a beautiful palm lined stretch of white sand on Negrils famous 7 mile Beach. The location is definitely 5 star. The rooms are very nice, spacious and charming. My ocean front view was fabulous. Despite these pluses, I wouldn't recommend this hotel. The food was expensive and not very good. The drinks were very sub par. But most disappointing of all was the service. Most of the staff was just indifferent, but 2 in particular were rude and actually threatening when questioned. One lifeguard tried to hit a dog with a rake and when I asked him to stop, he became verbally abusive and told me I was crazy and he was going to watch me. He then spent hours glaring at me and muttering under his breath. Very uncomfortable experience

My trip is not finished...Im still here. Since my favorite resort closed down, I have been experiencing different hotels in Negril, I almost gave up on Seven Mile beach. But finally, I have found my new 2nd home named, Charela Inn. Please dont tell everyone, that the service and food is 5 star. My mattress and pillows are perfect clouds and there is shade, from the palms at the beach. Thank you to the booking queen, the luggage gent that introduced me to my home away from away, the friendly serving staff, the chef that whips up these delicious and gorgeous looking meals, not to forget the chambermaid that washed my clothes, and , Ruben. One Love.